Product Order Create Event
{
"event": {
"productOrder": {
"externalId": "13008684",
"id": "00125420",
"productOrderItem": [
{
"action": "add",
"internalId": "0001481701",
"id": "13008684",
"@type": "BTProductOrderItem",
"product": {
"productOffering": {
"id": "E0000432"
},
"id": "d74d0a52-b260-040d-dd9f-8dedb0c6e463",
"@type": "BTProductRefOrValue"
},
"productOrderItem": [
{
"action": "add",
"internalId": "0001481706",
"id": "13008684.1",
"@type": "BTProductOrderItem",
"product": {
"productOffering": {
"id": "E0000154"
},
"id": "e88fec10-79e0-1a62-c7d7-c378f4915140",
"@type": "BTProductRefOrValue"
}
},
{
"action": "add",
"internalId": "0001481710",
"id": "13008684.2",
"@type": "BTProductOrderItem",
"product": {
"productOffering": {
"id": "E0000703"
},
"id": "219fafc4-6d24-effc-e868-94d003713214",
"@type": "BTProductRefOrValue"
}
},
{
"action": "add",
"internalId": "0001481702",
"id": "13008684.3",
"@type": "BTProductOrderItem",
"product": {
"productOffering": {
"id": "E0000153"
},
"id": "5456c872-25b6-4cad-5f7e-ea0c207a1a16",
"@type": "BTProductRefOrValue"
}
}
]
}
],
"relatedParty": [
{
"id": "CUG5009999999",
"role": "BtCug",
"@referredType": "Customer",
"@type": "BTRelatedParty"
}
],
"@type": "BTProductOrder"
}
},
"eventType": "ProductOrderCreateEvent",
"eventTime": "2024-03-25T12:49:05.037Z",
"eventId": "a3e7ca7d-73c8-c72e-3bbf-dd2f7788b829"
}Provide
Access in Progress
{
"event": {
"productOrder": {
"errorMessage": [],
"externalId": "622FTTPNEWONTpreprod",
"id": "00228874",
"productOrderItem": [
{
"id": "100",
"internalId": "0004130371",
"action": "add",
"state": "inProgress",
"subStatus": "In Progress",
"product": {
"productOffering": {
"id": "E0000189"
},
"@type": "BTProductRefOrValue",
"customerFacingServiceId": {
"value": "BBONE0005347",
"previousValue": ""
},
"id": "3447fc9b-ba5b-3520-3751-cc4239a8b2c0",
"productCharacteristic": []
},
"@type": "BTProductOrderItem"
}
],
"relatedParty": [
{
"@referredType": "Customer",
"@type": "BTRelatedParty",
"role": "BtCug",
"id": "CUG5009999999"
}
],
"@type": "BTProductOrder"
}
},
"eventType": "ProductOrderStateChangeEvent",
"eventTime": "2023-02-13T09:21:07.976Z",
"eventId": "f9616bf1-4e23-9de3-fe62-1243aa92a92a"
}IP Product Completed
{
"event": {
"productOrder": {
"errorMessage": [],
"externalId": "622FTTPNEWONTpreprod",
"id": "00228874",
"productOrderItem": [
{
"id": "100",
"internalId": "0004130371",
"action": "add",
"state": "inProgress",
"subStatus": "In Progress",
"product": {
"productOffering": {
"id": "E0000189"
},
"@type": "BTProductRefOrValue",
"customerFacingServiceId": {
"value": "BBONE0005347",
"previousValue": ""
},
"id": "3447fc9b-ba5b-3520-3751-cc4239a8b2c0",
"productCharacteristic": []
},
"@type": "BTProductOrderItem"
},
{
"id": "100.2",
"internalId": "0004130380",
"action": "add",
"state": "completed",
"subStatus": "Closed",
"product": {
"productOffering": {
"id": "E0000703"
},
"@type": "BTProductRefOrValue",
"customerFacingServiceId": {
"value": "BBONE0005347",
"previousValue": ""
},
"id": "9e4ba9d3-2bd9-6ae8-a327-211dd7f65323",
"productCharacteristic": []
},
"@type": "BTProductOrderItem"
}
],
"relatedParty": [
{
"@referredType": "Customer",
"@type": "BTRelatedParty",
"role": "BtCug",
"id": "CUG5009999999"
}
],
"@type": "BTProductOrder"
}
},
"eventType": "ProductOrderStateChangeEvent",
"eventTime": "2023-02-13T09:21:10.188Z",
"eventId": "4436987f-de1e-a99f-54fa-d9287e3b1525"
}Access Order Pending with Supplier
{
"event": {
"productOrder": {
"externalId": "622FTTPNEWONTpreprod",
"id": "00228874",
"errorMessage": [
{
"subCode": "2002",
"message": "Warning : 2001 : The contact details supplied with your order do not match our database so the default contact details have been used .~ Warning : 2002 : Contact details provided has been added to the customer account.",
"productOrderItem": [
{
"itemId": "100"
}
]
},
{
"subCode": "2002",
"message": "Warning : 2001 : The contact details supplied with your order do not match our database so the default contact details have been used .~ Warning : 2002 : Contact details provided has been added to the customer account.",
"productOrderItem": [
{
"itemId": "100.1"
}
]
}
],
"productOrderItem": [
{
"id": "100",
"internalId": "0004130371",
"action": "add",
"state": "inProgress",
"subStatus": "inProgress",
"product": {
"productOffering": {
"id": "E0000189"
},
"@type": "BTProductRefOrValue",
"customerFacingServiceId": {
"value": "BBONE0005347",
"previousValue": ""
},
"id": "3447fc9b-ba5b-3520-3751-cc4239a8b2c0",
"productCharacteristic": []
},
"@type": "BTProductOrderItem"
},
{
"id": "100.1",
"internalId": "0004130376",
"action": "add",
"state": "inProgress",
"subStatus": "PendingWithBTWwBC",
"product": {
"productOffering": {
"id": "E0000027"
},
"@type": "BTProductRefOrValue",
"customerFacingServiceId": {
"value": "BBONE0005347",
"previousValue": ""
},
"id": "ff7aac03-be9f-e83d-b991-1c1207537662",
"productCharacteristic": []
},
"@type": "BTProductOrderItem"
},
{
"id": "100.2",
"internalId": "0004130380",
"action": "add",
"state": "completed",
"subStatus": "Closed",
"product": {
"productOffering": {
"id": "E0000703"
},
"@type": "BTProductRefOrValue",
"customerFacingServiceId": {
"value": "BBONE0005347",
"previousValue": ""
},
"id": "9e4ba9d3-2bd9-6ae8-a327-211dd7f65323",
"productCharacteristic": []
},
"@type": "BTProductOrderItem"
}
],
"relatedParty": [
{
"@referredType": "Customer",
"@type": "BTRelatedParty",
"role": "BtCug",
"id": "CUG5009999999"
}
],
"@type": "BTProductOrder"
}
},
"eventType": "ProductOrderStateChangeEvent",
"eventTime": "2023-02-13T09:21:12.896Z",
"eventId": "81bf7cbd-9bad-ab1f-49e3-03dd48d4ce4f"
}Access Order Acknowledged by Supplier
{
"event": {
"productOrder": {
"externalId": "622FTTPNEWONTpreprod",
"id": "00228874",
"errorMessage": [
{
"subCode": "510",
"message": "Informational : 510 : Order Acknowledge",
"productOrderItem": [
{
"itemId": "100"
}
]
},
{
"subCode": "510",
"message": "Informational : 510 : Order Acknowledge",
"productOrderItem": [
{
"itemId": "100.1"
}
]
}
],
"productOrderItem": [
{
"id": "100",
"internalId": "0004130371",
"action": "add",
"state": "inProgress",
"subStatus": "AcceptedByBTWwBC",
"product": {
"productOffering": {
"id": "E0000189"
},
"@type": "BTProductRefOrValue",
"customerFacingServiceId": {
"value": "BBONE0005347",
"previousValue": ""
},
"id": "3447fc9b-ba5b-3520-3751-cc4239a8b2c0",
"productCharacteristic": []
},
"@type": "BTProductOrderItem"
},
{
"id": "100.1",
"internalId": "0004130376",
"action": "add",
"state": "inProgress",
"subStatus": "AcceptedByBTWwBC",
"product": {
"productOffering": {
"id": "E0000027"
},
"@type": "BTProductRefOrValue",
"customerFacingServiceId": {
"value": "BBONE0005347",
"previousValue": ""
},
"id": "ff7aac03-be9f-e83d-b991-1c1207537662",
"productCharacteristic": []
},
"@type": "BTProductOrderItem"
},
{
"id": "100.2",
"internalId": "0004130380",
"action": "add",
"state": "completed",
"subStatus": "Closed",
"product": {
"productOffering": {
"id": "E0000703"
},
"@type": "BTProductRefOrValue",
"customerFacingServiceId": {
"value": "BBONE0005347",
"previousValue": ""
},
"id": "9e4ba9d3-2bd9-6ae8-a327-211dd7f65323",
"productCharacteristic": []
},
"@type": "BTProductOrderItem"
}
],
"relatedParty": [
{
"@referredType": "Customer",
"@type": "BTRelatedParty",
"role": "BtCug",
"id": "CUG5009999999"
}
],
"@type": "BTProductOrder"
}
},
"eventType": "ProductOrderStateChangeEvent",
"eventTime": "2023-02-13T09:53:19.019Z",
"eventId": "d4c0a7d5-7844-5f46-b1b2-12422925de28"
}Modem Order in Progress
{
"event": {
"productOrder": {
"externalId": "622FTTPNEWONTpreprod",
"id": "00228874",
"errorMessage": [
{
"subCode": "510",
"message": "Informational : 510 : Order Acknowledge",
"productOrderItem": [
{
"itemId": "100"
}
]
},
{
"subCode": "510",
"message": "Informational : 510 : Order Acknowledge",
"productOrderItem": [
{
"itemId": "100.1"
}
]
}
],
"productOrderItem": [
{
"id": "100",
"internalId": "0004130371",
"action": "add",
"state": "inProgress",
"subStatus": "AcceptedByBTWwBC",
"product": {
"productOffering": {
"id": "E0000189"
},
"@type": "BTProductRefOrValue",
"customerFacingServiceId": {
"value": "BBONE0005347",
"previousValue": ""
},
"id": "3447fc9b-ba5b-3520-3751-cc4239a8b2c0",
"productCharacteristic": []
},
"@type": "BTProductOrderItem"
},
{
"id": "100.1",
"internalId": "0004130376",
"action": "add",
"state": "inProgress",
"subStatus": "AcceptedByBTWwBC",
"product": {
"productOffering": {
"id": "E0000027"
},
"@type": "BTProductRefOrValue",
"customerFacingServiceId": {
"value": "BBONE0005347",
"previousValue": ""
},
"id": "ff7aac03-be9f-e83d-b991-1c1207537662",
"productCharacteristic": []
},
"@type": "BTProductOrderItem"
},
{
"id": "100.2",
"internalId": "0004130380",
"action": "add",
"state": "completed",
"subStatus": "Closed",
"product": {
"productOffering": {
"id": "E0000703"
},
"@type": "BTProductRefOrValue",
"customerFacingServiceId": {
"value": "BBONE0005347",
"previousValue": ""
},
"id": "9e4ba9d3-2bd9-6ae8-a327-211dd7f65323",
"productCharacteristic": []
},
"@type": "BTProductOrderItem"
},
{
"id": "100.4",
"internalId": "0004130382",
"action": "add",
"state": "inProgress",
"subStatus": "Acknowledged",
"product": {
"productOffering": {
"id": "E0001139"
},
"@type": "BTProductRefOrValue",
"customerFacingServiceId": {
"value": "BBONE0005347",
"previousValue": ""
},
"id": "93cbbd63-2d08-8df1-3247-7ad1c77ecfa4",
"productCharacteristic": []
},
"@type": "BTProductOrderItem"
}
],
"relatedParty": [
{
"@referredType": "Customer",
"@type": "BTRelatedParty",
"role": "BtCug",
"id": "CUG5009999999"
}
],
"@type": "BTProductOrder"
}
},
"eventType": "ProductOrderStateChangeEvent",
"eventTime": "2023-02-13T09:56:49.841Z",
"eventId": "b337eafc-0f9d-385f-e63b-2e93afac0679"
}Modem Order Complete and Shipped
{
"event": {
"productOrder": {
"externalId": "622FTTPNEWONTpreprod",
"id": "00228874",
"errorMessage": [
{
"subCode": "510",
"message": "Informational : 510 : Order Acknowledge",
"productOrderItem": [
{
"itemId": "100"
}
]
},
{
"subCode": "510",
"message": "Informational : 510 : Order Acknowledge",
"productOrderItem": [
{
"itemId": "100.1"
}
]
}
],
"productOrderItem": [
{
"id": "100",
"internalId": "0004130371",
"action": "add",
"state": "inProgress",
"subStatus": "AcceptedByBTWwBC",
"product": {
"productOffering": {
"id": "E0000189"
},
"@type": "BTProductRefOrValue",
"customerFacingServiceId": {
"value": "BBONE0005347",
"previousValue": ""
},
"id": "3447fc9b-ba5b-3520-3751-cc4239a8b2c0",
"productCharacteristic": []
},
"@type": "BTProductOrderItem"
},
{
"id": "100.1",
"internalId": "0004130376",
"action": "add",
"state": "inProgress",
"subStatus": "AcceptedByBTWwBC",
"product": {
"productOffering": {
"id": "E0000027"
},
"@type": "BTProductRefOrValue",
"customerFacingServiceId": {
"value": "BBONE0005347",
"previousValue": ""
},
"id": "ff7aac03-be9f-e83d-b991-1c1207537662",
"productCharacteristic": []
},
"@type": "BTProductOrderItem"
},
{
"id": "100.2",
"internalId": "0004130380",
"action": "add",
"state": "completed",
"subStatus": "Closed",
"product": {
"productOffering": {
"id": "E0000703"
},
"@type": "BTProductRefOrValue",
"customerFacingServiceId": {
"value": "BBONE0005347",
"previousValue": ""
},
"id": "9e4ba9d3-2bd9-6ae8-a327-211dd7f65323",
"productCharacteristic": []
},
"@type": "BTProductOrderItem"
},
{
"id": "100.4",
"internalId": "0004130382",
"action": "add",
"state": "completed",
"subStatus": "Shipped",
"product": {
"productOffering": {
"id": "E0001139"
},
"@type": "BTProductRefOrValue",
"customerFacingServiceId": {
"value": "BBONE0005347",
"previousValue": ""
},
"id": "93cbbd63-2d08-8df1-3247-7ad1c77ecfa4",
"productCharacteristic": []
},
"@type": "BTProductOrderItem"
}
],
"relatedParty": [
{
"@referredType": "Customer",
"@type": "BTRelatedParty",
"role": "BtCug",
"id": "CUG5009999999"
}
],
"@type": "BTProductOrder"
}
},
"eventType": "ProductOrderStateChangeEvent",
"eventTime": "2023-02-13T10:17:20.687Z",
"eventId": "51961078-d3fb-7928-02b7-fbd280429112"
}Access Order Committed by Supplier
{
"event": {
"productOrder": {
"externalId": "622FTTPNEWONTpreprod",
"id": "00228874",
"errorMessage": [
{
"subCode": "520",
"message": "Informational : 520 : Order Committed",
"productOrderItem": [
{
"itemId": "100"
}
]
},
{
"subCode": "520",
"message": "Informational : 520 : Order Committed",
"productOrderItem": [
{
"itemId": "100.1"
}
]
}
],
"productOrderItem": [
{
"id": "100",
"internalId": "0004130371",
"action": "add",
"state": "inProgress",
"subStatus": "CommittedByBTWwBC",
"product": {
"productOffering": {
"id": "E0000189"
},
"@type": "BTProductRefOrValue",
"customerFacingServiceId": {
"value": "BBONE0005347",
"previousValue": ""
},
"id": "3447fc9b-ba5b-3520-3751-cc4239a8b2c0",
"productCharacteristic": [
{
"name": "ATT_RT_ONTReferenceNumber",
"value": "SFB0228874-1",
"@type": "BTCharacteristic"
}
]
},
"@type": "BTProductOrderItem",
"expectedCompletionDate": "2023-02-23T23:59:59.000Z"
},
{
"id": "100.3",
"internalId": "0004130372",
"action": "add",
"state": "inProgress",
"subStatus": "In Progress",
"product": {
"productOffering": {
"id": "E0000152"
},
"@type": "BTProductRefOrValue",
"customerFacingServiceId": {
"value": "BBONE0005347",
"previousValue": ""
},
"id": "9bb0af9f-9234-2b06-6b72-fc0c2d64686e",
"productCharacteristic": []
},
"@type": "BTProductOrderItem",
"expectedCompletionDate": "2023-02-23T23:59:59.000Z"
},
{
"id": "100.1",
"internalId": "0004130376",
"action": "add",
"state": "inProgress",
"subStatus": "CommittedByBTWwBC",
"product": {
"productOffering": {
"id": "E0000027"
},
"@type": "BTProductRefOrValue",
"customerFacingServiceId": {
"value": "BBONE0005347",
"previousValue": ""
},
"id": "ff7aac03-be9f-e83d-b991-1c1207537662",
"productCharacteristic": []
},
"@type": "BTProductOrderItem",
"expectedCompletionDate": "2023-02-23T23:59:59.000Z"
},
{
"id": "100.2",
"internalId": "0004130380",
"action": "add",
"state": "completed",
"subStatus": "Closed",
"product": {
"productOffering": {
"id": "E0000703"
},
"@type": "BTProductRefOrValue",
"customerFacingServiceId": {
"value": "BBONE0005347",
"previousValue": ""
},
"id": "9e4ba9d3-2bd9-6ae8-a327-211dd7f65323",
"productCharacteristic": []
},
"@type": "BTProductOrderItem"
},
{
"id": "100.4",
"internalId": "0004130382",
"action": "add",
"state": "completed",
"subStatus": "Shipped",
"product": {
"productOffering": {
"id": "E0001139"
},
"@type": "BTProductRefOrValue",
"customerFacingServiceId": {
"value": "BBONE0005347",
"previousValue": ""
},
"id": "93cbbd63-2d08-8df1-3247-7ad1c77ecfa4",
"productCharacteristic": []
},
"@type": "BTProductOrderItem"
}
],
"relatedParty": [
{
"@referredType": "Customer",
"@type": "BTRelatedParty",
"role": "BtCug",
"id": "CUG5009999999"
}
],
"@type": "BTProductOrder"
}
},
"eventType": "ProductOrderStateChangeEvent",
"eventTime": "2023-02-13T10:43:39.496Z",
"eventId": "0ee5722b-3bff-99eb-e74f-5309a8b179c0"
}Access Order Completed by Supplier
{
"event": {
"productOrder": {
"externalId": "622FTTPNEWONTpreprod",
"id": "00228874",
"errorMessage": [
{
"subCode": "530",
"message": "Informational : 530 : Order Complete",
"productOrderItem": [
{
"itemId": "100"
}
]
},
{
"subCode": "530",
"message": "Informational : 530 : Order Complete",
"productOrderItem": [
{
"itemId": "100.1"
}
]
}
],
"productOrderItem": [
{
"id": "100",
"internalId": "0004130371",
"action": "add",
"state": "inProgress",
"subStatus": "CompletedBTWwBCService",
"product": {
"productOffering": {
"id": "E0000189"
},
"@type": "BTProductRefOrValue",
"customerFacingServiceId": {
"value": "BBONE0005347",
"previousValue": ""
},
"id": "3447fc9b-ba5b-3520-3751-cc4239a8b2c0",
"productCharacteristic": [
{
"name": "ATT_RT_ONTReferenceNumber",
"value": "SFB0228874-1",
"@type": "BTCharacteristic"
}
]
},
"@type": "BTProductOrderItem",
"expectedCompletionDate": "2023-02-23T23:59:59.000Z"
},
{
"id": "100.3",
"internalId": "0004130372",
"action": "add",
"state": "inProgress",
"subStatus": "In Progress",
"product": {
"productOffering": {
"id": "E0000152"
},
"@type": "BTProductRefOrValue",
"customerFacingServiceId": {
"value": "BBONE0005347",
"previousValue": ""
},
"id": "9bb0af9f-9234-2b06-6b72-fc0c2d64686e",
"productCharacteristic": []
},
"@type": "BTProductOrderItem",
"expectedCompletionDate": "2023-02-23T23:59:59.000Z"
},
{
"id": "100.1",
"internalId": "0004130376",
"action": "add",
"state": "inProgress",
"subStatus": "CompletedBTWwBCService",
"product": {
"productOffering": {
"id": "E0000027"
},
"@type": "BTProductRefOrValue",
"customerFacingServiceId": {
"value": "BBONE0005347",
"previousValue": ""
},
"id": "ff7aac03-be9f-e83d-b991-1c1207537662",
"productCharacteristic": []
},
"@type": "BTProductOrderItem",
"expectedCompletionDate": "2023-02-23T23:59:59.000Z"
},
{
"id": "100.2",
"internalId": "0004130380",
"action": "add",
"state": "completed",
"subStatus": "Closed",
"product": {
"productOffering": {
"id": "E0000703"
},
"@type": "BTProductRefOrValue",
"customerFacingServiceId": {
"value": "BBONE0005347",
"previousValue": ""
},
"id": "9e4ba9d3-2bd9-6ae8-a327-211dd7f65323",
"productCharacteristic": []
},
"@type": "BTProductOrderItem"
},
{
"id": "100.4",
"internalId": "0004130382",
"action": "add",
"state": "completed",
"subStatus": "Shipped",
"product": {
"productOffering": {
"id": "E0001139"
},
"@type": "BTProductRefOrValue",
"customerFacingServiceId": {
"value": "BBONE0005347",
"previousValue": ""
},
"id": "93cbbd63-2d08-8df1-3247-7ad1c77ecfa4",
"productCharacteristic": []
},
"@type": "BTProductOrderItem"
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}Delay Due to Network Issues
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},
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}Visit Failed Unable to Access Unoccupied Premises
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