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Why can’t I see API products in the production environment when building an app?
FAQ item
API products in the production environment are only visible in the app creation process to developers who have the appropriate authorization. If you can’t see a product that you think that you should have access to, please contact your account manager.
How do I use the API key and secret to call an API?
FAQ item
Most of our external APIs are authenticated with an OAuth token which is generated using the OAuth API. To produce the authorisation string for the OAuth request, the app's client ID, ':' and password are concatenated and base64-encoded. This string is…
How much does it cost to use this site?
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Using the developer portal and sandbox APIs is free of charge. Access to live APIs in our production environment are subject to contractual agreement which will specify the commercial terms for API usage.
How are APIs billed / paid for?
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Where APIs are chargeable, they are billed under a billing agreement that forms part of our overall commercial contract. Please contact your account manager for more information.
What is the difference between sandbox and production APIs?
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Our sandbox APIs emulate the live environment and give you the opportunity to send test API calls and to receive a simulated response. The production APIs work with our live systems and data.
Do our APIs work with other mobile operators?
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Our APIs are designed to work with BT brands only, these include EE, BT and Plusnet. Some APIs support information for MVNOs on our mobile network. Not all of our brands are supported by all APIs – please check the relevant API documentation.
What types of services do your APIs provide?
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Our APIs provide a wide range of services relating to both our company’s products and managing interactions with our customers.
How do I find out my quota limits for the production environment?
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Depending on how you propose to use our APIs, we may enforce a quota for usage in production. This will be agreed as part of our commercial contract.
How do I access live data?
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Live data is only available to organisations with an appropriate contractual agreement. Please contact our account management teams via ‘Contact us’ for further details.
How do I get help with a fault or issue?
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Please try to resolve your issue by reading articles in the Knowledge Centre. If you can't find a solution, please use the form in the ‘Contact us’ section.
Why is my app approval status showing as “Pending”?
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Apps in the production environment give access to live systems or live data and may require approval / configuration before going live. Please contact you account manager if you are concerned about any delay with your app.
Are there any quota limits on the sandbox environment?
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We reserve the right to put limits on the volume of calls made to our sandbox and we believe that customers will be able to create and test their apps in the sandbox without hitting any usage limits.
Encrypt personally identifying information
Product Documentation
This API product converts a customer’s mobile telephone number (MSISDN) into the secure tokenised Anonymised Mobile Subscriber Reference (AMSR) and vice versa.
Age Eligibility
Product Documentation
This product offers a mechanism for a service provider to request information related to a user’s mobile phone account which can be used for spotting potentially fraudulent behaviour.
Address look-up
Product Documentation
This API product allows a developer to search for a specific postal address using detailed information (such as a house number + postcode) or return a candidate list of addresses.
Refund a customer
Product Documentation
Partners can refund transactions in relation to Direct Billing charges. Refunds must always relate to a Direct Billing original transaction.
Network identity
Product Documentation
This API product retrieves the mobile brand of a subscriber, to determine whether they are registered with EE, BT or with a mobile virtual network operator partner (MVNO).
SMS 2 factor authentication
Product Documentation
This API product provides 2 factor authentication flows via SMS, by creating and validating a numerical one-time pin for authenticating a customer via their mobile device.
SIM Swap
Product
Account takeover protection with SIM Swap
Overview
As the number of digital transactions made around the world grows, so does the risk of account takeover. Businesses that use SMS to send one-time passcodes (OTPs) as a means of two-factor authentication are particularly at risk.
Our SIM Swap API…
Content lock
Product Documentation
This API product retrieves the level of content lock for a given account from 3 security levels.
Messaging
Product Documentation
The Messaging API enables a developer to send a single text message (SMS) to EE mobile customers.
View products and services
Product Documentation
This API product retrieves details about which products & services are consumed by an EE customer.
For additional security, this API supports the Anonymised Mobile Subscriber Reference (AMSR) identifier. The AMSR is obtained by passing subscriber's…
Network session
Product Documentation
This API product is intended to be called via HTTP over the RAN for later lookup by an authorised client of the Network ID API product. This API resource is an open API that will cache the header enrichment data against a session id (supplied or…
Data pass eligibility
Product Documentation
Retrieves all data passes that this customer is eligible for, and presents them in a list.
Network Identity
Product
Confirm if a customer is part of the EE or BT Mobile networks, or one of the EE MVNOs.
Overview
The Network Identity API can determine if an End User is part of the EE or BT Mobile networks, or if they are with one of our Mobile Virtual Network Operator (MVNO) partners.