Product Order Create Event
{
"event": {
"productOrder": {
"externalId": "13008684",
"id": "00125420",
"productOrderItem": [
{
"action": "add",
"internalId": "0001481701",
"id": "13008684",
"state": "acknowledged",
"subStatus": "acknowledged",
"@type": "BTProductOrderItem",
"product": {
"productOffering": {
"id": "E0000432"
},
"id": "d74d0a52-b260-040d-dd9f-8dedb0c6e463",
"@type": "BTProductRefOrValue"
},
"productOrderItem": [
{
"action": "add",
"internalId": "0001481706",
"id": "13008684.1",
"state": "acknowledged",
"subStatus": "acknowledged",
"@type": "BTProductOrderItem",
"product": {
"productOffering": {
"id": "E0000154"
},
"id": "e88fec10-79e0-1a62-c7d7-c378f4915140",
"@type": "BTProductRefOrValue"
}
},
{
"action": "add",
"internalId": "0001481710",
"id": "13008684.2",
"state": "acknowledged",
"subStatus": "acknowledged",
"@type": "BTProductOrderItem",
"product": {
"productOffering": {
"id": "E0000703"
},
"id": "219fafc4-6d24-effc-e868-94d003713214",
"@type": "BTProductRefOrValue"
}
},
{
"action": "add",
"internalId": "0001481702",
"id": "13008684.3",
"state": "acknowledged",
"subStatus": "acknowledged",
"@type": "BTProductOrderItem",
"product": {
"productOffering": {
"id": "E0000153"
},
"id": "5456c872-25b6-4cad-5f7e-ea0c207a1a16",
"@type": "BTProductRefOrValue"
}
}
]
}
],
"relatedParty": [
{
"id": "CUG5009999999",
"role": "BtCug",
"@referredType": "Customer",
"@type": "BTRelatedParty"
}
],
"@type": "BTProductOrder"
}
},
"eventType": "ProductOrderCreateEvent",
"eventTime": "2024-03-25T12:49:05.037Z",
"eventId": "a3e7ca7d-73c8-c72e-3bbf-dd2f7788b829"
}
Provide
Access in Progress
{
"event": {
"productOrder": {
"errorMessage": [],
"externalId": "622FTTPNEWONTpreprod",
"id": "00228874",
"productOrderItem": [
{
"id": "100",
"internalId": "0004130371",
"action": "add",
"state": "inProgress",
"subStatus": "In Progress",
"product": {
"productOffering": {
"id": "E0000189"
},
"@type": "BTProductRefOrValue",
"customerFacingServiceId": {
"value": "BBONE0005347",
"previousValue": ""
},
"id": "3447fc9b-ba5b-3520-3751-cc4239a8b2c0",
"productCharacteristic": []
},
"@type": "BTProductOrderItem"
}
],
"relatedParty": [
{
"@referredType": "Customer",
"@type": "BTRelatedParty",
"role": "BtCug",
"id": "CUG5009999999"
}
],
"@type": "BTProductOrder"
}
},
"eventType": "ProductOrderStateChangeEvent",
"eventTime": "2023-02-13T09:21:07.976Z",
"eventId": "f9616bf1-4e23-9de3-fe62-1243aa92a92a"
}
IP Product Completed
{
"event": {
"productOrder": {
"errorMessage": [],
"externalId": "622FTTPNEWONTpreprod",
"id": "00228874",
"productOrderItem": [
{
"id": "100",
"internalId": "0004130371",
"action": "add",
"state": "inProgress",
"subStatus": "In Progress",
"product": {
"productOffering": {
"id": "E0000189"
},
"@type": "BTProductRefOrValue",
"customerFacingServiceId": {
"value": "BBONE0005347",
"previousValue": ""
},
"id": "3447fc9b-ba5b-3520-3751-cc4239a8b2c0",
"productCharacteristic": []
},
"@type": "BTProductOrderItem"
},
{
"id": "100.2",
"internalId": "0004130380",
"action": "add",
"state": "completed",
"subStatus": "Closed",
"product": {
"productOffering": {
"id": "E0000703"
},
"@type": "BTProductRefOrValue",
"customerFacingServiceId": {
"value": "BBONE0005347",
"previousValue": ""
},
"id": "9e4ba9d3-2bd9-6ae8-a327-211dd7f65323",
"productCharacteristic": []
},
"@type": "BTProductOrderItem"
}
],
"relatedParty": [
{
"@referredType": "Customer",
"@type": "BTRelatedParty",
"role": "BtCug",
"id": "CUG5009999999"
}
],
"@type": "BTProductOrder"
}
},
"eventType": "ProductOrderStateChangeEvent",
"eventTime": "2023-02-13T09:21:10.188Z",
"eventId": "4436987f-de1e-a99f-54fa-d9287e3b1525"
}
Access Order Pending with Supplier
{
"event": {
"productOrder": {
"externalId": "622FTTPNEWONTpreprod",
"id": "00228874",
"errorMessage": [
{
"subCode": "2002",
"message": "Warning : 2001 : The contact details supplied with your order do not match our database so the default contact details have been used .~ Warning : 2002 : Contact details provided has been added to the customer account.",
"productOrderItem": [
{
"itemId": "100"
}
]
},
{
"subCode": "2002",
"message": "Warning : 2001 : The contact details supplied with your order do not match our database so the default contact details have been used .~ Warning : 2002 : Contact details provided has been added to the customer account.",
"productOrderItem": [
{
"itemId": "100.1"
}
]
}
],
"productOrderItem": [
{
"id": "100",
"internalId": "0004130371",
"action": "add",
"state": "inProgress",
"subStatus": "inProgress",
"product": {
"productOffering": {
"id": "E0000189"
},
"@type": "BTProductRefOrValue",
"customerFacingServiceId": {
"value": "BBONE0005347",
"previousValue": ""
},
"id": "3447fc9b-ba5b-3520-3751-cc4239a8b2c0",
"productCharacteristic": []
},
"@type": "BTProductOrderItem"
},
{
"id": "100.1",
"internalId": "0004130376",
"action": "add",
"state": "inProgress",
"subStatus": "PendingWithBTWwBC",
"product": {
"productOffering": {
"id": "E0000027"
},
"@type": "BTProductRefOrValue",
"customerFacingServiceId": {
"value": "BBONE0005347",
"previousValue": ""
},
"id": "ff7aac03-be9f-e83d-b991-1c1207537662",
"productCharacteristic": []
},
"@type": "BTProductOrderItem"
},
{
"id": "100.2",
"internalId": "0004130380",
"action": "add",
"state": "completed",
"subStatus": "Closed",
"product": {
"productOffering": {
"id": "E0000703"
},
"@type": "BTProductRefOrValue",
"customerFacingServiceId": {
"value": "BBONE0005347",
"previousValue": ""
},
"id": "9e4ba9d3-2bd9-6ae8-a327-211dd7f65323",
"productCharacteristic": []
},
"@type": "BTProductOrderItem"
}
],
"relatedParty": [
{
"@referredType": "Customer",
"@type": "BTRelatedParty",
"role": "BtCug",
"id": "CUG5009999999"
}
],
"@type": "BTProductOrder"
}
},
"eventType": "ProductOrderStateChangeEvent",
"eventTime": "2023-02-13T09:21:12.896Z",
"eventId": "81bf7cbd-9bad-ab1f-49e3-03dd48d4ce4f"
}
Access Order Acknowledged by Supplier
{
"event": {
"productOrder": {
"externalId": "622FTTPNEWONTpreprod",
"id": "00228874",
"errorMessage": [
{
"subCode": "510",
"message": "Informational : 510 : Order Acknowledge",
"productOrderItem": [
{
"itemId": "100"
}
]
},
{
"subCode": "510",
"message": "Informational : 510 : Order Acknowledge",
"productOrderItem": [
{
"itemId": "100.1"
}
]
}
],
"productOrderItem": [
{
"id": "100",
"internalId": "0004130371",
"action": "add",
"state": "inProgress",
"subStatus": "AcceptedByBTWwBC",
"product": {
"productOffering": {
"id": "E0000189"
},
"@type": "BTProductRefOrValue",
"customerFacingServiceId": {
"value": "BBONE0005347",
"previousValue": ""
},
"id": "3447fc9b-ba5b-3520-3751-cc4239a8b2c0",
"productCharacteristic": []
},
"@type": "BTProductOrderItem"
},
{
"id": "100.1",
"internalId": "0004130376",
"action": "add",
"state": "inProgress",
"subStatus": "AcceptedByBTWwBC",
"product": {
"productOffering": {
"id": "E0000027"
},
"@type": "BTProductRefOrValue",
"customerFacingServiceId": {
"value": "BBONE0005347",
"previousValue": ""
},
"id": "ff7aac03-be9f-e83d-b991-1c1207537662",
"productCharacteristic": []
},
"@type": "BTProductOrderItem"
},
{
"id": "100.2",
"internalId": "0004130380",
"action": "add",
"state": "completed",
"subStatus": "Closed",
"product": {
"productOffering": {
"id": "E0000703"
},
"@type": "BTProductRefOrValue",
"customerFacingServiceId": {
"value": "BBONE0005347",
"previousValue": ""
},
"id": "9e4ba9d3-2bd9-6ae8-a327-211dd7f65323",
"productCharacteristic": []
},
"@type": "BTProductOrderItem"
}
],
"relatedParty": [
{
"@referredType": "Customer",
"@type": "BTRelatedParty",
"role": "BtCug",
"id": "CUG5009999999"
}
],
"@type": "BTProductOrder"
}
},
"eventType": "ProductOrderStateChangeEvent",
"eventTime": "2023-02-13T09:53:19.019Z",
"eventId": "d4c0a7d5-7844-5f46-b1b2-12422925de28"
}
Modem Order in Progress
{
"event": {
"productOrder": {
"externalId": "622FTTPNEWONTpreprod",
"id": "00228874",
"errorMessage": [
{
"subCode": "510",
"message": "Informational : 510 : Order Acknowledge",
"productOrderItem": [
{
"itemId": "100"
}
]
},
{
"subCode": "510",
"message": "Informational : 510 : Order Acknowledge",
"productOrderItem": [
{
"itemId": "100.1"
}
]
}
],
"productOrderItem": [
{
"id": "100",
"internalId": "0004130371",
"action": "add",
"state": "inProgress",
"subStatus": "AcceptedByBTWwBC",
"product": {
"productOffering": {
"id": "E0000189"
},
"@type": "BTProductRefOrValue",
"customerFacingServiceId": {
"value": "BBONE0005347",
"previousValue": ""
},
"id": "3447fc9b-ba5b-3520-3751-cc4239a8b2c0",
"productCharacteristic": []
},
"@type": "BTProductOrderItem"
},
{
"id": "100.1",
"internalId": "0004130376",
"action": "add",
"state": "inProgress",
"subStatus": "AcceptedByBTWwBC",
"product": {
"productOffering": {
"id": "E0000027"
},
"@type": "BTProductRefOrValue",
"customerFacingServiceId": {
"value": "BBONE0005347",
"previousValue": ""
},
"id": "ff7aac03-be9f-e83d-b991-1c1207537662",
"productCharacteristic": []
},
"@type": "BTProductOrderItem"
},
{
"id": "100.2",
"internalId": "0004130380",
"action": "add",
"state": "completed",
"subStatus": "Closed",
"product": {
"productOffering": {
"id": "E0000703"
},
"@type": "BTProductRefOrValue",
"customerFacingServiceId": {
"value": "BBONE0005347",
"previousValue": ""
},
"id": "9e4ba9d3-2bd9-6ae8-a327-211dd7f65323",
"productCharacteristic": []
},
"@type": "BTProductOrderItem"
},
{
"id": "100.4",
"internalId": "0004130382",
"action": "add",
"state": "inProgress",
"subStatus": "Acknowledged",
"product": {
"productOffering": {
"id": "E0001139"
},
"@type": "BTProductRefOrValue",
"customerFacingServiceId": {
"value": "BBONE0005347",
"previousValue": ""
},
"id": "93cbbd63-2d08-8df1-3247-7ad1c77ecfa4",
"productCharacteristic": []
},
"@type": "BTProductOrderItem"
}
],
"relatedParty": [
{
"@referredType": "Customer",
"@type": "BTRelatedParty",
"role": "BtCug",
"id": "CUG5009999999"
}
],
"@type": "BTProductOrder"
}
},
"eventType": "ProductOrderStateChangeEvent",
"eventTime": "2023-02-13T09:56:49.841Z",
"eventId": "b337eafc-0f9d-385f-e63b-2e93afac0679"
}
Modem Order Complete and Shipped
{
"event": {
"productOrder": {
"externalId": "622FTTPNEWONTpreprod",
"id": "00228874",
"errorMessage": [
{
"subCode": "510",
"message": "Informational : 510 : Order Acknowledge",
"productOrderItem": [
{
"itemId": "100"
}
]
},
{
"subCode": "510",
"message": "Informational : 510 : Order Acknowledge",
"productOrderItem": [
{
"itemId": "100.1"
}
]
}
],
"productOrderItem": [
{
"id": "100",
"internalId": "0004130371",
"action": "add",
"state": "inProgress",
"subStatus": "AcceptedByBTWwBC",
"product": {
"productOffering": {
"id": "E0000189"
},
"@type": "BTProductRefOrValue",
"customerFacingServiceId": {
"value": "BBONE0005347",
"previousValue": ""
},
"id": "3447fc9b-ba5b-3520-3751-cc4239a8b2c0",
"productCharacteristic": []
},
"@type": "BTProductOrderItem"
},
{
"id": "100.1",
"internalId": "0004130376",
"action": "add",
"state": "inProgress",
"subStatus": "AcceptedByBTWwBC",
"product": {
"productOffering": {
"id": "E0000027"
},
"@type": "BTProductRefOrValue",
"customerFacingServiceId": {
"value": "BBONE0005347",
"previousValue": ""
},
"id": "ff7aac03-be9f-e83d-b991-1c1207537662",
"productCharacteristic": []
},
"@type": "BTProductOrderItem"
},
{
"id": "100.2",
"internalId": "0004130380",
"action": "add",
"state": "completed",
"subStatus": "Closed",
"product": {
"productOffering": {
"id": "E0000703"
},
"@type": "BTProductRefOrValue",
"customerFacingServiceId": {
"value": "BBONE0005347",
"previousValue": ""
},
"id": "9e4ba9d3-2bd9-6ae8-a327-211dd7f65323",
"productCharacteristic": []
},
"@type": "BTProductOrderItem"
},
{
"id": "100.4",
"internalId": "0004130382",
"action": "add",
"state": "completed",
"subStatus": "Shipped",
"product": {
"productOffering": {
"id": "E0001139"
},
"@type": "BTProductRefOrValue",
"customerFacingServiceId": {
"value": "BBONE0005347",
"previousValue": ""
},
"id": "93cbbd63-2d08-8df1-3247-7ad1c77ecfa4",
"productCharacteristic": []
},
"@type": "BTProductOrderItem"
}
],
"relatedParty": [
{
"@referredType": "Customer",
"@type": "BTRelatedParty",
"role": "BtCug",
"id": "CUG5009999999"
}
],
"@type": "BTProductOrder"
}
},
"eventType": "ProductOrderStateChangeEvent",
"eventTime": "2023-02-13T10:17:20.687Z",
"eventId": "51961078-d3fb-7928-02b7-fbd280429112"
}
Access Order Committed by Supplier
{
"event": {
"productOrder": {
"externalId": "622FTTPNEWONTpreprod",
"id": "00228874",
"errorMessage": [
{
"subCode": "520",
"message": "Informational : 520 : Order Committed",
"productOrderItem": [
{
"itemId": "100"
}
]
},
{
"subCode": "520",
"message": "Informational : 520 : Order Committed",
"productOrderItem": [
{
"itemId": "100.1"
}
]
}
],
"productOrderItem": [
{
"id": "100",
"internalId": "0004130371",
"action": "add",
"state": "inProgress",
"subStatus": "CommittedByBTWwBC",
"product": {
"productOffering": {
"id": "E0000189"
},
"@type": "BTProductRefOrValue",
"customerFacingServiceId": {
"value": "BBONE0005347",
"previousValue": ""
},
"id": "3447fc9b-ba5b-3520-3751-cc4239a8b2c0",
"productCharacteristic": [
{
"name": "ATT_RT_ONTReferenceNumber",
"value": "SFB0228874-1",
"@type": "BTCharacteristic"
}
]
},
"@type": "BTProductOrderItem",
"expectedCompletionDate": "2023-02-23T23:59:59.000Z"
},
{
"id": "100.3",
"internalId": "0004130372",
"action": "add",
"state": "inProgress",
"subStatus": "In Progress",
"product": {
"productOffering": {
"id": "E0000152"
},
"@type": "BTProductRefOrValue",
"customerFacingServiceId": {
"value": "BBONE0005347",
"previousValue": ""
},
"id": "9bb0af9f-9234-2b06-6b72-fc0c2d64686e",
"productCharacteristic": []
},
"@type": "BTProductOrderItem",
"expectedCompletionDate": "2023-02-23T23:59:59.000Z"
},
{
"id": "100.1",
"internalId": "0004130376",
"action": "add",
"state": "inProgress",
"subStatus": "CommittedByBTWwBC",
"product": {
"productOffering": {
"id": "E0000027"
},
"@type": "BTProductRefOrValue",
"customerFacingServiceId": {
"value": "BBONE0005347",
"previousValue": ""
},
"id": "ff7aac03-be9f-e83d-b991-1c1207537662",
"productCharacteristic": []
},
"@type": "BTProductOrderItem",
"expectedCompletionDate": "2023-02-23T23:59:59.000Z"
},
{
"id": "100.2",
"internalId": "0004130380",
"action": "add",
"state": "completed",
"subStatus": "Closed",
"product": {
"productOffering": {
"id": "E0000703"
},
"@type": "BTProductRefOrValue",
"customerFacingServiceId": {
"value": "BBONE0005347",
"previousValue": ""
},
"id": "9e4ba9d3-2bd9-6ae8-a327-211dd7f65323",
"productCharacteristic": []
},
"@type": "BTProductOrderItem"
},
{
"id": "100.4",
"internalId": "0004130382",
"action": "add",
"state": "completed",
"subStatus": "Shipped",
"product": {
"productOffering": {
"id": "E0001139"
},
"@type": "BTProductRefOrValue",
"customerFacingServiceId": {
"value": "BBONE0005347",
"previousValue": ""
},
"id": "93cbbd63-2d08-8df1-3247-7ad1c77ecfa4",
"productCharacteristic": []
},
"@type": "BTProductOrderItem"
}
],
"relatedParty": [
{
"@referredType": "Customer",
"@type": "BTRelatedParty",
"role": "BtCug",
"id": "CUG5009999999"
}
],
"@type": "BTProductOrder"
}
},
"eventType": "ProductOrderStateChangeEvent",
"eventTime": "2023-02-13T10:43:39.496Z",
"eventId": "0ee5722b-3bff-99eb-e74f-5309a8b179c0"
}
Access Order Completed by Supplier
{
"event": {
"productOrder": {
"externalId": "622FTTPNEWONTpreprod",
"id": "00228874",
"errorMessage": [
{
"subCode": "530",
"message": "Informational : 530 : Order Complete",
"productOrderItem": [
{
"itemId": "100"
}
]
},
{
"subCode": "530",
"message": "Informational : 530 : Order Complete",
"productOrderItem": [
{
"itemId": "100.1"
}
]
}
],
"productOrderItem": [
{
"id": "100",
"internalId": "0004130371",
"action": "add",
"state": "inProgress",
"subStatus": "CompletedBTWwBCService",
"product": {
"productOffering": {
"id": "E0000189"
},
"@type": "BTProductRefOrValue",
"customerFacingServiceId": {
"value": "BBONE0005347",
"previousValue": ""
},
"id": "3447fc9b-ba5b-3520-3751-cc4239a8b2c0",
"productCharacteristic": [
{
"name": "ATT_RT_ONTReferenceNumber",
"value": "SFB0228874-1",
"@type": "BTCharacteristic"
}
]
},
"@type": "BTProductOrderItem",
"expectedCompletionDate": "2023-02-23T23:59:59.000Z"
},
{
"id": "100.3",
"internalId": "0004130372",
"action": "add",
"state": "inProgress",
"subStatus": "In Progress",
"product": {
"productOffering": {
"id": "E0000152"
},
"@type": "BTProductRefOrValue",
"customerFacingServiceId": {
"value": "BBONE0005347",
"previousValue": ""
},
"id": "9bb0af9f-9234-2b06-6b72-fc0c2d64686e",
"productCharacteristic": []
},
"@type": "BTProductOrderItem",
"expectedCompletionDate": "2023-02-23T23:59:59.000Z"
},
{
"id": "100.1",
"internalId": "0004130376",
"action": "add",
"state": "inProgress",
"subStatus": "CompletedBTWwBCService",
"product": {
"productOffering": {
"id": "E0000027"
},
"@type": "BTProductRefOrValue",
"customerFacingServiceId": {
"value": "BBONE0005347",
"previousValue": ""
},
"id": "ff7aac03-be9f-e83d-b991-1c1207537662",
"productCharacteristic": []
},
"@type": "BTProductOrderItem",
"expectedCompletionDate": "2023-02-23T23:59:59.000Z"
},
{
"id": "100.2",
"internalId": "0004130380",
"action": "add",
"state": "completed",
"subStatus": "Closed",
"product": {
"productOffering": {
"id": "E0000703"
},
"@type": "BTProductRefOrValue",
"customerFacingServiceId": {
"value": "BBONE0005347",
"previousValue": ""
},
"id": "9e4ba9d3-2bd9-6ae8-a327-211dd7f65323",
"productCharacteristic": []
},
"@type": "BTProductOrderItem"
},
{
"id": "100.4",
"internalId": "0004130382",
"action": "add",
"state": "completed",
"subStatus": "Shipped",
"product": {
"productOffering": {
"id": "E0001139"
},
"@type": "BTProductRefOrValue",
"customerFacingServiceId": {
"value": "BBONE0005347",
"previousValue": ""
},
"id": "93cbbd63-2d08-8df1-3247-7ad1c77ecfa4",
"productCharacteristic": []
},
"@type": "BTProductOrderItem"
}
],
"relatedParty": [
{
"@referredType": "Customer",
"@type": "BTRelatedParty",
"role": "BtCug",
"id": "CUG5009999999"
}
],
"@type": "BTProductOrder"
}
},
"eventType": "ProductOrderStateChangeEvent",
"eventTime": "2023-02-23T10:44:56.791Z",
"eventId": "28916d57-c84e-d159-7a39-501365e45f96"
}
Access Order Completed
{
"event": {
"productOrder": {
"externalId": "622FTTPNEWONTpreprod",
"id": "00228874",
"errorMessage": [
{
"subCode": "530",
"message": "Informational : 530 : Order Complete",
"productOrderItem": [
{
"itemId": "100"
}
]
},
{
"subCode": "530",
"message": "Informational : 530 : Order Complete",
"productOrderItem": [
{
"itemId": "100.1"
}
]
}
],
"productOrderItem": [
{
"id": "100",
"internalId": "0004130371",
"action": "add",
"state": "completed",
"subStatus": "CompletedBTWwBCService",
"product": {
"productOffering": {
"id": "E0000189"
},
"@type": "BTProductRefOrValue",
"customerFacingServiceId": {
"value": "BBONE0005347",
"previousValue": ""
},
"id": "3447fc9b-ba5b-3520-3751-cc4239a8b2c0",
"productCharacteristic": [
{
"name": "ATT_RT_ONTPortNumber",
"value": "1",
"@type": "BTCharacteristic"
},
{
"name": "ATT_RT_ONTReferenceNumber",
"value": "ONT0073999999",
"@type": "BTCharacteristic"
}
]
},
"@type": "BTProductOrderItem",
"expectedCompletionDate": "2023-02-23T23:59:59.000Z"
},
{
"id": "100.3",
"internalId": "0004130372",
"action": "add",
"state": "completed",
"subStatus": "NoFulfillment",
"product": {
"productOffering": {
"id": "E0000152"
},
"@type": "BTProductRefOrValue",
"customerFacingServiceId": {
"value": "BBONE0005347",
"previousValue": ""
},
"id": "9bb0af9f-9234-2b06-6b72-fc0c2d64686e",
"productCharacteristic": []
},
"@type": "BTProductOrderItem",
"expectedCompletionDate": "2023-02-23T23:59:59.000Z"
},
{
"id": "100.1",
"internalId": "0004130376",
"action": "add",
"state": "completed",
"subStatus": "CompletedBTWwBCService",
"product": {
"productOffering": {
"id": "E0000027"
},
"@type": "BTProductRefOrValue",
"customerFacingServiceId": {
"value": "BBONE0005347",
"previousValue": ""
},
"id": "ff7aac03-be9f-e83d-b991-1c1207537662",
"productCharacteristic": []
},
"@type": "BTProductOrderItem",
"expectedCompletionDate": "2023-02-23T23:59:59.000Z"
},
{
"id": "100.2",
"internalId": "0004130380",
"action": "add",
"state": "completed",
"subStatus": "Closed",
"product": {
"productOffering": {
"id": "E0000703"
},
"@type": "BTProductRefOrValue",
"customerFacingServiceId": {
"value": "BBONE0005347",
"previousValue": ""
},
"id": "9e4ba9d3-2bd9-6ae8-a327-211dd7f65323",
"productCharacteristic": []
},
"@type": "BTProductOrderItem"
},
{
"id": "100.4",
"internalId": "0004130382",
"action": "add",
"state": "completed",
"subStatus": "Shipped",
"product": {
"productOffering": {
"id": "E0001139"
},
"@type": "BTProductRefOrValue",
"customerFacingServiceId": {
"value": "BBONE0005347",
"previousValue": ""
},
"id": "93cbbd63-2d08-8df1-3247-7ad1c77ecfa4",
"productCharacteristic": []
},
"@type": "BTProductOrderItem"
}
],
"relatedParty": [
{
"@referredType": "Customer",
"@type": "BTRelatedParty",
"role": "BtCug",
"id": "CUG5009999999"
}
],
"@type": "BTProductOrder"
}
},
"eventType": "ProductOrderStateChangeEvent",
"eventTime": "2023-02-23T10:47:38.665Z",
"eventId": "5802f2c6-8397-be36-48ed-706af4201fb4"
}
Other Provide KSUs
Static IP Addresses Allocated
{
"event": {
"productOrder": {
"errorMessage": [],
"externalId": "13008704",
"id": "00125512",
"productOrderItem": [
{
"id": "13008704",
"internalId": "0001482758",
"action": "add",
"state": "inProgress",
"subStatus": "In Progress",
"product": {
"productOffering": {
"id": "E0000021"
},
"@type": "BTProductRefOrValue",
"customerFacingServiceId": {
"value": "BBONE10099999",
"previousValue": ""
},
"id": "f0fb627e-89b2-0995-b34f-80e5085bd3d3",
"productCharacteristic": []
},
"@type": "BTProductOrderItem",
"appointment": {
"id": "130011712",
"BESAppointmentId": "CCE2FF4FR",
"appointmentStatus": null,
"appointmentStart": "2024-04-29T09:00:00+01:00",
"appointmentFinish": "2024-04-29T09:00:00+01:00"
}
},
{
"id": "13008704.2",
"internalId": "0001482767",
"action": "add",
"state": "completed",
"subStatus": "Closed",
"product": {
"productOffering": {
"id": "E0000701"
},
"@type": "BTProductRefOrValue",
"customerFacingServiceId": {
"value": "BBONE10099999",
"previousValue": ""
},
"id": "5e46e7f5-d362-9d46-9f31-d8e9bf8cb0cb",
"productCharacteristic": [
{
"name": "ATT_RT_EndIPAddress",
"value": "81.xxx.xxx.xx",
"@type": "BTCharacteristic"
},
{
"name": "ATT_RT_StartIPAddress",
"value": "81.xxx.xxx.xx",
"@type": "BTCharacteristic"
}
]
},
"@type": "BTProductOrderItem"
}
],
"relatedParty": [
{
"@referredType": "Customer",
"@type": "BTRelatedParty",
"role": "BtCug",
"id": "CUG5009999999"
}
],
"@type": "BTProductOrder"
}
},
"eventType": "ProductOrderStateChangeEvent",
"eventTime": "2024-03-25T14:39:34.264Z",
"eventId": "854a1b46-ea55-85d9-7a9d-c089d97c9a52"
}
Ā Appointment Date Changed By Openreach
{
"event": {
"productOrder": {
"@type": "BTProductOrder",
"errorMessage": [
{
"message": "Informational : 520 : Your order will be delivered as soon as possible. .~ Warning : 521 : The appointment date has been changed by the supplier",
"productOrderItem": [
{
"itemId": "13008704"
}
],
"subCode": "521"
},
{
"message": "Informational : 520 : Your order will be delivered as soon as possible. .~ Warning : 521 : The appointment date has been changed by the supplier",
"productOrderItem": [
{
"itemId": "13008704.1"
}
],
"subCode": "521"
}
],
"externalId": "13008704",
"id": "00125512",
"productOrderItem": [
{
"@type": "BTProductOrderItem",
"action": "add",
"appointment": {
"appointmentFinish": "2024-04-29T13:00:00+01:00",
"appointmentStart": "2024-04-29T08:00:00+01:00",
"appointmentStatus": "SupplierChanged",
"BESAppointmentId": "CCE6588FR",
"id": "130011712"
},
"expectedCompletionDate": "2024-04-29T23:59:59+01:00",
"id": "13008704",
"internalId": "0001482758",
"product": {
"@type": "BTProductRefOrValue",
"customerFacingServiceId": {
"previousValue": "",
"value": "BBONE10099999"
},
"id": "f0fb627e-89b2-0995-b34f-80e5085bd3d3",
"productCharacteristic": [
{
"@type": "BTCharacteristic",
"name": "ATT_RT_ONTPortNumber",
"value": "1"
}
],
"productOffering": {
"id": "E0000021"
}
},
"state": "inProgress",
"subStatus": "CommittedByBTWwBC"
},
{
"@type": "BTProductOrderItem",
"action": "add",
"expectedCompletionDate": "2024-04-29T23:59:59+01:00",
"id": "13008704.3",
"internalId": "0001482759",
"product": {
"@type": "BTProductRefOrValue",
"customerFacingServiceId": {
"previousValue": "",
"value": "BBONE10099999"
},
"id": "c4ac1a09-3ef4-624b-11e8-e4a59ea75c48",
"productCharacteristic": [
],
"productOffering": {
"id": "E0000153"
}
},
"state": "inProgress",
"subStatus": "In Progress"
},
{
"@type": "BTProductOrderItem",
"action": "add",
"expectedCompletionDate": "2024-04-29T23:59:59+01:00",
"id": "13008704.1",
"internalId": "0001482763",
"product": {
"@type": "BTProductRefOrValue",
"customerFacingServiceId": {
"previousValue": "",
"value": "BBONE10099999"
},
"id": "3fc5808d-4b97-9b35-d154-619cd22293a5",
"productCharacteristic": [
],
"productOffering": {
"id": "E0000028"
}
},
"state": "inProgress",
"subStatus": "CommittedByBTWwBC"
},
{
"@type": "BTProductOrderItem",
"action": "add",
"id": "13008704.2",
"internalId": "0001482767",
"product": {
"@type": "BTProductRefOrValue",
"customerFacingServiceId": {
"previousValue": "",
"value": "BBONE10099999"
},
"id": "5e46e7f5-d362-9d46-9f31-d8e9bf8cb0cb",
"productCharacteristic": [
{
"@type": "BTCharacteristic",
"name": "ATT_RT_EndIPAddress",
"value": "81.xxx.xxx.16"
},
{
"@type": "BTCharacteristic",
"name": "ATT_RT_StartIPAddress",
"value": "81.xxx.xxx.16"
}
],
"productOffering": {
"id": "E0000701"
}
},
"state": "completed",
"subStatus": "Closed"
}
],
"relatedParty": [
{
"@referredType": "Customer",
"@type": "BTRelatedParty",
"id": "CUG5099999999",
"role": "BtCug"
}
]
}
},
"eventId": "9e44af13-24d9-9f23-8054-b0cf4f2673fb",
"eventTime": "2024-03-25T15:00:27.891Z",
"eventType": "ProductOrderStateChangeEvent"
}
External Visit for Two Stage Install Complete
{
"event": {
"productOrder": {
"externalId": "13007213",
"id": "00111377",
"errorMessage": [
{
"subCode": "9569",
"message": "Informational : 9569 : Notification only. External visit has been completed. The order is progressing as normal.",
"productOrderItem": {
"itemId": "13007213"
}
},
{
"subCode": "9569",
"message": "Informational : 9569 : Notification only. External visit has been completed. The order is progressing as normal.",
"productOrderItem": {
"itemId": "13007213.1"
}
}
],
"productOrderItem": [
{
"id": "13007213",
"internalId": "0001335787",
"action": "add",
"state": "inProgress",
"subStatus": "AcceptedByBTWwBC",
"product": {
"productOffering": {
"id": "E0000189"
},
"@type": "BTProductRefOrValue",
"customerFacingServiceId": {
"value": "BBONE19999999",
"previousValue": ""
},
"id": "1935450e-e21c-16a8-55c0-80b084b8bb64"
},
"@type": "BTProductOrderItem",
"appointment": {
"id": "13009886",
"BESAppointmentId": "CBA2EAAFR",
"appointmentStatus": "Booked",
"appointmentStart": "2024-03-11T08:00:00.000Z",
"appointmentFinish": "2024-03-11T08:00:00.000Z"
}
},
{
"id": "13007213.2",
"internalId": "0001335796",
"action": "add",
"state": "completed",
"subStatus": "Closed",
"product": {
"productOffering": {
"id": "E0000703"
},
"@type": "BTProductRefOrValue",
"customerFacingServiceId": {
"value": "BBONE19999999",
"previousValue": ""
},
"id": "8aa018f8-a72f-f584-aca5-cdabc4580a32"
},
"@type": "BTProductOrderItem"
},
{
"id": "13007213.1",
"internalId": "0001335792",
"action": "add",
"state": "inProgress",
"subStatus": "AcceptedByBTWwBC",
"product": {
"productOffering": {
"id": "E0000028"
},
"@type": "BTProductRefOrValue",
"customerFacingServiceId": {
"value": "BBONE19999999",
"previousValue": ""
},
"id": "95a03c40-d0e4-61b6-8846-35cb045d29a5"
},
"@type": "BTProductOrderItem"
}
],
"relatedParty": {
"@referredType": "Customer",
"@type": "BTRelatedParty",
"role": "BtCug",
"id": "CUG5099999999"
},
"@type": "BTProductOrder"
}
},
"eventType": "ProductOrderStateChangeEvent",
"eventTime": "2024-02-27T16:42:48.401Z",
"eventId": "df620aaa-1fb7-1816-a5e8-efde08a2f104"
}
Delay Due to Network Issues
{
"event": {
"productOrder": {
"externalId": "13006265",
"id": "00102884",
"errorMessage": [
{
"subCode": "101105",
"message": "Informational : 101105 : The Order Target Date has been amended to 29-02-2024. Subsequent messages will provide new appointment details or ask you to re-appoint the order. This is due to a delay, usually provision of ducts.",
"productOrderItem": {
"itemId": "13006265"
}
},
{
"subCode": "101105",
"message": "Informational : 101105 : The Order Target Date has been amended to 29-02-2024. Subsequent messages will provide new appointment details or ask you to re-appoint the order. This is due to a delay, usually provision of ducts.",
"productOrderItem": {
"itemId": "13006265.1"
}
}
],
"productOrderItem": [
{
"id": "13006265",
"internalId": "0001244308",
"action": "add",
"state": "inProgress",
"subStatus": "DelayedBySupplier",
"product": {
"productOffering": {
"id": "E0000021"
},
"@type": "BTProductRefOrValue",
"customerFacingServiceId": {
"value": "BBONE19999999",
"previousValue": ""
},
"id": "7a6685c5-0edc-926d-a7b2-a8fe8f39e06e",
"productCharacteristic": {
"name": "ATT_RT_ONTPortNumber",
"value": "1",
"@type": "BTCharacteristic"
}
},
"@type": "BTProductOrderItem",
"expectedCompletionDate": "2024-02-27T23:59:59.000Z",
"appointment": {
"id": "13008369",
"BESAppointmentId": "CA6464CFR",
"appointmentStatus": "Confirmed",
"appointmentStart": "2024-02-27T08:00:00.000Z",
"appointmentFinish": "2024-02-27T13:00:00.000Z"
}
},
{
"id": "13006265.3",
"internalId": "0001244309",
"action": "add",
"state": "inProgress",
"subStatus": "In Progress",
"product": {
"productOffering": {
"id": "E0000153"
},
"@type": "BTProductRefOrValue",
"customerFacingServiceId": {
"value": "BBONE19999999",
"previousValue": ""
},
"id": "4730a180-45ea-0f04-297b-aa35dd3ccd41"
},
"@type": "BTProductOrderItem",
"expectedCompletionDate": "2024-02-27T23:59:59.000Z"
},
{
"id": "13006265.1",
"internalId": "0001244313",
"action": "add",
"state": "inProgress",
"subStatus": "DelayedBySupplier",
"product": {
"productOffering": {
"id": "E0000028"
},
"@type": "BTProductRefOrValue",
"customerFacingServiceId": {
"value": "BBONE19999999",
"previousValue": ""
},
"id": "664fa6c4-41b3-6ae0-722f-df561692b48f"
},
"@type": "BTProductOrderItem",
"expectedCompletionDate": "2024-02-27T23:59:59.000Z"
},
{
"id": "13006265.2",
"internalId": "0001244317",
"action": "add",
"state": "completed",
"subStatus": "Closed",
"product": {
"productOffering": {
"id": "E0000703"
},
"@type": "BTProductRefOrValue",
"customerFacingServiceId": {
"value": "BBONE19999999",
"previousValue": ""
},
"id": "66e16893-5c3c-7856-33f1-878d5d29377d"
},
"@type": "BTProductOrderItem"
}
],
"relatedParty": {
"@referredType": "Customer",
"@type": "BTRelatedParty",
"role": "BtCug",
"id": "CUG5099999999"
},
"@type": "BTProductOrder"
}
},
"eventType": "ProductOrderStateChangeEvent",
"eventTime": "2024-02-28T04:30:36.174Z",
"eventId": "ff0d4e6e-2036-6a6a-3797-a03758fedc7b"
}
Customer Missed Appointment
{
"event": {
"productOrder": {
"externalId": "13006429",
"id": "00104089",
"errorMessage": [
{
"subCode": "101158",
"message": null,
"productOrderItem": {
"itemId": "13006429"
}
},
{
"subCode": "101158",
"message": "Informational : 101158 : End Customer missed appointment. Please reappoint .~ Informational : 101147 : Engineer unable to access. No response",
"productOrderItem": {
"itemId": "13006429.1"
}
}
],
"productOrderItem": [
{
"id": "13006429.2",
"internalId": "0001340432",
"action": "add",
"state": "completed",
"subStatus": "Closed",
"product": {
"productOffering": {
"id": "E0000703"
},
"@type": "BTProductRefOrValue",
"customerFacingServiceId": {
"value": "BBONE19999999",
"previousValue": ""
},
"id": "eda720a9-c86a-1c75-3e30-e0d9fbe0c6ec"
},
"@type": "BTProductOrderItem"
},
{
"id": "13006429.3",
"internalId": "0001340423",
"action": "add",
"state": "inProgress",
"subStatus": "Amend Request",
"product": {
"productOffering": {
"id": "E0000153"
},
"@type": "BTProductRefOrValue",
"customerFacingServiceId": {
"value": "BBONE19999999",
"previousValue": ""
},
"id": "d04e5929-70a3-cb18-5ce5-b2335db2ea82"
},
"@type": "BTProductOrderItem"
},
{
"id": "13006429",
"internalId": "0001340425",
"action": "add",
"state": "inProgress",
"subStatus": "In Progress",
"product": {
"productOffering": {
"id": "E0000432"
},
"@type": "BTProductRefOrValue",
"customerFacingServiceId": {
"value": "BBONE19999999",
"previousValue": ""
},
"id": "77cca3e9-4169-0160-6061-82b2e653e930"
},
"@type": "BTProductOrderItem",
"appointment": {
"id": "0WO3z000002cJyBGAU",
"BESAppointmentId": "CBD71D8FR",
"appointmentStatus": "Confirmed",
"appointmentStart": "2024-03-07T08:00:00.000Z",
"appointmentFinish": "2024-03-07T13:00:00.000Z"
}
},
{
"id": "13006429.1",
"internalId": "0001340428",
"action": "add",
"state": "inProgress",
"subStatus": "FlaggedForAttention",
"product": {
"productOffering": {
"id": "E0000154"
},
"@type": "BTProductRefOrValue",
"customerFacingServiceId": {
"value": "BBONE19999999",
"previousValue": ""
},
"id": "ff8998cd-0877-b814-a9b1-a0efc05aa2a3"
},
"@type": "BTProductOrderItem"
}
],
"relatedParty": {
"@referredType": "Customer",
"@type": "BTRelatedParty",
"role": "BtCug",
"id": "CUG5099999999"
},
"@type": "BTProductOrder"
}
},
"eventType": "ProductOrderStateChangeEvent",
"eventTime": "2024-02-28T09:39:51.663Z",
"eventId": "6f3faed8-8fa5-987e-9176-e561846f7472"
}
Visit Failed Unable to Access Unoccupied Premises
{
"event": {
"productOrder": {
"externalId": "13006054",
"id": "00099976",
"errorMessage": [
{
"subCode": "101143",
"message": "Informational : 101143 : Engineer unable to access unoccupied site .~ Informational : 101158 : End Customer missed appointment. Please reappoint",
"productOrderItem": {
"itemId": "13006054"
}
},
{
"subCode": "101143",
"message": "Informational : 101143 : Engineer unable to access unoccupied site .~ Informational : 101158 : End Customer missed appointment. Please reappoint",
"productOrderItem": {
"itemId": "13006054.1"
}
}
],
"productOrderItem": [
{
"id": "13006054",
"internalId": "0001213317",
"action": "add",
"state": "inProgress",
"subStatus": "FlaggedForAttention",
"product": {
"productOffering": {
"id": "E0000430"
},
"@type": "BTProductRefOrValue",
"customerFacingServiceId": {
"value": "BBONE19999999",
"previousValue": ""
},
"id": "3cdc82ac-cfff-6703-5015-f6d144ed34ac"
},
"@type": "BTProductOrderItem",
"expectedCompletionDate": "2024-02-27T23:59:59.000Z",
"appointment": {
"id": "13008086",
"BESAppointmentId": "CB30B4EFR",
"appointmentStatus": "CustomerMissed",
"appointmentStart": "2024-02-27T08:00:00.000Z",
"appointmentFinish": "2024-02-27T13:00:00.000Z"
}
},
{
"id": "13006054.3",
"internalId": "0001213318",
"action": "add",
"state": "inProgress",
"subStatus": "In Progress",
"product": {
"productOffering": {
"id": "E0000153"
},
"@type": "BTProductRefOrValue",
"customerFacingServiceId": {
"value": "BBONE19999999",
"previousValue": ""
},
"id": "09b5662f-06b3-832d-0e99-fa867b94a985",
"productCharacteristic": {
"name": "ATT_RT_numberOfAbortiveVisits",
"value": "1",
"@type": "BTCharacteristic"
}
},
"@type": "BTProductOrderItem",
"expectedCompletionDate": "2024-02-27T23:59:59.000Z"
},
{
"id": "13006054.1",
"internalId": "0001213322",
"action": "add",
"state": "inProgress",
"subStatus": "FlaggedForAttention",
"product": {
"productOffering": {
"id": "E0000154"
},
"@type": "BTProductRefOrValue",
"customerFacingServiceId": {
"value": "BBONE19999999",
"previousValue": ""
},
"id": "1445a52c-8582-4c4b-285f-9b936c8ab687"
},
"@type": "BTProductOrderItem",
"expectedCompletionDate": "2024-02-27T23:59:59.000Z"
},
{
"id": "13006054.2",
"internalId": "0001213326",
"action": "add",
"state": "completed",
"subStatus": "Closed",
"product": {
"productOffering": {
"id": "E0000703"
},
"@type": "BTProductRefOrValue",
"customerFacingServiceId": {
"value": "BBONE19999999",
"previousValue": ""
},
"id": "5a313f51-89f2-4bdc-25d4-7008f9bdb5d6"
},
"@type": "BTProductOrderItem"
}
],
"relatedParty": {
"@referredType": "Customer",
"@type": "BTRelatedParty",
"role": "BtCug",
"id": "CUG5099999999"
},
"@type": "BTProductOrder"
}
},
"eventType": "ProductOrderStateChangeEvent",
"eventTime": "2024-02-27T14:59:43.315Z",
"eventId": "adede58d-2e18-f6f6-d545-684340359c4c"
}
Further Work Required to Complete Installation
{
"event": {
"productOrder": {
"externalId": "13006265",
"id": "00102884",
"errorMessage": [
{
"subCode": "200035",
"message": "Informational : 101096 : Further Openreach work required. Await info .~ Informational : 200035 : This is a delay message. We are currently unable to complete all engineering activities required to fulfil this order. Further indoor and outdoor work is required. End User presence will be required.",
"productOrderItem": {
"itemId": "13006265"
}
},
{
"subCode": "200035",
"message": "Informational : 101096 : Further Openreach work required. Await info .~ Informational : 200035 : This is a delay message. We are currently unable to complete all engineering activities required to fulfil this order. Further indoor and outdoor work is required. End User presence will be required.",
"productOrderItem": {
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}
}
],
"productOrderItem": [
{
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"action": "add",
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"subStatus": "DelayedBySupplier",
"product": {
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},
"@type": "BTProductRefOrValue",
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},
"id": "7a6685c5-0edc-926d-a7b2-a8fe8f39e06e",
"productCharacteristic": {
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"value": "1",
"@type": "BTCharacteristic"
}
},
"@type": "BTProductOrderItem",
"expectedCompletionDate": "2024-02-27T23:59:59.000Z",
"appointment": {
"id": "13008369",
"BESAppointmentId": "CA6464CFR",
"appointmentStatus": "Confirmed",
"appointmentStart": "2024-02-27T08:00:00.000Z",
"appointmentFinish": "2024-02-27T13:00:00.000Z"
}
},
{
"id": "13006265.3",
"internalId": "0001244309",
"action": "add",
"state": "inProgress",
"subStatus": "In Progress",
"product": {
"productOffering": {
"id": "E0000153"
},
"@type": "BTProductRefOrValue",
"customerFacingServiceId": {
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},
"id": "4730a180-45ea-0f04-297b-aa35dd3ccd41"
},
"@type": "BTProductOrderItem",
"expectedCompletionDate": "2024-02-27T23:59:59.000Z"
},
{
"id": "13006265.1",
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"action": "add",
"state": "inProgress",
"subStatus": "DelayedBySupplier",
"product": {
"productOffering": {
"id": "E0000028"
},
"@type": "BTProductRefOrValue",
"customerFacingServiceId": {
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},
"id": "664fa6c4-41b3-6ae0-722f-df561692b48f"
},
"@type": "BTProductOrderItem",
"expectedCompletionDate": "2024-02-27T23:59:59.000Z"
},
{
"id": "13006265.2",
"internalId": "0001244317",
"action": "add",
"state": "completed",
"subStatus": "Closed",
"product": {
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},
"@type": "BTProductRefOrValue",
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},
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},
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],
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},
"eventType": "ProductOrderStateChangeEvent",
"eventTime": "2024-02-27T16:32:45.260Z",
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}
Removal of E Side Copper on Migration to FTTP
{
"event": {
"productOrder": {
"@type": "BTProductOrder",
"errorMessage": [
{
"message": "Informational : 101185 : Provision of the new service has completed.The copper line providing the losing service has been removed.",
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{
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}
],
"subCode": "101185"
},
{
"message": "Informational : 101185 : Provision of the new service has completed.The copper line providing the losing service has been removed.",
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],
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}
],
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{
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"productOffering": {
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},
"state": "inProgress",
"subStatus": "DisconnectEsideCopperByBTWwbc"
},
{
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},
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{
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"value": "1"
}
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}
},
"state": "inProgress",
"subStatus": "In Progress"
},
{
"@type": "BTProductOrderItem",
"action": "add",
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"internalId": "0001255128",
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},
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},
"state": "inProgress",
"subStatus": "DisconnectEsideCopperByBTWwbc"
},
{
"@type": "BTProductOrderItem",
"action": "add",
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"internalId": "0001255132",
"product": {
"@type": "BTProductRefOrValue",
"customerFacingServiceId": {
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},
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},
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],
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},
"eventId": "4b2eae8d-8e7f-7543-af74-bb47608cc3bd",
"eventTime": "2024-03-14T11:23:44.994Z",
"eventType": "ProductOrderStateChangeEvent"
}
Openreach KCI3 (order completion)Ā Not Yet Received
{
"event": {
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"id": "00103497",
"errorMessage": [
{
"subCode": "101019",
"message": "Informational : 101019 : KCI-3 (Order Completed) Delayed in Processing.",
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}
},
{
"subCode": "101019",
"message": "Informational : 101019 : KCI-3 (Order Completed) Delayed in Processing.",
"productOrderItem": {
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}
}
],
"productOrderItem": [
{
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"subStatus": "In Progress",
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},
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},
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},
"@type": "BTProductOrderItem",
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},
{
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"action": "add",
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"product": {
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"@type": "BTProductRefOrValue",
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},
"id": "85e35e23-6b87-7eec-7387-c140e40e4cd6"
},
"@type": "BTProductOrderItem",
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},
{
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"action": "add",
"state": "completed",
"subStatus": "Closed",
"product": {
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},
"@type": "BTProductRefOrValue",
"customerFacingServiceId": {
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"previousValue": ""
},
"id": "b16c5d2a-281b-3381-c7b7-efde3f63f517"
},
"@type": "BTProductOrderItem"
},
{
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"action": "add",
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"product": {
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"@type": "BTProductRefOrValue",
"customerFacingServiceId": {
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},
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},
"@type": "BTProductOrderItem",
"appointment": {
"id": "13008492",
"BESAppointmentId": "CA75AAAFR",
"appointmentStatus": "Confirmed",
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}
}
],
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"@type": "BTRelatedParty",
"role": "BtCug",
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},
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}
}
}
Cancellation
Cancel Product Order CreateĀ
{
"event": {
"cancelProductOrder": {
"@type": "BTCancelProductOrder",
"state": "inProgress",
"productOrder": {
"id": "00086096"
}
}
},
"eventType": "CancelProductOrderCreateEvent",
"eventTime": "2024-06-05T14:44:38.539Z",
"eventId": "720fdb33-6b2f-bfb1-523b-a2274b3c3a05"
}
Customer Cancellation Accepted
{
"event": {
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"externalId": "130011789",
"id": "00163909",
"productOrderItem": [
{
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"action": "add",
"state": "assessingCancellation",
"subStatus": "CancellationAccepted",
"product": {
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},
"@type": "BTProductRefOrValue",
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},
"id": "6fa2e703-b793-7b42-f7d4-c8844e5219c7",
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},
"@type": "BTProductOrderItem",
"expectedCompletionDate": "2024-06-17T23:59:59+01:00",
"appointment": {
"id": "0WOcg000000gkY5GAI",
"BESAppointmentId": "D0A4742FR",
"appointmentStatus": "Booked",
"appointmentStart": "2024-06-17T07:00:00+01:00",
"appointmentFinish": "2024-06-17T12:00:00+01:00"
}
},
{
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"action": "add",
"state": "assessingCancellation",
"subStatus": "Cancellation Request",
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"id": "E0000153"
},
"@type": "BTProductRefOrValue",
"customerFacingServiceId": {
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},
"id": "98532ed1-88de-ee90-a461-335c7d69b408",
"productCharacteristic": []
},
"@type": "BTProductOrderItem",
"expectedCompletionDate": "2024-06-17T23:59:59+01:00"
},
{
"id": "130011789.1",
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"action": "add",
"state": "assessingCancellation",
"subStatus": "CancellationAccepted",
"product": {
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"id": "E0000154"
},
"@type": "BTProductRefOrValue",
"customerFacingServiceId": {
"value": "BBONE10029999",
"previousValue": ""
},
"id": "844dad58-43ea-a332-90d8-555196bc2d5c",
"productCharacteristic": []
},
"@type": "BTProductOrderItem",
"expectedCompletionDate": "2024-06-17T23:59:59+01:00"
},
{
"id": "130011789.2",
"internalId": "0001915514",
"action": "add",
"state": "completed",
"subStatus": "Closed",
"product": {
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},
"@type": "BTProductRefOrValue",
"customerFacingServiceId": {
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},
"id": "004b2c95-2312-45eb-48d2-663d6f04e033",
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},
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}
],
"relatedParty": [
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"role": "BtCug",
"id": "CUG5002239999"
}
],
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}
},
"eventType": "ProductOrderStateChangeEvent",
"eventTime": "2024-06-05T14:45:12.509Z",
"eventId": "b680d04a-21bb-3096-b0d0-c04eefb889a2"
}
Order Being Cancelled for Customer
{
"event": {
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"externalId": "130011789",
"id": "00163909",
"errorMessage": [
{
"subCode": "151900",
"message": "Informational : 151900 : Unwilling to supply reason",
"productOrderItem": [
{
"itemId": "130011789"
}
]
},
{
"subCode": "151900",
"message": "Informational : 151900 : Unwilling to supply reason",
"productOrderItem": [
{
"itemId": "130011789.1"
}
]
}
],
"productOrderItem": [
{
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"internalId": "0001915505",
"action": "add",
"state": "assessingCancellation",
"subStatus": "CancelledBTWwBCService",
"product": {
"productOffering": {
"id": "E0000432"
},
"@type": "BTProductRefOrValue",
"customerFacingServiceId": {
"value": "BBONE10028999",
"previousValue": ""
},
"id": "6fa2e703-b793-7b42-f7d4-c8844e5219c7",
"productCharacteristic": []
},
"@type": "BTProductOrderItem",
"expectedCompletionDate": "2024-06-17T23:59:59+01:00",
"appointment": {
"id": "0WOcg000000gkY5GAI",
"BESAppointmentId": "D0A4742FR",
"appointmentStatus": "Cancelled",
"appointmentStart": "2024-06-17T07:00:00+01:00",
"appointmentFinish": "2024-06-17T12:00:00+01:00"
}
},
{
"id": "130011789.3",
"internalId": "0001915506",
"action": "add",
"state": "assessingCancellation",
"subStatus": "Cancellation Request",
"product": {
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"id": "E0000153"
},
"@type": "BTProductRefOrValue",
"customerFacingServiceId": {
"value": "BBONE10028999",
"previousValue": ""
},
"id": "98532ed1-88de-ee90-a461-335c7d69b408",
"productCharacteristic": []
},
"@type": "BTProductOrderItem",
"expectedCompletionDate": "2024-06-17T23:59:59+01:00"
},
{
"id": "130011789.1",
"internalId": "0001915510",
"action": "add",
"state": "cancelled",
"subStatus": "CancelledBTWwBCService",
"product": {
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"id": "E0000154"
},
"@type": "BTProductRefOrValue",
"customerFacingServiceId": {
"value": "BBONE10028999",
"previousValue": ""
},
"id": "844dad58-43ea-a332-90d8-555196bc2d5c",
"productCharacteristic": []
},
"@type": "BTProductOrderItem",
"expectedCompletionDate": "2024-06-17T23:59:59+01:00"
},
{
"id": "130011789.2",
"internalId": "0001915514",
"action": "add",
"state": "completed",
"subStatus": "Closed",
"product": {
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},
"@type": "BTProductRefOrValue",
"customerFacingServiceId": {
"value": "BBONE10028999",
"previousValue": ""
},
"id": "004b2c95-2312-45eb-48d2-663d6f04e033",
"productCharacteristic": []
},
"@type": "BTProductOrderItem"
}
],
"relatedParty": [
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"@type": "BTRelatedParty",
"role": "BtCug",
"id": "CUG5002237777"
}
],
"@type": "BTProductOrder"
}
},
"eventType": "ProductOrderStateChangeEvent",
"eventTime": "2024-06-05T15:17:17.872Z",
"eventId": "6c2259ca-e78a-4703-76aa-af52f45a4839"
}
Order Fully Cancelled for Customer
{
"event": {
"productOrder": {
"externalId": "130011789",
"id": "00163909",
"errorMessage": [
{
"subCode": "151900",
"message": "Informational : 151900 : Unwilling to supply reason",
"productOrderItem": [
{
"itemId": "130011789"
}
]
},
{
"subCode": "151900",
"message": "Informational : 151900 : Unwilling to supply reason",
"productOrderItem": [
{
"itemId": "130011789.1"
}
]
}
],
"productOrderItem": [
{
"id": "130011789",
"internalId": "0001915505",
"action": "add",
"state": "cancelled",
"subStatus": "CancelledBTWwBCService",
"product": {
"productOffering": {
"id": "E0000432"
},
"@type": "BTProductRefOrValue",
"customerFacingServiceId": {
"value": "BBONE10029999",
"previousValue": ""
},
"id": "6fa2e703-b793-7b42-f7d4-c8844e5219c7",
"productCharacteristic": []
},
"@type": "BTProductOrderItem",
"expectedCompletionDate": "2024-06-17T23:59:59+01:00",
"appointment": {
"id": "0WOcg000000gkY5GAI",
"BESAppointmentId": "D0A4742FR",
"appointmentStatus": "Cancelled",
"appointmentStart": "2024-06-17T07:00:00+01:00",
"appointmentFinish": "2024-06-17T12:00:00+01:00"
}
},
{
"id": "130011789.3",
"internalId": "0001915506",
"action": "add",
"state": "cancelled",
"subStatus": "CancelledBTWwBCService",
"product": {
"productOffering": {
"id": "E0000153"
},
"@type": "BTProductRefOrValue",
"customerFacingServiceId": {
"value": "BBONE10029999",
"previousValue": ""
},
"id": "98532ed1-88de-ee90-a461-335c7d69b408",
"productCharacteristic": []
},
"@type": "BTProductOrderItem",
"expectedCompletionDate": "2024-06-17T23:59:59+01:00"
},
{
"id": "130011789.1",
"internalId": "0001915510",
"action": "add",
"state": "cancelled",
"subStatus": "CancelledBTWwBCService",
"product": {
"productOffering": {
"id": "E0000154"
},
"@type": "BTProductRefOrValue",
"customerFacingServiceId": {
"value": "BBONE10029999",
"previousValue": ""
},
"id": "844dad58-43ea-a332-90d8-555196bc2d5c",
"productCharacteristic": []
},
"@type": "BTProductOrderItem",
"expectedCompletionDate": "2024-06-17T23:59:59+01:00"
},
{
"id": "130011789.2",
"internalId": "0001915514",
"action": "add",
"state": "cancelled",
"subStatus": "Cancelled",
"product": {
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"id": "E0000703"
},
"@type": "BTProductRefOrValue",
"customerFacingServiceId": {
"value": "BBONE10029999",
"previousValue": ""
},
"id": "004b2c95-2312-45eb-48d2-663d6f04e033",
"productCharacteristic": []
},
"@type": "BTProductOrderItem"
}
],
"relatedParty": [
{
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"@type": "BTRelatedParty",
"role": "BtCug",
"id": "CUG5002236666"
}
],
"@type": "BTProductOrder"
}
},
"eventType": "ProductOrderStateChangeEvent",
"eventTime": "2024-06-05T15:17:21.684Z",
"eventId": "d28f21a8-f329-0be3-cd1e-38bf06e8ec11"
}
WBMC Order Cancelled By BTWholesale
{
"event": {
"productOrder": {
"externalId": "13004968",
"id": "00086096",
"errorMessage": [
{
"subCode": "100205",
"message": "Informational : 100205 : Cancelled by BT Wholesale",
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}
},
{
"subCode": "100205",
"message": "Informational : 100205 : Cancelled by BT Wholesale",
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}
}
],
"productOrderItem": [
{
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"subStatus": "FailedBTWwBCService",
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},
"id": "6d4d8d5f-b277-446d-4706-549da5c8ab37"
},
"@type": "BTProductOrderItem",
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},
{
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"state": "failed",
"subStatus": "Failed",
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},
"@type": "BTProductRefOrValue",
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},
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},
"@type": "BTProductOrderItem"
},
{
"id": "13004968",
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},
"@type": "BTProductOrderItem",
"appointment": {
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}
},
{
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},
"eventType": "ProductOrderStateChangeEvent",
"eventTime": "2024-02-28T08:47:55.077Z",
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Amendment
Customer Requested Amend Has Been Accepted
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{
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}
Customer Requested Amend Has Been Actioned
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{
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},
{
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"state": "inProgress",
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},
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},
"@type": "BTProductOrderItem",
"expectedCompletionDate": "2024-03-08T13:00:00.000Z"
},
{
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},
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},
"@type": "BTProductOrderItem",
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},
{
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},
"@type": "BTProductRefOrValue",
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},
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},
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}
],
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},
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}
},
"eventType": "ProductOrderStateChangeEvent",
"eventTime": "2024-02-27T19:47:14.986Z",
"eventId": "e16c64db-84cd-bf55-e851-e42f4f45c8c1"
}
Modify
Change Care Level Order In Progress
{
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"id": "00148807",
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{
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},
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{
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"action": "delete",
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"product": {
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},
"@type": "BTProductRefOrValue",
"customerFacingServiceId": {
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},
"id": "de99d008-4a67-e254-354e-2400579389ca",
"productCharacteristic": []
},
"@type": "BTProductOrderItem"
},
{
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"state": "inProgress",
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},
"@type": "BTProductRefOrValue",
"customerFacingServiceId": {
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"previousValue": ""
},
"id": "2efbe0e1-1b93-8722-00bb-8224661e8183",
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},
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}
],
"relatedParty": [
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"@type": "BTRelatedParty",
"role": "BtCug",
"id": "CUG5009999999"
}
],
"@type": "BTProductOrder"
}
},
"eventType": "ProductOrderStateChangeEvent",
"eventTime": "2023-11-14T16:49:58.664Z",
"eventId": "3daa5298-5b11-af62-ac30-98907aa3c00a"
}
Change Care Level WBMC Order Pending
{
"event": {
"productOrder": {
"externalId": "100",
"id": "00148807",
"errorMessage": [
{
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"message": "Warning : 2001 : The contact details supplied with your order do not match our database so the default contact details have been used",
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{
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]
}
],
"productOrderItem": [
{
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"subStatus": "inProgress",
"product": {
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},
"@type": "BTProductRefOrValue",
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},
"id": "30b2fc9d-8730-6737-788a-b0b0952d7d93",
"productCharacteristic": []
},
"@type": "BTProductOrderItem"
},
{
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"action": "delete",
"state": "inProgress",
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},
"@type": "BTProductRefOrValue",
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},
"@type": "BTProductOrderItem"
},
{
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"action": "add",
"state": "inProgress",
"subStatus": "PendingWithBTWwBC",
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},
"@type": "BTProductRefOrValue",
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},
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},
"@type": "BTProductOrderItem"
}
],
"relatedParty": [
{
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"@type": "BTRelatedParty",
"role": "BtCug",
"id": "CUG5009999999"
}
],
"@type": "BTProductOrder"
}
},
"eventType": "ProductOrderStateChangeEvent",
"eventTime": "2023-11-14T16:50:34.517Z",
"eventId": "a46d9673-0e6f-ad7e-5bb7-163d864be886"
}
Change Care Level WBMC Order Acknowledged
{
"event": {
"productOrder": {
"externalId": "100",
"id": "00148807",
"errorMessage": [
{
"subCode": "510",
"message": "Informational : 510 : Your order has been acknowledged and BT is aiming for provisioning it as soon as possible.",
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{
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}
]
}
],
"productOrderItem": [
{
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"subStatus": "inProgress",
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"@type": "BTProductRefOrValue",
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},
"id": "30b2fc9d-8730-6737-788a-b0b0952d7d93",
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},
"@type": "BTProductOrderItem"
},
{
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"action": "delete",
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"subStatus": "inProgress",
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},
"@type": "BTProductRefOrValue",
"customerFacingServiceId": {
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},
"id": "de99d008-4a67-e254-354e-2400579389ca",
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},
"@type": "BTProductOrderItem"
},
{
"id": "100.2",
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"action": "add",
"state": "inProgress",
"subStatus": "AcceptedByBTWwBC",
"product": {
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},
"@type": "BTProductRefOrValue",
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},
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},
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}
],
"relatedParty": [
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],
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}
},
"eventType": "ProductOrderStateChangeEvent",
"eventTime": "2023-11-14T16:59:28.402Z",
"eventId": "6d59b8b5-e951-0963-9d92-e4293ad82710"
}
Change Care Level WBMC Order Committed
{
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"id": "00148807",
"errorMessage": [
{
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]
}
],
"productOrderItem": [
{
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},
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},
"@type": "BTProductOrderItem"
},
{
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},
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},
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},
"@type": "BTProductOrderItem"
},
{
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"subStatus": "CommittedByBTWwBC",
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},
"id": "2efbe0e1-1b93-8722-00bb-8224661e8183",
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},
"@type": "BTProductOrderItem",
"expectedCompletionDate": "2023-11-15T23:59:59.000Z"
}
],
"relatedParty": [
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],
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}
},
"eventType": "ProductOrderStateChangeEvent",
"eventTime": "2023-11-14T17:10:54.878Z",
"eventId": "182bfee3-be18-4868-aa8e-570478b66fa0"
}
Change Care Level WBMC Order Completed
{
"event": {
"productOrder": {
"@type": "BTProductOrder",
"errorMessage": [
{
"message": "Informational : 530 : Your order is now completed successfully",
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],
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}
],
"externalId": "100",
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},
"id": "30b2fc9d-8730-6737-788a-b0b0952d7d93",
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},
"state": "inProgress",
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},
{
"@type": "BTProductOrderItem",
"action": "delete",
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"internalId": "0001957928",
"product": {
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"value": "BBONE0019911"
},
"id": "de99d008-4a67-e254-354e-2400579389ca",
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}
},
"state": "inProgress",
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},
{
"@type": "BTProductOrderItem",
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"expectedCompletionDate": "2023-11-15T23:59:59.000Z",
"id": "100.2",
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"product": {
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"customerFacingServiceId": {
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},
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},
"state": "inProgress",
"subStatus": "CompletedBTWwBCService"
}
],
"relatedParty": [
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]
}
},
"eventId": "3ec0701a-960a-171b-33ff-24b27c9605f7",
"eventTime": "2023-11-15T04:40:16.335Z",
"eventType": "ProductOrderStateChangeEvent"
}
Change Care Level Order Completed
{
"event": {
"productOrder": {
"externalId": "100",
"id": "00148807",
"errorMessage": [
{
"subCode": "530",
"message": "Informational : 530 : Your order is now completed successfully",
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}
]
}
],
"productOrderItem": [
{
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"state": "completed",
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},
"@type": "BTProductRefOrValue",
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},
"id": "30b2fc9d-8730-6737-788a-b0b0952d7d93",
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},
"@type": "BTProductOrderItem"
},
{
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"internalId": "0001957928",
"action": "delete",
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"subStatus": "inProgress",
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},
"@type": "BTProductRefOrValue",
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},
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},
"@type": "BTProductOrderItem"
},
{
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"subStatus": "CompletedBTWwBCService",
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},
"id": "2efbe0e1-1b93-8722-00bb-8224661e8183",
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},
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],
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}
Product Order Create Event - Cease
{
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Order In Progress - Cease
{
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Pending With WBC - Cease
{
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Acknowledged By WBC - Cease
{
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Committed By WBC - Cease
{
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],
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},
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"eventTime": "2024-10-30T09:51:14.655Z",
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}
Completed By WBC - Cease
{
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],
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},
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}
Completed - CeaseĀ
{
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],
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},
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"eventTime": "2024-11-04T02:00:48.412Z",
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