Introduction
Some product order state change events (KSUs) have associated codes and messages from the underlying WBC notifications. It is important to understand these directly relate to the WBC order and only indirectly relate to the subsequent state of the Broadband One order. Where these exist, they are included in the error message object of the KSU placing the code in "subCode" and the text in "message". Where there is more than one code and message these are concatenated and shown as one message text string. The subCode in this case contains the most "informative" code from the set for the KSU concerned. Occasionally, the same subCode and message will appear in KSUs with different state and subStatus'. This is due to the fact that these codes and messages are persisted against a product order item while subsequent follow on events occur which do not have revised codes and messages of their own.
KSUs codes and messages observed
The following table shows (for a given state and substatus of the "Broadband One Access" product order item) the code and message observed from a live log of a month's worth of orders. Some of these combinations of subCode and message are similar if not in fact the same for different state and subState values. Also the exact concatenation of codes and messages can vary with order scenario.
The table is sorted by state and subStatus.
An explanation of these codes and messages is given in the WBC "L2C Response Codes" document on btwholesale.com
| state | subStatus | subCode | responseMessage |
| assessingCancellation | CancellationAccepted | 550 | Informational : 550 : Adhoc Note to CP .~ Note: Good Afternoon! An email has been dropped to ASG team to get this order cancelled. Please review on 23/04/2024. Thank you. |
| assessingCancellation | CancellationAccepted | 550 | Informational : 550 : Adhoc Note to CP .~ Note: Good Afternoon! An email has been dropped to ASG team to get this order cancelled. Please review on 26/04/2024. Thank you. |
| assessingCancellation | CancellationAccepted | 550 | Informational : 550 : Adhoc Note to CP .~ Note: Good Morning! An email has been dropped to ASG team to get this order cancelled. Please review on 06/05/2024. Thank you. |
| assessingCancellation | CancellationAccepted | ||
| assessingCancellation | CancelledBTWwBCService | 151900 | Informational : 151900 : Unwilling to supply reason |
| assessingCancellation | CancelledBTWwBCService | 151900 | Informational : 151900 : Unwilling to supply reason .~ Informational : 531 : Abortive Visit Charges are applicable on this order |
| cancelled | Cancelled | 100103 | Informational : 100103 : Line incompatible with service |
| cancelled | Cancelled | 100105 | Informational : 100105 : Duplicate order |
| cancelled | Cancelled | 100124 | Informational : 100124 : Appt confirmation not received |
| cancelled | Cancelled | 100124 | Informational : 100124 : Appt confirmation not received .~ Informational : 100221 : Amend not received in 15 days |
| cancelled | Cancelled | 100124 | Informational : 100124 : Appt confirmation not received .~ Informational : 531 : Abortive Visit Charges are applicable on this order .~ Informational : 100221 : Amend not received in 15 days |
| cancelled | Cancelled | 100124 | Informational : 100221 : Amend not received in 15 days .~ Informational : 531 : Abortive Visit Charges are applicable on this order .~ Informational : 100124 : Appt confirmation not received |
| cancelled | Cancelled | 100125 | Warning : 2001 : The contact details supplied with your order do not match our database so the default contact details have been used .~ Error : 100125 : Appt. date less than SLTR .~ Warning : 2002 : Contact details provided has been added to the customer account. .~ Warning : 7029 : FTTP is available and a new ONT may be ordered. |
| cancelled | Cancelled | 100125 | Warning : 2001 : The contact details supplied with your order do not match our database so the default contact details have been used .~ Error : 100125 : Appt. date less than SLTR .~ Warning : 7029 : FTTP is available and a new ONT may be ordered. |
| cancelled | Cancelled | 100133 | Informational : 100133 : Invalid ONT Reference |
| cancelled | Cancelled | 100135 | Informational : 100135 : Supplier cancelled the order |
| cancelled | Cancelled | 100169 | Informational : 100169 : No DSLAM Ports Available |
| cancelled | Cancelled | 100190 | Informational : 100190 : Service No longer required |
| cancelled | Cancelled | 100205 | Informational : 100205 : Cancelled by BT Wholesale |
| cancelled | Cancelled | 100205 | Informational : 100205 : Cancelled by BT Wholesale .~ Informational : 531 : Abortive Visit Charges are applicable on this order |
| cancelled | Cancelled | 100205 | Informational : 100205 : Order cancelled |
| cancelled | Cancelled | 100208 | Informational : 100208 : OR system issue resubmit order |
| cancelled | Cancelled | 100210 | Informational : 100210 : Postcode mismatch |
| cancelled | Cancelled | 100218 | Informational : 100218 : CancelOther EndUser Not Moving .~ Informational : 100279 : WLTO Order cancelled by LCP |
| cancelled | Cancelled | 100219 | Informational : 100219 : Migration Order Cancelled |
| cancelled | Cancelled | 100221 | Informational : 100221 : Amend not received in 15 days |
| cancelled | Cancelled | 100279 | Informational : 100279 : WLTO Order cancelled by LCP .~ Informational : 100218 : CancelOther EndUser Not Moving |
| cancelled | Cancelled | 100313 | Informational : 100313 : No asset for given ALID |
| cancelled | Cancelled | 100336 | Informational : 100336 : Incorrect Hot site |
| cancelled | Cancelled | 1521 | Warning : 2001 : The contact details supplied with your order do not match our database so the default contact details have been used .~ Error : 1521 : Order cannot be progressed as the [CRD] is less than today's date. |
| cancelled | Cancelled | 1521 | Warning : 2001 : The contact details supplied with your order do not match our database so the default contact details have been used .~ Warning : 2002 : Contact details provided has been added to the customer account. .~ Error : 1521 : Order cannot be progressed as the [CRD] is less than today's date. |
| cancelled | Cancelled | 2000 | Warning : 2001 : The contact details supplied with your order do not match our database so the default contact details have been used .Error : 2000 , Expl1 = The item that you are trying to customize contains invalid sub-items or attributes or does not comply with the corresponding customizable product definition. Do you wish to proceed and have the invalid selections removed or fixed. Product - "WBC End User Access (EUA) |
| cancelled | Cancelled | 2000 | Warning : 2001 : The contact details supplied with your order do not match our database so the default contact details have been used .~ Error : 2000 : Expl0 = |
| cancelled | Cancelled | 2000 | Warning : 2001 : The contact details supplied with your order do not match our database so the default contact details have been used .~ Error : 2000 : Site visit required for this order. .~ Warning : 2002 : Contact details provided has been added to the customer account. .~ Warning : 7029 : FTTP is available and a new ONT may be ordered. |
| cancelled | Cancelled | 2000 | Warning : 2001 : The contact details supplied with your order do not match our database so the default contact details have been used .~ Warning : 7020 : ONT exists with active service. No spare ports are available. A new ONT may be ordered. .~ Error : 2000 : Site visit required for this order. .~ Warning : 2002 : Contact details provided has been added to the customer account. |
| cancelled | Cancelled | 2059 | Warning : 2001 : The contact details supplied with your order do not match our database so the default contact details have been used .~ Error : 2059 : New ONT cannot be requested at this location. |
| cancelled | Cancelled | 2059 | Warning : 2001 : The contact details supplied with your order do not match our database so the default contact details have been used .~ Error : 2059 : New ONT cannot be requested at this location. .~ Warning : 2002 : Contact details provided has been added to the customer account. |
| cancelled | Cancelled | 5003 | Error : 5003 : Unable to confirm availability due to insufficient identifier(s) being sent |
| cancelled | Cancelled | 6000 | Warning : 2001 : The contact details supplied with your order do not match our database so the default contact details have been used .~ Error : 6000 : LQ by Address :HD1 4NE At postcode:HD1 4NE: [NoOfExchanges : 1] .~ Warning : 2002 : Contact details provided has been added to the customer account. |
| cancelled | Cancelled | 6000 | Warning : 2001 : The contact details supplied with your order do not match our database so the default contact details have been used .~ Error : 6000 : LQ by Address :N15 5AA At postcode:N15 5AA: [NoOfExchanges : 1] |
| cancelled | Cancelled | 6000 | Warning : 2001 : The contact details supplied with your order do not match our database so the default contact details have been used .~ Warning : 254 : The postcode you supplied could not be verified, it will be verified once the order is submitted to the supplier .~ Error : 6000 : ProvLQbyALIDMigrations : ALID:C000005102666. At postcode:KY1 1UR: |
| cancelled | Cancelled | 6000 | Warning : 2001 : The contact details supplied with your order do not match our database so the default contact details have been used .~ Warning : 254 : The postcode you supplied could not be verified, it will be verified once the order is submitted to the supplier .~ Error : 6000 : ProvLQbyALIDMigrations : ALID:C000011626793. At postcode:KY4 8JP: |
| cancelled | Cancelled | 6000 | Warning : 2001 : The contact details supplied with your order do not match our database so the default contact details have been used .~ Warning : 254 : The postcode you supplied could not be verified, it will be verified once the order is submitted to the supplier .~ Error : 6000 : ProvLQbyALIDMigrations : ALID:C000011626793. At postcode:KY4 8JP: .~ Warning : 2002 : Contact details provided has been added to the customer account. |
| cancelled | Cancelled | 6000 | Warning : 2001 : The contact details supplied with your order do not match our database so the default contact details have been used .~ Warning : 254 : The postcode you supplied could not be verified, it will be verified once the order is submitted to the supplier .~ Error : 6000 : ProvLQbyALIDMigrations : ALID:ESAAAEGXGV. At postcode:KY1 1UR: .~ Warning : 2002 : Contact details provided has been added to the customer account. |
| cancelled | Cancelled | 7111 | Warning : 2001 : The contact details supplied with your order do not match our database so the default contact details have been used .~ Error : 7111 : Order can be placed for WLR Solus/Voice Only Line or NSP (as Hotsite or Uninhabitable) or with SOGEA 40/10 Mbit/s bandwidth. |
| cancelled | Cancelled | 7111 | Warning : 2001 : The contact details supplied with your order do not match our database so the default contact details have been used .~ Error : 7111 : Order can be placed for WLR Solus/Voice Only Line or NSP (as Hotsite or Uninhabitable) or with SOGEA 40/10 Mbit/s bandwidth. .~ Warning : 2002 : Contact details provided has been added to the customer account. |
| cancelled | Cancelled | ||
| cancelled | CancelledBTWwBCService | 100190 | Informational : 100190 : Service No longer required |
| cancelled | CancelledBTWwBCService | 100208 | Informational : 100208 : OR system issue resubmit order |
| cancelled | CancelledBTWwBCService | 100210 | Informational : 100210 : Postcode mismatch |
| cancelled | CancelledBTWwBCService | 100218 | Informational : 100218 : CancelOther EndUser Not Moving .~ Informational : 100279 : WLTO Order cancelled by LCP |
| cancelled | CancelledBTWwBCService | 100219 | Informational : 100219 : Migration Order Cancelled |
| cancelled | CancelledBTWwBCService | 100221 | Informational : 100221 : Amend not received in 15 days |
| cancelled | CancelledBTWwBCService | 100279 | Informational : 100279 : WLTO Order cancelled by LCP .~ Informational : 100218 : CancelOther EndUser Not Moving |
| cancelled | CancelledBTWwBCService | 100313 | Informational : 100313 : No asset for given ALID |
| cancelled | CancelledBTWwBCService | 100336 | Informational : 100336 : Incorrect Hot site |
| cancelled | CancelledBTWwBCService | 151900 | Informational : 151900 : Unwilling to supply reason |
| cancelled | CancelledBTWwBCService | 151900 | Informational : 151900 : Unwilling to supply reason .~ Informational : 531 : Abortive Visit Charges are applicable on this order |
| cancelled | CancelledBTWwBCService | 1520 | Error : 1520 : Order [5-953166279855] already in progress, cannot place a new order. Order has been cancelled, you cannot amend/cancel the order .~ Error : 1520 : Order [5-953166279855] already in progress, cannot place a new order. Order has been cancelled, you cannot amend/cancel the order |
| completed | CompletedBTWwBCService | 101147 | |
| completed | CompletedBTWwBCService | 530 | Informational : 530 : Your order is now completed successfully |
| failed | FailedBTWwBCService | 100125 | Warning : 2001 : The contact details supplied with your order do not match our database so the default contact details have been used .~ Error : 100125 : Appt. date less than SLTR .~ Warning : 2002 : Contact details provided has been added to the customer account. .~ Warning : 7029 : FTTP is available and a new ONT may be ordered. |
| failed | FailedBTWwBCService | 100125 | Warning : 2001 : The contact details supplied with your order do not match our database so the default contact details have been used .~ Error : 100125 : Appt. date less than SLTR .~ Warning : 7029 : FTTP is available and a new ONT may be ordered. |
| failed | FailedBTWwBCService | 100133 | Informational : 100133 : Invalid ONT Reference |
| failed | FailedBTWwBCService | 100169 | Informational : 100169 : No DSLAM Ports Available |
| failed | FailedBTWwBCService | 100205 | Informational : 100205 : Cancelled by BT Wholesale |
| failed | FailedBTWwBCService | 100205 | Informational : 100205 : Cancelled by BT Wholesale .~ Informational : 531 : Abortive Visit Charges are applicable on this order |
| failed | FailedBTWwBCService | 100205 | Informational : 100205 : Order cancelled |
| failed | FailedBTWwBCService | 1521 | Warning : 2001 : The contact details supplied with your order do not match our database so the default contact details have been used .~ Error : 1521 : Order cannot be progressed as the [CRD] is less than today's date. |
| failed | FailedBTWwBCService | 1521 | Warning : 2001 : The contact details supplied with your order do not match our database so the default contact details have been used .~ Warning : 2002 : Contact details provided has been added to the customer account. .~ Error : 1521 : Order cannot be progressed as the [CRD] is less than today's date. |
| failed | FailedBTWwBCService | 2000 | Warning : 2001 : The contact details supplied with your order do not match our database so the default contact details have been used .Error : 2000 , Expl1 = The item that you are trying to customize contains invalid sub-items or attributes or does not comply with the corresponding customizable product definition. Do you wish to proceed and have the invalid selections removed or fixed. Product - "WBC End User Access (EUA) |
| failed | FailedBTWwBCService | 2000 | Warning : 2001 : The contact details supplied with your order do not match our database so the default contact details have been used .~ Error : 2000 : Expl0 = |
| failed | FailedBTWwBCService | 2000 | Warning : 2001 : The contact details supplied with your order do not match our database so the default contact details have been used .~ Error : 2000 : Site visit required for this order. .~ Warning : 2002 : Contact details provided has been added to the customer account. .~ Warning : 7029 : FTTP is available and a new ONT may be ordered. |
| failed | FailedBTWwBCService | 2000 | Warning : 2001 : The contact details supplied with your order do not match our database so the default contact details have been used .~ Warning : 7020 : ONT exists with active service. No spare ports are available. A new ONT may be ordered. .~ Error : 2000 : Site visit required for this order. .~ Warning : 2002 : Contact details provided has been added to the customer account. |
| failed | FailedBTWwBCService | 2059 | Warning : 2001 : The contact details supplied with your order do not match our database so the default contact details have been used .~ Error : 2059 : New ONT cannot be requested at this location. |
| failed | FailedBTWwBCService | 2059 | Warning : 2001 : The contact details supplied with your order do not match our database so the default contact details have been used .~ Error : 2059 : New ONT cannot be requested at this location. .~ Warning : 2002 : Contact details provided has been added to the customer account. |
| failed | FailedBTWwBCService | 5003 | Error : 5003 : Unable to confirm availability due to insufficient identifier(s) being sent |
| failed | FailedBTWwBCService | 6000 | Warning : 2001 : The contact details supplied with your order do not match our database so the default contact details have been used .~ Error : 6000 : LQ by Address :HD1 4NE At postcode:HD1 4NE: [NoOfExchanges : 1] .~ Warning : 2002 : Contact details provided has been added to the customer account. |
| failed | FailedBTWwBCService | 6000 | Warning : 2001 : The contact details supplied with your order do not match our database so the default contact details have been used .~ Error : 6000 : LQ by Address :N15 5AA At postcode:N15 5AA: [NoOfExchanges : 1] |
| failed | FailedBTWwBCService | 6000 | Warning : 2001 : The contact details supplied with your order do not match our database so the default contact details have been used .~ Warning : 254 : The postcode you supplied could not be verified, it will be verified once the order is submitted to the supplier .~ Error : 6000 : ProvLQbyALIDMigrations : ALID:C000005102666. At postcode:KY1 1UR: |
| failed | FailedBTWwBCService | 6000 | Warning : 2001 : The contact details supplied with your order do not match our database so the default contact details have been used .~ Warning : 254 : The postcode you supplied could not be verified, it will be verified once the order is submitted to the supplier .~ Error : 6000 : ProvLQbyALIDMigrations : ALID:C000011626793. At postcode:KY4 8JP: |
| failed | FailedBTWwBCService | 6000 | Warning : 2001 : The contact details supplied with your order do not match our database so the default contact details have been used .~ Warning : 254 : The postcode you supplied could not be verified, it will be verified once the order is submitted to the supplier .~ Error : 6000 : ProvLQbyALIDMigrations : ALID:C000011626793. At postcode:KY4 8JP: .~ Warning : 2002 : Contact details provided has been added to the customer account. |
| failed | FailedBTWwBCService | 6000 | Warning : 2001 : The contact details supplied with your order do not match our database so the default contact details have been used .~ Warning : 254 : The postcode you supplied could not be verified, it will be verified once the order is submitted to the supplier .~ Error : 6000 : ProvLQbyALIDMigrations : ALID:ESAAAEGXGV. At postcode:KY1 1UR: .~ Warning : 2002 : Contact details provided has been added to the customer account. |
| inProgress | AcceptedByBTWwBC | 510 | Informational : 510 : Your order has been acknowledged and BT is aiming for provisioning it as soon as possible. |
| inProgress | AcceptedByBTWwBC | 520 | Informational : 520 : an Openreach update to the appointment date |
| inProgress | AcceptedByBTWwBC | 550 | Informational : 550 : Adhoc Note to CP .~ Note: Good Afternoon! Data integrity issue is identified. Hence ORDI formwise is raised on this. Please review on 23/04/2024. Thank you. |
| inProgress | AcceptedByBTWwBC | 9569 | Informational : 9569 : Notification only. External visit has been completed. The order is progressing as normal. |
| inProgress | AmendedByBTWwBC | 100135 | Informational : 100135 : Supplier cancelled the order |
| inProgress | AmendedByBTWwBC | 540 | Informational : 540 : Your amend request has been actioned |
| inProgress | AmendmentAccepted | ||
| inProgress | AmendmentRejected | 100124 | Informational : 100124 : Appt confirmation not received .~ Informational : 531 : Abortive Visit Charges are applicable on this order .~ Informational : 100221 : Amend not received in 15 days |
| inProgress | AmendmentRejected | 100124 | Informational : 100221 : Amend not received in 15 days .~ Informational : 531 : Abortive Visit Charges are applicable on this order .~ Informational : 100124 : Appt confirmation not received |
| inProgress | AmendmentRejected | 7008 | Error : 7008 : You have selected an incorrect amend reason, please select a different amend reason. |
| inProgress | CancelledBTWwBCService | 100190 | Informational : 100190 : Service No longer required |
| inProgress | CancelledBTWwBCService | 100208 | Informational : 100208 : OR system issue resubmit order |
| inProgress | CancelledBTWwBCService | 100218 | Informational : 100218 : CancelOther EndUser Not Moving .~ Informational : 100279 : WLTO Order cancelled by LCP |
| inProgress | CancelledBTWwBCService | 100219 | Informational : 100219 : Migration Order Cancelled |
| inProgress | CancelledBTWwBCService | 100221 | Informational : 100221 : Amend not received in 15 days |
| inProgress | CancelledBTWwBCService | 100279 | Informational : 100279 : WLTO Order cancelled by LCP .~ Informational : 100218 : CancelOther EndUser Not Moving |
| inProgress | CancelledBTWwBCService | 100313 | Informational : 100313 : No asset for given ALID |
| inProgress | CancelledBTWwBCService | 100336 | Informational : 100336 : Incorrect Hot site |
| inProgress | CancelledBTWwBCService | 1520 | Error : 1520 : Order [5-953166279855] already in progress, cannot place a new order. Order has been cancelled, you cannot amend/cancel the order .~ Error : 1520 : Order [5-953166279855] already in progress, cannot place a new order. Order has been cancelled, you cannot amend/cancel the order |
| inProgress | CommittedByBTWwBC | 101069 | Informational : 101069 : Order no longer waiting. CRD can be amended. .~ Informational : 520 : Your order will be delivered as soon as possible. .~ Informational : 520 : Your order will be delivered as soon as possible. |
| inProgress | CommittedByBTWwBC | 200015 | Informational : 200015 : The Same Retailer Marker is not present or is invalid. The Order will progress as for a change of retailer. .~ Informational : 520 : Your order will be delivered as soon as possible. |
| inProgress | CommittedByBTWwBC | 200015 | Informational : 200015 : The Same Retailer Marker is not present or is invalid. The Order will progress as for a change of retailer. .~ Informational : 520 : Your order will be delivered as soon as possible. .~ Informational : 200032 : CPD changed due to an insufficient lead time |
| inProgress | CommittedByBTWwBC | 200015 | Informational : 200015 : The Same Retailer Marker is not present or is invalid. The Order will progress as for a change of retailer. .~ Informational : 520 : Your order will be delivered as soon as possible. .~ Warning : 521 : The appointment date has been changed by the supplier |
| inProgress | CommittedByBTWwBC | 520 | Informational : 520 : CDD needs to be updated .~ Informational : 520 : Your order will be delivered as soon as possible. |
| inProgress | CommittedByBTWwBC | 520 | Informational : 520 : CPD changed, order amended |
| inProgress | CommittedByBTWwBC | 520 | Informational : 520 : CPD changed, order amended .~ Informational : 520 : Your order will be delivered as soon as possible. |
| inProgress | CommittedByBTWwBC | 520 | Informational : 520 : Your order will be delivered as soon as possible. |
| inProgress | CommittedByBTWwBC | 520 | Informational : 520 : Your order will be delivered as soon as possible. .~ Informational : 520 : Your order will be delivered as soon as possible. |
| inProgress | CommittedByBTWwBC | 520 | Informational : 520 : an Openreach update to the appointment date |
| inProgress | CommittedByBTWwBC | 520 | Informational : 520 : an Openreach update to the appointment date .~ Informational : 520 : Your order will be delivered as soon as possible. |
| inProgress | CommittedByBTWwBC | 521 | Informational : 101069 : Order no longer waiting. CRD can be amended. .~ Informational : 520 : Your order will be delivered as soon as possible. .~ Warning : 521 : The appointment date has been changed by the supplier |
| inProgress | CommittedByBTWwBC | 521 | Informational : 101069 : Order no longer waiting. CRD can be amended. .~ Informational : 520 : Your order will be delivered as soon as possible. .~ Warning : 521 : The appointment date has been changed by the supplier .~ Informational : 200033 : CPD changed as an appointment was not available |
| inProgress | CommittedByBTWwBC | 521 | Informational : 520 : CDD needs to be updated .~ Warning : 521 : The appointment date has been changed by the supplier |
| inProgress | CommittedByBTWwBC | 521 | Informational : 520 : CPD changed, order amended .~ Warning : 521 : The appointment date has been changed by the supplier |
| inProgress | CommittedByBTWwBC | 521 | Informational : 520 : Your order will be delivered as soon as possible. .~ Warning : 521 : The appointment date has been changed by the supplier |
| inProgress | CommittedByBTWwBC | 521 | Informational : 520 : Your order will be delivered as soon as possible. .~ Warning : 521 : The appointment date has been changed by the supplier .~ Informational : 200032 : CPD changed due to an insufficient lead time |
| inProgress | CommittedByBTWwBC | 521 | Informational : 520 : Your order will be delivered as soon as possible. .~ Warning : 521 : The appointment date has been changed by the supplier .~ Informational : 200033 : CPD changed as an appointment was not available |
| inProgress | CommittedByBTWwBC | 521 | Informational : 520 : Your order will be delivered as soon as possible. .~ Warning : 521 : The appointment date has been changed by the supplier .~ Informational : 200034 : CPD changed as there was an engineering delay |
| inProgress | CommittedByBTWwBC | 521 | Informational : 520 : an Openreach update to the appointment date .~ Warning : 521 : The appointment date has been changed by the supplier |
| inProgress | CommittedByBTWwBC | 521 | |
| inProgress | CommittedByBTWwBC | 525 | Informational : 520 : CDD needs to be updated .~ Informational : 525 : The appointment date has been changed by the supplier and confirmed with End user |
| inProgress | CommittedByBTWwBC | 525 | Informational : 520 : an Openreach update to the appointment date .~ Informational : 525 : The appointment date has been changed by the supplier and confirmed with End user |
| inProgress | CommittedByBTWwBC | 525 | |
| inProgress | CommittedByBTWwBC | 9569 | Informational : 9569 : Notification only. External visit has been completed. The order is progressing as normal. |
| inProgress | CompletedBTWwBCService | 530 | Informational : 530 : Your order is now completed successfully |
| inProgress | DelayedBySupplier | 101005 | Informational : 101005 : Openreach missed appointment |
| inProgress | DelayedBySupplier | 101006 | Informational : 101006 : Engineer unable to gain access |
| inProgress | DelayedBySupplier | 101017 | Informational : 101017 : Delayed due to safety-related hazard at the End User premises, await further KCID. |
| inProgress | DelayedBySupplier | 101019 | Informational : 101019 : KCI-3 (Order Completed) Delayed in Processing. |
| inProgress | DelayedBySupplier | 101020 | Informational : 101020 : Awaiting routing |
| inProgress | DelayedBySupplier | 101031 | Informational : 101031 : Unable to complete your order due to a CP or End User issue. Review the order notes and take appropriate action. |
| inProgress | DelayedBySupplier | 101074 | Informational : 101074 : Provision of service has been delayed. |
| inProgress | DelayedBySupplier | 101075 | Informational : 101075 : Openreach is waiting information from the CP, contact EU if required |
| inProgress | DelayedBySupplier | 101078 | Informational : 101078 : A network engineering task is required to provision this order. The order will now follow the KCI2 Assure process. KCI2 with a confirmed end customer appointment will be sent once the task has completed. |
| inProgress | DelayedBySupplier | 101078 | Informational : 101078 : A55 sent to MBU inbox. 50m internal cabling required. Once complete pass to engineer to clip CFC across shop fronts from CBT to CSP. This will require a PF assist on the day and must be completed first thing in the morning due to traffic in this area. G Gilmore |
| inProgress | DelayedBySupplier | 101078 | Informational : 101078 : CBT to ONT closed by Error, hence raised again |
| inProgress | DelayedBySupplier | 101078 | Informational : 101078 : ESTIMATE FOR INCREMENTAL BUILD FDP DAACDEP_CAPACITY |
| inProgress | DelayedBySupplier | 101078 | Informational : 101078 : Network Build is required. Infrastructure Build Is Necessary Beyond The CBT/Manifold. |
| inProgress | DelayedBySupplier | 101078 | Informational : 101078 : SURVEYING IN THE NEXT 10 WORKING DAYS |
| inProgress | DelayedBySupplier | 101078 | Informational : 101078 : Shallow build estimate from CBT to ONT(F077) has been created under the reference(WFKRRT4T) with RBD(22/04/2024) |
| inProgress | DelayedBySupplier | 101078 | Informational : 101078 : Survey completed 18/04. Waiting to see if CBT change request is excepted before progressing task. G Gilmore |
| inProgress | DelayedBySupplier | 101078 | Informational : 101078 : Survey task is with G Gilmore and will be completed within the next 15 working days |
| inProgress | DelayedBySupplier | 101078 | Informational : 101078 : This order requires Wayleaves to be agreed, this is for 1 BLOCK TERMINAL(s) ALL WITH ALL ASSOCIATED WIRING AND CABLES. The Wayleave has been requested under Project ID: JWSNP Wayleaves Reference is: WL329977 Please check HUD, L2C Ops Monitor and ORWFMT/NGWFMT for updates. For any further information/update contact the wayleaves team. |
| inProgress | DelayedBySupplier | 101084 | Informational : 101084 : Delay due to issues with underground network |
| inProgress | DelayedBySupplier | 101084 | Informational : 101084 : Delay due to issues with underground network .~ Informational : 200035 : This is a delay message. We are currently unable to complete all engineering activities required to fulfil this order. Further indoor and outdoor work is required. End User presence will be required. |
| inProgress | DelayedBySupplier | 101092 | Informational : 101092 : Openreach work incomplete. Await info. |
| inProgress | DelayedBySupplier | 101092 | Informational : 101092 : Openreach work incomplete. Await info.. Review On 29-Apr-2024 |
| inProgress | DelayedBySupplier | 101093 | Informational : 101093 : Further Openreach work required. Await info |
| inProgress | DelayedBySupplier | 101093 | Informational : 101093 : Further Openreach work required. Await info. Review On 03-May-2024 |
| inProgress | DelayedBySupplier | 101093 | Informational : 101093 : Further Openreach work required. Await info. Review On 29-Apr-2024 |
| inProgress | DelayedBySupplier | 101093 | Informational : 101093 : Further Openreach work required. Await info. Review On 30-Apr-2024 |
| inProgress | DelayedBySupplier | 101095 | Informational : 101095 : Distribution network fault delay. Await info |
| inProgress | DelayedBySupplier | 101096 | Informational : 101096 : Further Openreach work required. Await info |
| inProgress | DelayedBySupplier | 101105 | Informational : 101105 : The Order Target Date has been amended to 01-05-2024. Subsequent messages will provide new appointment details or ask you to re-appoint the order. This is due to a delay, usually provision of ducts. |
| inProgress | DelayedBySupplier | 101105 | Informational : 101105 : The Order Target Date has been amended to 13-05-2024. Subsequent messages will provide new appointment details or ask you to re-appoint the order. This is due to a delay, usually provision of ducts. |
| inProgress | DelayedBySupplier | 101105 | Informational : 101105 : The Order Target Date has been amended to 17-04-2024. Subsequent messages will provide new appointment details or ask you to re-appoint the order. This is due to a delay, usually provision of ducts. |
| inProgress | DelayedBySupplier | 101105 | Informational : 101105 : The Order Target Date has been amended to 18-04-2024. Subsequent messages will provide new appointment details or ask you to re-appoint the order. This is due to a delay, usually provision of ducts. |
| inProgress | DelayedBySupplier | 101105 | Informational : 101105 : The Order Target Date has been amended to 20-04-2024. Subsequent messages will provide new appointment details or ask you to re-appoint the order. This is due to a delay, usually provision of ducts. |
| inProgress | DelayedBySupplier | 101105 | Informational : 101105 : The Order Target Date has been amended to 21-04-2024. Subsequent messages will provide new appointment details or ask you to re-appoint the order. This is due to a delay, usually provision of ducts. |
| inProgress | DelayedBySupplier | 101105 | Informational : 101105 : The Order Target Date has been amended to 23-04-2024. Subsequent messages will provide new appointment details or ask you to re-appoint the order. This is due to a delay, usually provision of ducts. |
| inProgress | DelayedBySupplier | 101105 | Informational : 101105 : The Order Target Date has been amended to 24-04-2024. Subsequent messages will provide new appointment details or ask you to re-appoint the order. This is due to a delay, usually provision of ducts. |
| inProgress | DelayedBySupplier | 101105 | Informational : 101105 : The Order Target Date has been amended to 26-04-2024. Subsequent messages will provide new appointment details or ask you to re-appoint the order. This is due to a delay, usually provision of ducts. |
| inProgress | DelayedBySupplier | 101105 | Informational : 101105 : The Order Target Date has been amended to 27-04-2024. Subsequent messages will provide new appointment details or ask you to re-appoint the order. This is due to a delay, usually provision of ducts. |
| inProgress | DelayedBySupplier | 101105 | Informational : 101105 : The Order Target Date has been amended to 29-04-2024. Subsequent messages will provide new appointment details or ask you to re-appoint the order. This is due to a delay, usually provision of ducts. |
| inProgress | DelayedBySupplier | 101105 | Informational : 101105 : The Order Target Date has been amended to 30-04-2024. Subsequent messages will provide new appointment details or ask you to re-appoint the order. This is due to a delay, usually provision of ducts. |
| inProgress | DelayedBySupplier | 101107 | Informational : 101107 : Sent to Survey, await response from Openreach |
| inProgress | DelayedBySupplier | 101110 | Informational : 101110 : Openreach could not complete the work because of a safety-related hazard. Please await further KCID. Review On 01-May-2024 |
| inProgress | DelayedBySupplier | 101114 | Informational : 101114 : Openreach provision delayed as waiting permission to provide the network |
| inProgress | DelayedBySupplier | 101115 | Informational : 101115 : Delayed in Planning, await KCI2 or KCID |
| inProgress | DelayedBySupplier | 101116 | Informational : 101116 : Openreach Provision delayed due to line plant, await further details. |
| inProgress | DelayedBySupplier | 101133 | Informational : 101133 : TMA permit/notice is required, hence the delay |
| inProgress | DelayedBySupplier | 101134 | Informational : 101134 : There are currently capacity issues in the route for this service. We will review and confirm next steps or issue a commitment for delivery as soon as the issue is resolved. |
| inProgress | DelayedBySupplier | 101135 | Informational : 101135 : Your order is still on the waiters list |
| inProgress | DelayedBySupplier | 101148 | Informational : 101148 : Engineer late and unable to access. No response |
| inProgress | DelayedBySupplier | 101155 | Informational : 101155 : Engineer late and unable to access lineplant |
| inProgress | DelayedBySupplier | 101156 | Informational : 101156 : Engineer could not complete. Specialised equipment needed |
| inProgress | DelayedBySupplier | 101159 | Informational : 101159 : The engineer has retained the job in agreement with the end customer, no reappointing is required, the engineer will return the next day. |
| inProgress | DelayedBySupplier | 101163 | Informational : 101163 : Your order requires planning validation. We may contact your customer if we need to. You will receive a further update by 07-05-2024. |
| inProgress | DelayedBySupplier | 101163 | Informational : 101163 : Your order requires planning validation. We may contact your customer if we need to. You will receive a further update by 09-05-2024. |
| inProgress | DelayedBySupplier | 101163 | Informational : 101163 : Your order requires planning validation. We may contact your customer if we need to. You will receive a further update by 10-05-2024. |
| inProgress | DelayedBySupplier | 101163 | Informational : 101163 : Your order requires planning validation. We may contact your customer if we need to. You will receive a further update by 13-05-2024. |
| inProgress | DelayedBySupplier | 101163 | Informational : 101163 : Your order requires planning validation. We may contact your customer if we need to. You will receive a further update by 14-05-2024. |
| inProgress | DelayedBySupplier | 101163 | Informational : 101163 : Your order requires planning validation. We may contact your customer if we need to. You will receive a further update by 15-05-2024. |
| inProgress | DelayedBySupplier | 101163 | Informational : 101163 : Your order requires planning validation. We may contact your customer if we need to. You will receive a further update by 17-05-2024. |
| inProgress | DelayedBySupplier | 101163 | Informational : 101163 : Your order requires planning validation. We may contact your customer if we need to. You will receive a further update by 20-05-2024. |
| inProgress | DelayedBySupplier | 101163 | Informational : 101163 : Your order requires planning validation. We may contact your customer if we need to. You will receive a further update by 21-05-2024. |
| inProgress | DelayedBySupplier | 101163 | Informational : 101163 : Your order requires planning validation. We may contact your customer if we need to. You will receive a further update by 22-05-2024. |
| inProgress | DelayedBySupplier | 101164 | Informational : 101164 : Your order is currently in the planning stage. However, there is a delay due to further information which is required from the customer. You will receive a further update by 25-04-2024. |
| inProgress | DelayedBySupplier | 101165 | Informational : 101165 : The original routing is unavailable and we are working to provide an alternative route. You will receive a further update by 10-05-2024. |
| inProgress | DelayedBySupplier | 101165 | Informational : 101165 : The original routing is unavailable and we are working to provide an alternative route. You will receive a further update by 17-05-2024.. Review On 29-Apr-2024 |
| inProgress | DelayedBySupplier | 101165 | Informational : 101165 : The original routing is unavailable and we are working to provide an alternative route. You will receive a further update by 20-05-2024. |
| inProgress | DelayedBySupplier | 101165 | Informational : 101165 : The original routing is unavailable and we are working to provide an alternative route. You will receive a further update by 20-05-2024.. Review On 30-Apr-2024 |
| inProgress | DelayedBySupplier | 101165 | Informational : 101165 : The original routing is unavailable and we are working to provide an alternative route. You will receive a further update by 21-05-2024. |
| inProgress | DelayedBySupplier | 101195 | Informational : 101158 : End Customer missed appointment. Please reappoint .~ Informational : 101195 : Order is delayed as a Telecare device was found without Prove Telecare SVR on the order. |
| inProgress | DelayedBySupplier | 200035 | Informational : 200035 : This is a delay message. We are currently unable to complete all engineering activities required to fulfil this order. Further indoor and outdoor work is required. End User presence will be required. |
| inProgress | DelayedBySupplier | 200035 | Informational : 200035 : This is a delay message. We are currently unable to complete all engineering activities required to fulfil this order. Further indoor and outdoor work is required. End User presence will be required. .~ Informational : 101096 : Further Openreach work required. Await info |
| inProgress | DelayedBySupplier | 9569 | Informational : 9569 : Notification only. External visit has been completed. The order is progressing as normal. |
| inProgress | DisconnectEsideCopperByBTWwbc | 101185 | Informational : 101185 : Provision of the new service has completed.The copper line providing the losing service has been removed. |
| inProgress | ECCReminder | 101120 | Informational : 101120 : This is a reminder that the time limit for responding on this order will expire shortly.The order will be cancelled if no response is received.Cancellation will occur on 02/05/2024 |
| inProgress | ECCReminder | 101120 | Informational : 101120 : This is a reminder that the time limit for responding on this order will expire shortly.The order will be cancelled if no response is received.Cancellation will occur on 27/04/2024 |
| inProgress | ECCReminder | 101177 | Informational : 101177 : We are waiting for a reply on your order, which has been in delay since 02/04/2024. If you do not reply before 02/05/2024 the order will be cancelled. |
| inProgress | ECCReminder | 101177 | Informational : 101177 : We are waiting for a reply on your order, which has been in delay since 28/03/2024. If you do not reply before 27/04/2024 the order will be cancelled. |
| inProgress | FlaggedForAttention | 100124 | Informational : 100124 : Appt confirmation not received |
| inProgress | FlaggedForAttention | 100124 | Informational : 100124 : Appt confirmation not received .~ Informational : 531 : Abortive Visit Charges are applicable on this order .~ Informational : 100221 : Amend not received in 15 days |
| inProgress | FlaggedForAttention | 100124 | Informational : 100221 : Amend not received in 15 days .~ Informational : 531 : Abortive Visit Charges are applicable on this order .~ Informational : 100124 : Appt confirmation not received |
| inProgress | FlaggedForAttention | 101058 | Informational : 101058 : Your order is being processed. We will contact you again when the checks have been completed. |
| inProgress | FlaggedForAttention | 101130 | Informational : 101030 : Openreach engineer has been unable to gain access. .~ Informational : 101130 : End user has missed the appointment |
| inProgress | FlaggedForAttention | 101130 | Informational : 101031 : Unable to complete your order due to a CP or End User issue. Review the order notes and take appropriate action. .~ Informational : 101130 : End user has missed the appointment |
| inProgress | FlaggedForAttention | 101130 | Informational : 101130 : End user has missed the appointment |
| inProgress | FlaggedForAttention | 101130 | Informational : 101130 : End user has missed the appointment .~ Informational : 101030 : Openreach engineer has been unable to gain access. |
| inProgress | FlaggedForAttention | 101130 | Informational : 101130 : End user has missed the appointment .~ Informational : 101031 : Unable to complete your order due to a CP or End User issue. Review the order notes and take appropriate action. |
| inProgress | FlaggedForAttention | 101131 | Informational : 101131 : Supplier has missed the appointment |
| inProgress | FlaggedForAttention | 101131 | Informational : 101131 : Supplier has missed the appointment. Review On 01-May-2024 |
| inProgress | FlaggedForAttention | 101131 | Informational : 101131 : Supplier has missed the appointment. Review On 18-Apr-2024 |
| inProgress | FlaggedForAttention | 101131 | Informational : 101131 : Supplier has missed the appointment. Review On 29-Apr-2024 |
| inProgress | FlaggedForAttention | 101143 | Informational : 101143 : Engineer unable to access unoccupied site .~ Informational : 101158 : End Customer missed appointment. Please reappoint |
| inProgress | FlaggedForAttention | 101146 | Informational : 101146 : Engineer could not provide service. Conflicting instructions .~ Informational : 101158 : End Customer missed appointment. Please reappoint |
| inProgress | FlaggedForAttention | 101147 | Informational : 101147 : Engineer unable to access. No response .~ Informational : 101158 : End Customer missed appointment. Please reappoint |
| inProgress | FlaggedForAttention | 101158 | Informational : 101158 : End Customer missed appointment. Please reappoint |
| inProgress | FlaggedForAttention | 101158 | Informational : 101158 : End Customer missed appointment. Please reappoint .~ Informational : 101143 : Engineer unable to access unoccupied site |
| inProgress | FlaggedForAttention | 101158 | Informational : 101158 : End Customer missed appointment. Please reappoint .~ Informational : 101146 : Engineer could not provide service. Conflicting instructions |
| inProgress | FlaggedForAttention | 101158 | Informational : 101158 : End Customer missed appointment. Please reappoint .~ Informational : 101147 : Engineer unable to access. No response |
| inProgress | FlaggedForAttention | 200023 | Informational : 200023 : The work for network activities to serve the property of your order is now complete. .~ Informational : 520 : Your order will be delivered as soon as possible. .~ Warning : 521 : The appointment date has been changed by the supplier .~ Informational : 200032 : CPD changed due to an insufficient lead time |
| inProgress | FlaggedForAttention | 550 | Informational : 550 : Adhoc Note to CP .~ Note: Good Morning! Please be advised that the order is Appointed for 25/04/2024 AM Slot. Please Review : 26/04/2024. Thank you. |
| inProgress | In Progress | 100205 | Informational : 100205 : Cancelled by BT Wholesale |
| inProgress | In Progress | 100205 | Informational : 100205 : Cancelled by BT Wholesale .~ Informational : 531 : Abortive Visit Charges are applicable on this order |
| inProgress | In Progress | 100205 | Informational : 100205 : Order cancelled |
| inProgress | In Progress | 101019 | Informational : 101019 : KCI-3 (Order Completed) Delayed in Processing. |
| inProgress | In Progress | 101031 | |
| inProgress | In Progress | 101078 | |
| inProgress | In Progress | 101084 | |
| inProgress | In Progress | 101093 | |
| inProgress | In Progress | 101115 | Informational : 101115 : Delayed in Planning, await KCI2 or KCID |
| inProgress | In Progress | 101115 | |
| inProgress | In Progress | 101130 | Informational : 101031 : Unable to complete your order due to a CP or End User issue. Review the order notes and take appropriate action. .~ Informational : 101130 : End user has missed the appointment |
| inProgress | In Progress | 101130 | Informational : 101130 : End user has missed the appointment .~ Informational : 101030 : Openreach engineer has been unable to gain access. |
| inProgress | In Progress | 101130 | Informational : 101130 : End user has missed the appointment .~ Informational : 101031 : Unable to complete your order due to a CP or End User issue. Review the order notes and take appropriate action. |
| inProgress | In Progress | 101130 | |
| inProgress | In Progress | 101131 | |
| inProgress | In Progress | 101134 | Informational : 101134 : There are currently capacity issues in the route for this service. We will review and confirm next steps or issue a commitment for delivery as soon as the issue is resolved. |
| inProgress | In Progress | 101134 | |
| inProgress | In Progress | 101135 | |
| inProgress | In Progress | 101146 | |
| inProgress | In Progress | 101147 | |
| inProgress | In Progress | 101158 | Informational : 101158 : End Customer missed appointment. Please reappoint .~ Informational : 101146 : Engineer could not provide service. Conflicting instructions |
| inProgress | In Progress | 101158 | |
| inProgress | In Progress | 101163 | |
| inProgress | In Progress | 101164 | |
| inProgress | In Progress | 101195 | |
| inProgress | In Progress | 1521 | Warning : 2001 : The contact details supplied with your order do not match our database so the default contact details have been used .~ Error : 1521 : Order cannot be progressed as the [CRD] is less than today's date. |
| inProgress | In Progress | 2000 | Warning : 2001 : The contact details supplied with your order do not match our database so the default contact details have been used .~ Error : 2000 : Expl0 = |
| inProgress | In Progress | 200015 | Informational : 200015 : The Same Retailer Marker is not present or is invalid. The Order will progress as for a change of retailer. .~ Informational : 520 : Your order will be delivered as soon as possible. |
| inProgress | In Progress | 200015 | |
| inProgress | In Progress | 510 | Informational : 510 : Your order has been acknowledged and BT is aiming for provisioning it as soon as possible. |
| inProgress | In Progress | 510 | |
| inProgress | In Progress | 520 | Informational : 520 : Your order will be delivered as soon as possible. |
| inProgress | In Progress | 520 | Informational : 520 : Your order will be delivered as soon as possible. .~ Informational : 520 : Your order will be delivered as soon as possible. |
| inProgress | In Progress | 520 | |
| inProgress | In Progress | 521 | Informational : 101069 : Order no longer waiting. CRD can be amended. .~ Informational : 520 : Your order will be delivered as soon as possible. .~ Warning : 521 : The appointment date has been changed by the supplier .~ Informational : 200033 : CPD changed as an appointment was not available |
| inProgress | In Progress | 521 | Informational : 520 : Your order will be delivered as soon as possible. .~ Warning : 521 : The appointment date has been changed by the supplier |
| inProgress | In Progress | 521 | |
| inProgress | In Progress | 525 | Informational : 520 : an Openreach update to the appointment date .~ Informational : 525 : The appointment date has been changed by the supplier and confirmed with End user |
| inProgress | In Progress | 525 | |
| inProgress | In Progress | 540 | |
| inProgress | In Progress | ||
| inProgress | PendingWithBTWwBC | 2001 | Warning : 2001 : The contact details supplied with your order do not match our database so the default contact details have been used |
| inProgress | PendingWithBTWwBC | 2002 | Warning : 2001 : The contact details supplied with your order do not match our database so the default contact details have been used .~ Warning : 2002 : Contact details provided has been added to the customer account. |
| inProgress | PendingWithBTWwBC | 2002 | Warning : 2001 : The contact details supplied with your order do not match our database so the default contact details have been used .~ Warning : 2002 : Contact details provided has been added to the customer account. .~ Warning : 7000 : This PCP has a waiters list. You may place an order which will be dealt with in turn. |
| inProgress | PendingWithBTWwBC | 2002 | Warning : 2001 : The contact details supplied with your order do not match our database so the default contact details have been used .~ Warning : 2002 : Contact details provided has been added to the customer account. .~ Warning : 7017 : ONT exists with active service. A spare port may be available or a single port ONT may be swappable to a multiport ONT. A new ONT may be ordered. |
| inProgress | PendingWithBTWwBC | 2002 | Warning : 2001 : The contact details supplied with your order do not match our database so the default contact details have been used .~ Warning : 2002 : Contact details provided has been added to the customer account. .~ Warning : 7029 : FTTP is available and a new ONT may be ordered. |
| inProgress | PendingWithBTWwBC | 254 | Warning : 2001 : The contact details supplied with your order do not match our database so the default contact details have been used .~ Warning : 254 : The postcode you supplied could not be verified, it will be verified once the order is submitted to the supplier |
| inProgress | PendingWithBTWwBC | 254 | Warning : 2001 : The contact details supplied with your order do not match our database so the default contact details have been used .~ Warning : 254 : The postcode you supplied could not be verified, it will be verified once the order is submitted to the supplier .~ Warning : 2002 : Contact details provided has been added to the customer account. |
| inProgress | PendingWithBTWwBC | 254 | Warning : 2001 : The contact details supplied with your order do not match our database so the default contact details have been used .~ Warning : 254 : The postcode you supplied could not be verified, it will be verified once the order is submitted to the supplier .~ Warning : 2002 : Contact details provided has been added to the customer account. .~ Warning : 7000 : This PCP has a waiters list. You may place an order which will be dealt with in turn. |
| inProgress | PendingWithBTWwBC | 254 | Warning : 2001 : The contact details supplied with your order do not match our database so the default contact details have been used .~ Warning : 254 : The postcode you supplied could not be verified, it will be verified once the order is submitted to the supplier .~ Warning : 7000 : This PCP has a waiters list. You may place an order which will be dealt with in turn. |
| inProgress | PendingWithBTWwBC | 7015 | Warning : 2001 : The contact details supplied with your order do not match our database so the default contact details have been used .~ Warning : 7015 : FTTP is in Planned status. An order may be placed which will be processed when the network is ready. .~ Warning : 2002 : Contact details provided has been added to the customer account. |
| inProgress | PendingWithBTWwBC | 7017 | Warning : 2001 : The contact details supplied with your order do not match our database so the default contact details have been used .~ Warning : 7017 : ONT exists with active service. A spare port may be available or a single port ONT may be swappable to a multiport ONT. A new ONT may be ordered. |
| inProgress | PendingWithBTWwBC | 7020 | Warning : 2001 : The contact details supplied with your order do not match our database so the default contact details have been used .~ Warning : 7020 : ONT exists with active service. No spare ports are available. A new ONT may be ordered. |
| inProgress | PendingWithBTWwBC | 7020 | Warning : 2001 : The contact details supplied with your order do not match our database so the default contact details have been used .~ Warning : 7020 : ONT exists with active service. No spare ports are available. A new ONT may be ordered. .~ Warning : 2002 : Contact details provided has been added to the customer account. |
| inProgress | PendingWithBTWwBC | 7021 | Warning : 2001 : The contact details supplied with your order do not match our database so the default contact details have been used .~ Warning : 7021 : ONT exists with active service. No spare ports are available. A new ONT may be ordered and will be placed in Waiters list until the network is ready. |
| inProgress | PendingWithBTWwBC | 7023 | Warning : 2001 : The contact details supplied with your order do not match our database so the default contact details have been used .~ Warning : 7023 : ONT exists with no active service. A spare port is available. A new ONT may be ordered. |
| inProgress | PendingWithBTWwBC | 7023 | Warning : 2001 : The contact details supplied with your order do not match our database so the default contact details have been used .~ Warning : 7023 : ONT exists with no active service. A spare port is available. A new ONT may be ordered. .~ Warning : 2002 : Contact details provided has been added to the customer account. |
| inProgress | PendingWithBTWwBC | 7029 | Warning : 2001 : The contact details supplied with your order do not match our database so the default contact details have been used .~ Warning : 7029 : FTTP is available and a new ONT may be ordered. |
| inProgress | inProgress | 100190 | Informational : 100190 : Service No longer required |
| inProgress | inProgress | 525 | |
| rejected | AmendmentRejected | 101147 |