Provide
Product Order Create Event
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{ "event": { "productOrder": { "externalId": "13008684", "id": "00125420", "productOrderItem": [ { "action": "add", "internalId": "0001481701", "id": "13008684", "state": "acknowledged", "subStatus": "acknowledged", "@type": "BTProductOrderItem", "product": { "productOffering": { "id": "E0000432" }, "id": "d74d0a52-b260-040d-dd9f-8dedb0c6e463", "@type": "BTProductRefOrValue" }, "productOrderItem": [ { "action": "add", "internalId": "0001481706", "id": "13008684.1", "state": "acknowledged", "subStatus": "acknowledged", "@type": "BTProductOrderItem", "product": { "productOffering": { "id": "E0000154" }, "id": "e88fec10-79e0-1a62-c7d7-c378f4915140", "@type": "BTProductRefOrValue" } }, { "action": "add", "internalId": "0001481710", "id": "13008684.2", "state": "acknowledged", "subStatus": "acknowledged", "@type": "BTProductOrderItem", "product": { "productOffering": { "id": "E0000703" }, "id": "219fafc4-6d24-effc-e868-94d003713214", "@type": "BTProductRefOrValue" } }, { "action": "add", "internalId": "0001481702", "id": "13008684.3", "state": "acknowledged", "subStatus": "acknowledged", "@type": "BTProductOrderItem", "product": { "productOffering": { "id": "E0000153" }, "id": "5456c872-25b6-4cad-5f7e-ea0c207a1a16", "@type": "BTProductRefOrValue" } } ] } ], "relatedParty": [ { "id": "CUG5009999999", "role": "BtCug", "@referredType": "Customer", "@type": "BTRelatedParty" } ], "@type": "BTProductOrder" } }, "eventType": "ProductOrderCreateEvent", "eventTime": "2024-03-25T12:49:05.037Z", "eventId": "a3e7ca7d-73c8-c72e-3bbf-dd2f7788b829" }
Access in Progress
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{ "event": { "productOrder": { "errorMessage": [], "externalId": "622FTTPNEWONTpreprod", "id": "00228874", "productOrderItem": [ { "id": "100", "internalId": "0004130371", "action": "add", "state": "inProgress", "subStatus": "In Progress", "product": { "productOffering": { "id": "E0000189" }, "@type": "BTProductRefOrValue", "customerFacingServiceId": { "value": "BBONE0005347", "previousValue": "" }, "id": "3447fc9b-ba5b-3520-3751-cc4239a8b2c0", "productCharacteristic": [] }, "@type": "BTProductOrderItem" } ], "relatedParty": [ { "@referredType": "Customer", "@type": "BTRelatedParty", "role": "BtCug", "id": "CUG5009999999" } ], "@type": "BTProductOrder" } }, "eventType": "ProductOrderStateChangeEvent", "eventTime": "2023-02-13T09:21:07.976Z", "eventId": "f9616bf1-4e23-9de3-fe62-1243aa92a92a" }
IP Product Completed
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{ "event": { "productOrder": { "errorMessage": [], "externalId": "622FTTPNEWONTpreprod", "id": "00228874", "productOrderItem": [ { "id": "100", "internalId": "0004130371", "action": "add", "state": "inProgress", "subStatus": "In Progress", "product": { "productOffering": { "id": "E0000189" }, "@type": "BTProductRefOrValue", "customerFacingServiceId": { "value": "BBONE0005347", "previousValue": "" }, "id": "3447fc9b-ba5b-3520-3751-cc4239a8b2c0", "productCharacteristic": [] }, "@type": "BTProductOrderItem" }, { "id": "100.2", "internalId": "0004130380", "action": "add", "state": "completed", "subStatus": "Closed", "product": { "productOffering": { "id": "E0000703" }, "@type": "BTProductRefOrValue", "customerFacingServiceId": { "value": "BBONE0005347", "previousValue": "" }, "id": "9e4ba9d3-2bd9-6ae8-a327-211dd7f65323", "productCharacteristic": [] }, "@type": "BTProductOrderItem" } ], "relatedParty": [ { "@referredType": "Customer", "@type": "BTRelatedParty", "role": "BtCug", "id": "CUG5009999999" } ], "@type": "BTProductOrder" } }, "eventType": "ProductOrderStateChangeEvent", "eventTime": "2023-02-13T09:21:10.188Z", "eventId": "4436987f-de1e-a99f-54fa-d9287e3b1525" }
Access Order Pending with Supplier
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{ "event": { "productOrder": { "externalId": "622FTTPNEWONTpreprod", "id": "00228874", "errorMessage": [ { "subCode": "2002", "message": "Warning : 2001 : The contact details supplied with your order do not match our database so the default contact details have been used .~ Warning : 2002 : Contact details provided has been added to the customer account.", "productOrderItem": [ { "itemId": "100" } ] }, { "subCode": "2002", "message": "Warning : 2001 : The contact details supplied with your order do not match our database so the default contact details have been used .~ Warning : 2002 : Contact details provided has been added to the customer account.", "productOrderItem": [ { "itemId": "100.1" } ] } ], "productOrderItem": [ { "id": "100", "internalId": "0004130371", "action": "add", "state": "inProgress", "subStatus": "inProgress", "product": { "productOffering": { "id": "E0000189" }, "@type": "BTProductRefOrValue", "customerFacingServiceId": { "value": "BBONE0005347", "previousValue": "" }, "id": "3447fc9b-ba5b-3520-3751-cc4239a8b2c0", "productCharacteristic": [] }, "@type": "BTProductOrderItem" }, { "id": "100.1", "internalId": "0004130376", "action": "add", "state": "inProgress", "subStatus": "PendingWithBTWwBC", "product": { "productOffering": { "id": "E0000027" }, "@type": "BTProductRefOrValue", "customerFacingServiceId": { "value": "BBONE0005347", "previousValue": "" }, "id": "ff7aac03-be9f-e83d-b991-1c1207537662", "productCharacteristic": [] }, "@type": "BTProductOrderItem" }, { "id": "100.2", "internalId": "0004130380", "action": "add", "state": "completed", "subStatus": "Closed", "product": { "productOffering": { "id": "E0000703" }, "@type": "BTProductRefOrValue", "customerFacingServiceId": { "value": "BBONE0005347", "previousValue": "" }, "id": "9e4ba9d3-2bd9-6ae8-a327-211dd7f65323", "productCharacteristic": [] }, "@type": "BTProductOrderItem" } ], "relatedParty": [ { "@referredType": "Customer", "@type": "BTRelatedParty", "role": "BtCug", "id": "CUG5009999999" } ], "@type": "BTProductOrder" } }, "eventType": "ProductOrderStateChangeEvent", "eventTime": "2023-02-13T09:21:12.896Z", "eventId": "81bf7cbd-9bad-ab1f-49e3-03dd48d4ce4f" }
Access Order Acknowledged by Supplier
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{ "event": { "productOrder": { "externalId": "622FTTPNEWONTpreprod", "id": "00228874", "errorMessage": [ { "subCode": "510", "message": "Informational : 510 : Order Acknowledge", "productOrderItem": [ { "itemId": "100" } ] }, { "subCode": "510", "message": "Informational : 510 : Order Acknowledge", "productOrderItem": [ { "itemId": "100.1" } ] } ], "productOrderItem": [ { "id": "100", "internalId": "0004130371", "action": "add", "state": "inProgress", "subStatus": "AcceptedByBTWwBC", "product": { "productOffering": { "id": "E0000189" }, "@type": "BTProductRefOrValue", "customerFacingServiceId": { "value": "BBONE0005347", "previousValue": "" }, "id": "3447fc9b-ba5b-3520-3751-cc4239a8b2c0", "productCharacteristic": [] }, "@type": "BTProductOrderItem" }, { "id": "100.1", "internalId": "0004130376", "action": "add", "state": "inProgress", "subStatus": "AcceptedByBTWwBC", "product": { "productOffering": { "id": "E0000027" }, "@type": "BTProductRefOrValue", "customerFacingServiceId": { "value": "BBONE0005347", "previousValue": "" }, "id": "ff7aac03-be9f-e83d-b991-1c1207537662", "productCharacteristic": [] }, "@type": "BTProductOrderItem" }, { "id": "100.2", "internalId": "0004130380", "action": "add", "state": "completed", "subStatus": "Closed", "product": { "productOffering": { "id": "E0000703" }, "@type": "BTProductRefOrValue", "customerFacingServiceId": { "value": "BBONE0005347", "previousValue": "" }, "id": "9e4ba9d3-2bd9-6ae8-a327-211dd7f65323", "productCharacteristic": [] }, "@type": "BTProductOrderItem" } ], "relatedParty": [ { "@referredType": "Customer", "@type": "BTRelatedParty", "role": "BtCug", "id": "CUG5009999999" } ], "@type": "BTProductOrder" } }, "eventType": "ProductOrderStateChangeEvent", "eventTime": "2023-02-13T09:53:19.019Z", "eventId": "d4c0a7d5-7844-5f46-b1b2-12422925de28" }
Modem Order in Progress
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{ "event": { "productOrder": { "externalId": "622FTTPNEWONTpreprod", "id": "00228874", "errorMessage": [ { "subCode": "510", "message": "Informational : 510 : Order Acknowledge", "productOrderItem": [ { "itemId": "100" } ] }, { "subCode": "510", "message": "Informational : 510 : Order Acknowledge", "productOrderItem": [ { "itemId": "100.1" } ] } ], "productOrderItem": [ { "id": "100", "internalId": "0004130371", "action": "add", "state": "inProgress", "subStatus": "AcceptedByBTWwBC", "product": { "productOffering": { "id": "E0000189" }, "@type": "BTProductRefOrValue", "customerFacingServiceId": { "value": "BBONE0005347", "previousValue": "" }, "id": "3447fc9b-ba5b-3520-3751-cc4239a8b2c0", "productCharacteristic": [] }, "@type": "BTProductOrderItem" }, { "id": "100.1", "internalId": "0004130376", "action": "add", "state": "inProgress", "subStatus": "AcceptedByBTWwBC", "product": { "productOffering": { "id": "E0000027" }, "@type": "BTProductRefOrValue", "customerFacingServiceId": { "value": "BBONE0005347", "previousValue": "" }, "id": "ff7aac03-be9f-e83d-b991-1c1207537662", "productCharacteristic": [] }, "@type": "BTProductOrderItem" }, { "id": "100.2", "internalId": "0004130380", "action": "add", "state": "completed", "subStatus": "Closed", "product": { "productOffering": { "id": "E0000703" }, "@type": "BTProductRefOrValue", "customerFacingServiceId": { "value": "BBONE0005347", "previousValue": "" }, "id": "9e4ba9d3-2bd9-6ae8-a327-211dd7f65323", "productCharacteristic": [] }, "@type": "BTProductOrderItem" }, { "id": "100.4", "internalId": "0004130382", "action": "add", "state": "inProgress", "subStatus": "Acknowledged", "product": { "productOffering": { "id": "E0001139" }, "@type": "BTProductRefOrValue", "customerFacingServiceId": { "value": "BBONE0005347", "previousValue": "" }, "id": "93cbbd63-2d08-8df1-3247-7ad1c77ecfa4", "productCharacteristic": [] }, "@type": "BTProductOrderItem" } ], "relatedParty": [ { "@referredType": "Customer", "@type": "BTRelatedParty", "role": "BtCug", "id": "CUG5009999999" } ], "@type": "BTProductOrder" } }, "eventType": "ProductOrderStateChangeEvent", "eventTime": "2023-02-13T09:56:49.841Z", "eventId": "b337eafc-0f9d-385f-e63b-2e93afac0679" }
Modem Order Complete and Shipped
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{ "event": { "productOrder": { "externalId": "622FTTPNEWONTpreprod", "id": "00228874", "errorMessage": [ { "subCode": "510", "message": "Informational : 510 : Order Acknowledge", "productOrderItem": [ { "itemId": "100" } ] }, { "subCode": "510", "message": "Informational : 510 : Order Acknowledge", "productOrderItem": [ { "itemId": "100.1" } ] } ], "productOrderItem": [ { "id": "100", "internalId": "0004130371", "action": "add", "state": "inProgress", "subStatus": "AcceptedByBTWwBC", "product": { "productOffering": { "id": "E0000189" }, "@type": "BTProductRefOrValue", "customerFacingServiceId": { "value": "BBONE0005347", "previousValue": "" }, "id": "3447fc9b-ba5b-3520-3751-cc4239a8b2c0", "productCharacteristic": [] }, "@type": "BTProductOrderItem" }, { "id": "100.1", "internalId": "0004130376", "action": "add", "state": "inProgress", "subStatus": "AcceptedByBTWwBC", "product": { "productOffering": { "id": "E0000027" }, "@type": "BTProductRefOrValue", "customerFacingServiceId": { "value": "BBONE0005347", "previousValue": "" }, "id": "ff7aac03-be9f-e83d-b991-1c1207537662", "productCharacteristic": [] }, "@type": "BTProductOrderItem" }, { "id": "100.2", "internalId": "0004130380", "action": "add", "state": "completed", "subStatus": "Closed", "product": { "productOffering": { "id": "E0000703" }, "@type": "BTProductRefOrValue", "customerFacingServiceId": { "value": "BBONE0005347", "previousValue": "" }, "id": "9e4ba9d3-2bd9-6ae8-a327-211dd7f65323", "productCharacteristic": [] }, "@type": "BTProductOrderItem" }, { "id": "100.4", "internalId": "0004130382", "action": "add", "state": "completed", "subStatus": "Shipped", "product": { "productOffering": { "id": "E0001139" }, "@type": "BTProductRefOrValue", "customerFacingServiceId": { "value": "BBONE0005347", "previousValue": "" }, "id": "93cbbd63-2d08-8df1-3247-7ad1c77ecfa4", "productCharacteristic": [] }, "@type": "BTProductOrderItem" } ], "relatedParty": [ { "@referredType": "Customer", "@type": "BTRelatedParty", "role": "BtCug", "id": "CUG5009999999" } ], "@type": "BTProductOrder" } }, "eventType": "ProductOrderStateChangeEvent", "eventTime": "2023-02-13T10:17:20.687Z", "eventId": "51961078-d3fb-7928-02b7-fbd280429112" }
Access Order Committed by Supplier
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{ "event": { "productOrder": { "externalId": "622FTTPNEWONTpreprod", "id": "00228874", "errorMessage": [ { "subCode": "520", "message": "Informational : 520 : Order Committed", "productOrderItem": [ { "itemId": "100" } ] }, { "subCode": "520", "message": "Informational : 520 : Order Committed", "productOrderItem": [ { "itemId": "100.1" } ] } ], "productOrderItem": [ { "id": "100", "internalId": "0004130371", "action": "add", "state": "inProgress", "subStatus": "CommittedByBTWwBC", "product": { "productOffering": { "id": "E0000189" }, "@type": "BTProductRefOrValue", "customerFacingServiceId": { "value": "BBONE0005347", "previousValue": "" }, "id": "3447fc9b-ba5b-3520-3751-cc4239a8b2c0", "productCharacteristic": [ { "name": "ATT_RT_ONTReferenceNumber", "value": "SFB0228874-1", "@type": "BTCharacteristic" } ] }, "@type": "BTProductOrderItem", "expectedCompletionDate": "2023-02-23T23:59:59.000Z" }, { "id": "100.3", "internalId": "0004130372", "action": "add", "state": "inProgress", "subStatus": "In Progress", "product": { "productOffering": { "id": "E0000152" }, "@type": "BTProductRefOrValue", "customerFacingServiceId": { "value": "BBONE0005347", "previousValue": "" }, "id": "9bb0af9f-9234-2b06-6b72-fc0c2d64686e", "productCharacteristic": [] }, "@type": "BTProductOrderItem", "expectedCompletionDate": "2023-02-23T23:59:59.000Z" }, { "id": "100.1", "internalId": "0004130376", "action": "add", "state": "inProgress", "subStatus": "CommittedByBTWwBC", "product": { "productOffering": { "id": "E0000027" }, "@type": "BTProductRefOrValue", "customerFacingServiceId": { "value": "BBONE0005347", "previousValue": "" }, "id": "ff7aac03-be9f-e83d-b991-1c1207537662", "productCharacteristic": [] }, "@type": "BTProductOrderItem", "expectedCompletionDate": "2023-02-23T23:59:59.000Z" }, { "id": "100.2", "internalId": "0004130380", "action": "add", "state": "completed", "subStatus": "Closed", "product": { "productOffering": { "id": "E0000703" }, "@type": "BTProductRefOrValue", "customerFacingServiceId": { "value": "BBONE0005347", "previousValue": "" }, "id": "9e4ba9d3-2bd9-6ae8-a327-211dd7f65323", "productCharacteristic": [] }, "@type": "BTProductOrderItem" }, { "id": "100.4", "internalId": "0004130382", "action": "add", "state": "completed", "subStatus": "Shipped", "product": { "productOffering": { "id": "E0001139" }, "@type": "BTProductRefOrValue", "customerFacingServiceId": { "value": "BBONE0005347", "previousValue": "" }, "id": "93cbbd63-2d08-8df1-3247-7ad1c77ecfa4", "productCharacteristic": [] }, "@type": "BTProductOrderItem" } ], "relatedParty": [ { "@referredType": "Customer", "@type": "BTRelatedParty", "role": "BtCug", "id": "CUG5009999999" } ], "@type": "BTProductOrder" } }, "eventType": "ProductOrderStateChangeEvent", "eventTime": "2023-02-13T10:43:39.496Z", "eventId": "0ee5722b-3bff-99eb-e74f-5309a8b179c0" }
Access Order Completed by Supplier
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{ "event": { "productOrder": { "externalId": "622FTTPNEWONTpreprod", "id": "00228874", "errorMessage": [ { "subCode": "530", "message": "Informational : 530 : Order Complete", "productOrderItem": [ { "itemId": "100" } ] }, { "subCode": "530", "message": "Informational : 530 : Order Complete", "productOrderItem": [ { "itemId": "100.1" } ] } ], "productOrderItem": [ { "id": "100", "internalId": "0004130371", "action": "add", "state": "inProgress", "subStatus": "CompletedBTWwBCService", "product": { "productOffering": { "id": "E0000189" }, "@type": "BTProductRefOrValue", "customerFacingServiceId": { "value": "BBONE0005347", "previousValue": "" }, "id": "3447fc9b-ba5b-3520-3751-cc4239a8b2c0", "productCharacteristic": [ { "name": "ATT_RT_ONTReferenceNumber", "value": "SFB0228874-1", "@type": "BTCharacteristic" } ] }, "@type": "BTProductOrderItem", "expectedCompletionDate": "2023-02-23T23:59:59.000Z" }, { "id": "100.3", "internalId": "0004130372", "action": "add", "state": "inProgress", "subStatus": "In Progress", "product": { "productOffering": { "id": "E0000152" }, "@type": "BTProductRefOrValue", "customerFacingServiceId": { "value": "BBONE0005347", "previousValue": "" }, "id": "9bb0af9f-9234-2b06-6b72-fc0c2d64686e", "productCharacteristic": [] }, "@type": "BTProductOrderItem", "expectedCompletionDate": "2023-02-23T23:59:59.000Z" }, { "id": "100.1", "internalId": "0004130376", "action": "add", "state": "inProgress", "subStatus": "CompletedBTWwBCService", "product": { "productOffering": { "id": "E0000027" }, "@type": "BTProductRefOrValue", "customerFacingServiceId": { "value": "BBONE0005347", "previousValue": "" }, "id": "ff7aac03-be9f-e83d-b991-1c1207537662", "productCharacteristic": [] }, "@type": "BTProductOrderItem", "expectedCompletionDate": "2023-02-23T23:59:59.000Z" }, { "id": "100.2", "internalId": "0004130380", "action": "add", "state": "completed", "subStatus": "Closed", "product": { "productOffering": { "id": "E0000703" }, "@type": "BTProductRefOrValue", "customerFacingServiceId": { "value": "BBONE0005347", "previousValue": "" }, "id": "9e4ba9d3-2bd9-6ae8-a327-211dd7f65323", "productCharacteristic": [] }, "@type": "BTProductOrderItem" }, { "id": "100.4", "internalId": "0004130382", "action": "add", "state": "completed", "subStatus": "Shipped", "product": { "productOffering": { "id": "E0001139" }, "@type": "BTProductRefOrValue", "customerFacingServiceId": { "value": "BBONE0005347", "previousValue": "" }, "id": "93cbbd63-2d08-8df1-3247-7ad1c77ecfa4", "productCharacteristic": [] }, "@type": "BTProductOrderItem" } ], "relatedParty": [ { "@referredType": "Customer", "@type": "BTRelatedParty", "role": "BtCug", "id": "CUG5009999999" } ], "@type": "BTProductOrder" } }, "eventType": "ProductOrderStateChangeEvent", "eventTime": "2023-02-23T10:44:56.791Z", "eventId": "28916d57-c84e-d159-7a39-501365e45f96" }
Access Order Completed
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{ "event": { "productOrder": { "externalId": "622FTTPNEWONTpreprod", "id": "00228874", "errorMessage": [ { "subCode": "530", "message": "Informational : 530 : Order Complete", "productOrderItem": [ { "itemId": "100" } ] }, { "subCode": "530", "message": "Informational : 530 : Order Complete", "productOrderItem": [ { "itemId": "100.1" } ] } ], "productOrderItem": [ { "id": "100", "internalId": "0004130371", "action": "add", "state": "completed", "subStatus": "CompletedBTWwBCService", "product": { "productOffering": { "id": "E0000189" }, "@type": "BTProductRefOrValue", "customerFacingServiceId": { "value": "BBONE0005347", "previousValue": "" }, "id": "3447fc9b-ba5b-3520-3751-cc4239a8b2c0", "productCharacteristic": [ { "name": "ATT_RT_ONTPortNumber", "value": "1", "@type": "BTCharacteristic" }, { "name": "ATT_RT_ONTReferenceNumber", "value": "ONT0073999999", "@type": "BTCharacteristic" } ] }, "@type": "BTProductOrderItem", "expectedCompletionDate": "2023-02-23T23:59:59.000Z" }, { "id": "100.3", "internalId": "0004130372", "action": "add", "state": "completed", "subStatus": "NoFulfillment", "product": { "productOffering": { "id": "E0000152" }, "@type": "BTProductRefOrValue", "customerFacingServiceId": { "value": "BBONE0005347", "previousValue": "" }, "id": "9bb0af9f-9234-2b06-6b72-fc0c2d64686e", "productCharacteristic": [] }, "@type": "BTProductOrderItem", "expectedCompletionDate": "2023-02-23T23:59:59.000Z" }, { "id": "100.1", "internalId": "0004130376", "action": "add", "state": "completed", "subStatus": "CompletedBTWwBCService", "product": { "productOffering": { "id": "E0000027" }, "@type": "BTProductRefOrValue", "customerFacingServiceId": { "value": "BBONE0005347", "previousValue": "" }, "id": "ff7aac03-be9f-e83d-b991-1c1207537662", "productCharacteristic": [] }, "@type": "BTProductOrderItem", "expectedCompletionDate": "2023-02-23T23:59:59.000Z" }, { "id": "100.2", "internalId": "0004130380", "action": "add", "state": "completed", "subStatus": "Closed", "product": { "productOffering": { "id": "E0000703" }, "@type": "BTProductRefOrValue", "customerFacingServiceId": { "value": "BBONE0005347", "previousValue": "" }, "id": "9e4ba9d3-2bd9-6ae8-a327-211dd7f65323", "productCharacteristic": [] }, "@type": "BTProductOrderItem" }, { "id": "100.4", "internalId": "0004130382", "action": "add", "state": "completed", "subStatus": "Shipped", "product": { "productOffering": { "id": "E0001139" }, "@type": "BTProductRefOrValue", "customerFacingServiceId": { "value": "BBONE0005347", "previousValue": "" }, "id": "93cbbd63-2d08-8df1-3247-7ad1c77ecfa4", "productCharacteristic": [] }, "@type": "BTProductOrderItem" } ], "relatedParty": [ { "@referredType": "Customer", "@type": "BTRelatedParty", "role": "BtCug", "id": "CUG5009999999" } ], "@type": "BTProductOrder" } }, "eventType": "ProductOrderStateChangeEvent", "eventTime": "2023-02-23T10:47:38.665Z", "eventId": "5802f2c6-8397-be36-48ed-706af4201fb4" }
Other Provide KSUs
Static IP Addresses Allocated
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{ "event": { "productOrder": { "errorMessage": [], "externalId": "13008704", "id": "00125512", "productOrderItem": [ { "id": "13008704", "internalId": "0001482758", "action": "add", "state": "inProgress", "subStatus": "In Progress", "product": { "productOffering": { "id": "E0000021" }, "@type": "BTProductRefOrValue", "customerFacingServiceId": { "value": "BBONE10099999", "previousValue": "" }, "id": "f0fb627e-89b2-0995-b34f-80e5085bd3d3", "productCharacteristic": [] }, "@type": "BTProductOrderItem", "appointment": { "id": "130011712", "BESAppointmentId": "CCE2FF4FR", "appointmentStatus": null, "appointmentStart": "2024-04-29T09:00:00+01:00", "appointmentFinish": "2024-04-29T09:00:00+01:00" } }, { "id": "13008704.2", "internalId": "0001482767", "action": "add", "state": "completed", "subStatus": "Closed", "product": { "productOffering": { "id": "E0000701" }, "@type": "BTProductRefOrValue", "customerFacingServiceId": { "value": "BBONE10099999", "previousValue": "" }, "id": "5e46e7f5-d362-9d46-9f31-d8e9bf8cb0cb", "productCharacteristic": [ { "name": "ATT_RT_EndIPAddress", "value": "81.xxx.xxx.xx", "@type": "BTCharacteristic" }, { "name": "ATT_RT_StartIPAddress", "value": "81.xxx.xxx.xx", "@type": "BTCharacteristic" } ] }, "@type": "BTProductOrderItem" } ], "relatedParty": [ { "@referredType": "Customer", "@type": "BTRelatedParty", "role": "BtCug", "id": "CUG5009999999" } ], "@type": "BTProductOrder" } }, "eventType": "ProductOrderStateChangeEvent", "eventTime": "2024-03-25T14:39:34.264Z", "eventId": "854a1b46-ea55-85d9-7a9d-c089d97c9a52" }
Appointment Date Changed By Openreach
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{ "event": { "productOrder": { "@type": "BTProductOrder", "errorMessage": [ { "message": "Informational : 520 : Your order will be delivered as soon as possible. .~ Warning : 521 : The appointment date has been changed by the supplier", "productOrderItem": [ { "itemId": "13008704" } ], "subCode": "521" }, { "message": "Informational : 520 : Your order will be delivered as soon as possible. .~ Warning : 521 : The appointment date has been changed by the supplier", "productOrderItem": [ { "itemId": "13008704.1" } ], "subCode": "521" } ], "externalId": "13008704", "id": "00125512", "productOrderItem": [ { "@type": "BTProductOrderItem", "action": "add", "appointment": { "appointmentFinish": "2024-04-29T13:00:00+01:00", "appointmentStart": "2024-04-29T08:00:00+01:00", "appointmentStatus": "SupplierChanged", "BESAppointmentId": "CCE6588FR", "id": "130011712" }, "expectedCompletionDate": "2024-04-29T23:59:59+01:00", "id": "13008704", "internalId": "0001482758", "product": { "@type": "BTProductRefOrValue", "customerFacingServiceId": { "previousValue": "", "value": "BBONE10099999" }, "id": "f0fb627e-89b2-0995-b34f-80e5085bd3d3", "productCharacteristic": [ { "@type": "BTCharacteristic", "name": "ATT_RT_ONTPortNumber", "value": "1" } ], "productOffering": { "id": "E0000021" } }, "state": "inProgress", "subStatus": "CommittedByBTWwBC" }, { "@type": "BTProductOrderItem", "action": "add", "expectedCompletionDate": "2024-04-29T23:59:59+01:00", "id": "13008704.3", "internalId": "0001482759", "product": { "@type": "BTProductRefOrValue", "customerFacingServiceId": { "previousValue": "", "value": "BBONE10099999" }, "id": "c4ac1a09-3ef4-624b-11e8-e4a59ea75c48", "productCharacteristic": [ ], "productOffering": { "id": "E0000153" } }, "state": "inProgress", "subStatus": "In Progress" }, { "@type": "BTProductOrderItem", "action": "add", "expectedCompletionDate": "2024-04-29T23:59:59+01:00", "id": "13008704.1", "internalId": "0001482763", "product": { "@type": "BTProductRefOrValue", "customerFacingServiceId": { "previousValue": "", "value": "BBONE10099999" }, "id": "3fc5808d-4b97-9b35-d154-619cd22293a5", "productCharacteristic": [ ], "productOffering": { "id": "E0000028" } }, "state": "inProgress", "subStatus": "CommittedByBTWwBC" }, { "@type": "BTProductOrderItem", "action": "add", "id": "13008704.2", "internalId": "0001482767", "product": { "@type": "BTProductRefOrValue", "customerFacingServiceId": { "previousValue": "", "value": "BBONE10099999" }, "id": "5e46e7f5-d362-9d46-9f31-d8e9bf8cb0cb", "productCharacteristic": [ { "@type": "BTCharacteristic", "name": "ATT_RT_EndIPAddress", "value": "81.xxx.xxx.16" }, { "@type": "BTCharacteristic", "name": "ATT_RT_StartIPAddress", "value": "81.xxx.xxx.16" } ], "productOffering": { "id": "E0000701" } }, "state": "completed", "subStatus": "Closed" } ], "relatedParty": [ { "@referredType": "Customer", "@type": "BTRelatedParty", "id": "CUG5099999999", "role": "BtCug" } ] } }, "eventId": "9e44af13-24d9-9f23-8054-b0cf4f2673fb", "eventTime": "2024-03-25T15:00:27.891Z", "eventType": "ProductOrderStateChangeEvent" }
External Visit for Two Stage Install Complete
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{ "event": { "productOrder": { "externalId": "13007213", "id": "00111377", "errorMessage": [ { "subCode": "9569", "message": "Informational : 9569 : Notification only. External visit has been completed. The order is progressing as normal.", "productOrderItem": { "itemId": "13007213" } }, { "subCode": "9569", "message": "Informational : 9569 : Notification only. External visit has been completed. The order is progressing as normal.", "productOrderItem": { "itemId": "13007213.1" } } ], "productOrderItem": [ { "id": "13007213", "internalId": "0001335787", "action": "add", "state": "inProgress", "subStatus": "AcceptedByBTWwBC", "product": { "productOffering": { "id": "E0000189" }, "@type": "BTProductRefOrValue", "customerFacingServiceId": { "value": "BBONE19999999", "previousValue": "" }, "id": "1935450e-e21c-16a8-55c0-80b084b8bb64" }, "@type": "BTProductOrderItem", "appointment": { "id": "13009886", "BESAppointmentId": "CBA2EAAFR", "appointmentStatus": "Booked", "appointmentStart": "2024-03-11T08:00:00.000Z", "appointmentFinish": "2024-03-11T08:00:00.000Z" } }, { "id": "13007213.2", "internalId": "0001335796", "action": "add", "state": "completed", "subStatus": "Closed", "product": { "productOffering": { "id": "E0000703" }, "@type": "BTProductRefOrValue", "customerFacingServiceId": { "value": "BBONE19999999", "previousValue": "" }, "id": "8aa018f8-a72f-f584-aca5-cdabc4580a32" }, "@type": "BTProductOrderItem" }, { "id": "13007213.1", "internalId": "0001335792", "action": "add", "state": "inProgress", "subStatus": "AcceptedByBTWwBC", "product": { "productOffering": { "id": "E0000028" }, "@type": "BTProductRefOrValue", "customerFacingServiceId": { "value": "BBONE19999999", "previousValue": "" }, "id": "95a03c40-d0e4-61b6-8846-35cb045d29a5" }, "@type": "BTProductOrderItem" } ], "relatedParty": { "@referredType": "Customer", "@type": "BTRelatedParty", "role": "BtCug", "id": "CUG5099999999" }, "@type": "BTProductOrder" } }, "eventType": "ProductOrderStateChangeEvent", "eventTime": "2024-02-27T16:42:48.401Z", "eventId": "df620aaa-1fb7-1816-a5e8-efde08a2f104" }
Delay Due to Network Issues
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{ "event": { "productOrder": { "externalId": "13006265", "id": "00102884", "errorMessage": [ { "subCode": "101105", "message": "Informational : 101105 : The Order Target Date has been amended to 29-02-2024. Subsequent messages will provide new appointment details or ask you to re-appoint the order. This is due to a delay, usually provision of ducts.", "productOrderItem": { "itemId": "13006265" } }, { "subCode": "101105", "message": "Informational : 101105 : The Order Target Date has been amended to 29-02-2024. Subsequent messages will provide new appointment details or ask you to re-appoint the order. This is due to a delay, usually provision of ducts.", "productOrderItem": { "itemId": "13006265.1" } } ], "productOrderItem": [ { "id": "13006265", "internalId": "0001244308", "action": "add", "state": "inProgress", "subStatus": "DelayedBySupplier", "product": { "productOffering": { "id": "E0000021" }, "@type": "BTProductRefOrValue", "customerFacingServiceId": { "value": "BBONE19999999", "previousValue": "" }, "id": "7a6685c5-0edc-926d-a7b2-a8fe8f39e06e", "productCharacteristic": { "name": "ATT_RT_ONTPortNumber", "value": "1", "@type": "BTCharacteristic" } }, "@type": "BTProductOrderItem", "expectedCompletionDate": "2024-02-27T23:59:59.000Z", "appointment": { "id": "13008369", "BESAppointmentId": "CA6464CFR", "appointmentStatus": "Confirmed", "appointmentStart": "2024-02-27T08:00:00.000Z", "appointmentFinish": "2024-02-27T13:00:00.000Z" } }, { "id": "13006265.3", "internalId": "0001244309", "action": "add", "state": "inProgress", "subStatus": "In Progress", "product": { "productOffering": { "id": "E0000153" }, "@type": "BTProductRefOrValue", "customerFacingServiceId": { "value": "BBONE19999999", "previousValue": "" }, "id": "4730a180-45ea-0f04-297b-aa35dd3ccd41" }, "@type": "BTProductOrderItem", "expectedCompletionDate": "2024-02-27T23:59:59.000Z" }, { "id": "13006265.1", "internalId": "0001244313", "action": "add", "state": "inProgress", "subStatus": "DelayedBySupplier", "product": { "productOffering": { "id": "E0000028" }, "@type": "BTProductRefOrValue", "customerFacingServiceId": { "value": "BBONE19999999", "previousValue": "" }, "id": "664fa6c4-41b3-6ae0-722f-df561692b48f" }, "@type": "BTProductOrderItem", "expectedCompletionDate": "2024-02-27T23:59:59.000Z" }, { "id": "13006265.2", "internalId": "0001244317", "action": "add", "state": "completed", "subStatus": "Closed", "product": { "productOffering": { "id": "E0000703" }, "@type": "BTProductRefOrValue", "customerFacingServiceId": { "value": "BBONE19999999", "previousValue": "" }, "id": "66e16893-5c3c-7856-33f1-878d5d29377d" }, "@type": "BTProductOrderItem" } ], "relatedParty": { "@referredType": "Customer", "@type": "BTRelatedParty", "role": "BtCug", "id": "CUG5099999999" }, "@type": "BTProductOrder" } }, "eventType": "ProductOrderStateChangeEvent", "eventTime": "2024-02-28T04:30:36.174Z", "eventId": "ff0d4e6e-2036-6a6a-3797-a03758fedc7b" }
Customer Missed Appointment
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{ "event": { "productOrder": { "externalId": "13006429", "id": "00104089", "errorMessage": [ { "subCode": "101158", "message": null, "productOrderItem": { "itemId": "13006429" } }, { "subCode": "101158", "message": "Informational : 101158 : End Customer missed appointment. Please reappoint .~ Informational : 101147 : Engineer unable to access. No response", "productOrderItem": { "itemId": "13006429.1" } } ], "productOrderItem": [ { "id": "13006429.2", "internalId": "0001340432", "action": "add", "state": "completed", "subStatus": "Closed", "product": { "productOffering": { "id": "E0000703" }, "@type": "BTProductRefOrValue", "customerFacingServiceId": { "value": "BBONE19999999", "previousValue": "" }, "id": "eda720a9-c86a-1c75-3e30-e0d9fbe0c6ec" }, "@type": "BTProductOrderItem" }, { "id": "13006429.3", "internalId": "0001340423", "action": "add", "state": "inProgress", "subStatus": "Amend Request", "product": { "productOffering": { "id": "E0000153" }, "@type": "BTProductRefOrValue", "customerFacingServiceId": { "value": "BBONE19999999", "previousValue": "" }, "id": "d04e5929-70a3-cb18-5ce5-b2335db2ea82" }, "@type": "BTProductOrderItem" }, { "id": "13006429", "internalId": "0001340425", "action": "add", "state": "inProgress", "subStatus": "In Progress", "product": { "productOffering": { "id": "E0000432" }, "@type": "BTProductRefOrValue", "customerFacingServiceId": { "value": "BBONE19999999", "previousValue": "" }, "id": "77cca3e9-4169-0160-6061-82b2e653e930" }, "@type": "BTProductOrderItem", "appointment": { "id": "0WO3z000002cJyBGAU", "BESAppointmentId": "CBD71D8FR", "appointmentStatus": "Confirmed", "appointmentStart": "2024-03-07T08:00:00.000Z", "appointmentFinish": "2024-03-07T13:00:00.000Z" } }, { "id": "13006429.1", "internalId": "0001340428", "action": "add", "state": "inProgress", "subStatus": "FlaggedForAttention", "product": { "productOffering": { "id": "E0000154" }, "@type": "BTProductRefOrValue", "customerFacingServiceId": { "value": "BBONE19999999", "previousValue": "" }, "id": "ff8998cd-0877-b814-a9b1-a0efc05aa2a3" }, "@type": "BTProductOrderItem" } ], "relatedParty": { "@referredType": "Customer", "@type": "BTRelatedParty", "role": "BtCug", "id": "CUG5099999999" }, "@type": "BTProductOrder" } }, "eventType": "ProductOrderStateChangeEvent", "eventTime": "2024-02-28T09:39:51.663Z", "eventId": "6f3faed8-8fa5-987e-9176-e561846f7472" }
Visit Failed Unable to Access Unoccupied Premises
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{ "event": { "productOrder": { "externalId": "13006054", "id": "00099976", "errorMessage": [ { "subCode": "101143", "message": "Informational : 101143 : Engineer unable to access unoccupied site .~ Informational : 101158 : End Customer missed appointment. Please reappoint", "productOrderItem": { "itemId": "13006054" } }, { "subCode": "101143", "message": "Informational : 101143 : Engineer unable to access unoccupied site .~ Informational : 101158 : End Customer missed appointment. Please reappoint", "productOrderItem": { "itemId": "13006054.1" } } ], "productOrderItem": [ { "id": "13006054", "internalId": "0001213317", "action": "add", "state": "inProgress", "subStatus": "FlaggedForAttention", "product": { "productOffering": { "id": "E0000430" }, "@type": "BTProductRefOrValue", "customerFacingServiceId": { "value": "BBONE19999999", "previousValue": "" }, "id": "3cdc82ac-cfff-6703-5015-f6d144ed34ac" }, "@type": "BTProductOrderItem", "expectedCompletionDate": "2024-02-27T23:59:59.000Z", "appointment": { "id": "13008086", "BESAppointmentId": "CB30B4EFR", "appointmentStatus": "CustomerMissed", "appointmentStart": "2024-02-27T08:00:00.000Z", "appointmentFinish": "2024-02-27T13:00:00.000Z" } }, { "id": "13006054.3", "internalId": "0001213318", "action": "add", "state": "inProgress", "subStatus": "In Progress", "product": { "productOffering": { "id": "E0000153" }, "@type": "BTProductRefOrValue", "customerFacingServiceId": { "value": "BBONE19999999", "previousValue": "" }, "id": "09b5662f-06b3-832d-0e99-fa867b94a985", "productCharacteristic": { "name": "ATT_RT_numberOfAbortiveVisits", "value": "1", "@type": "BTCharacteristic" } }, "@type": "BTProductOrderItem", "expectedCompletionDate": "2024-02-27T23:59:59.000Z" }, { "id": "13006054.1", "internalId": "0001213322", "action": "add", "state": "inProgress", "subStatus": "FlaggedForAttention", "product": { "productOffering": { "id": "E0000154" }, "@type": "BTProductRefOrValue", "customerFacingServiceId": { "value": "BBONE19999999", "previousValue": "" }, "id": "1445a52c-8582-4c4b-285f-9b936c8ab687" }, "@type": "BTProductOrderItem", "expectedCompletionDate": "2024-02-27T23:59:59.000Z" }, { "id": "13006054.2", "internalId": "0001213326", "action": "add", "state": "completed", "subStatus": "Closed", "product": { "productOffering": { "id": "E0000703" }, "@type": "BTProductRefOrValue", "customerFacingServiceId": { "value": "BBONE19999999", "previousValue": "" }, "id": "5a313f51-89f2-4bdc-25d4-7008f9bdb5d6" }, "@type": "BTProductOrderItem" } ], "relatedParty": { "@referredType": "Customer", "@type": "BTRelatedParty", "role": "BtCug", "id": "CUG5099999999" }, "@type": "BTProductOrder" } }, "eventType": "ProductOrderStateChangeEvent", "eventTime": "2024-02-27T14:59:43.315Z", "eventId": "adede58d-2e18-f6f6-d545-684340359c4c" }
Further Work Required to Complete Installation
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{ "event": { "productOrder": { "externalId": "13006265", "id": "00102884", "errorMessage": [ { "subCode": "200035", "message": "Informational : 101096 : Further Openreach work required. Await info .~ Informational : 200035 : This is a delay message. We are currently unable to complete all engineering activities required to fulfil this order. Further indoor and outdoor work is required. End User presence will be required.", "productOrderItem": { "itemId": "13006265" } }, { "subCode": "200035", "message": "Informational : 101096 : Further Openreach work required. Await info .~ Informational : 200035 : This is a delay message. We are currently unable to complete all engineering activities required to fulfil this order. Further indoor and outdoor work is required. End User presence will be required.", "productOrderItem": { "itemId": "13006265.1" } } ], "productOrderItem": [ { "id": "13006265", "internalId": "0001244308", "action": "add", "state": "inProgress", "subStatus": "DelayedBySupplier", "product": { "productOffering": { "id": "E0000021" }, "@type": "BTProductRefOrValue", "customerFacingServiceId": { "value": "BBONE19999999", "previousValue": "" }, "id": "7a6685c5-0edc-926d-a7b2-a8fe8f39e06e", "productCharacteristic": { "name": "ATT_RT_ONTPortNumber", "value": "1", "@type": "BTCharacteristic" } }, "@type": "BTProductOrderItem", "expectedCompletionDate": "2024-02-27T23:59:59.000Z", "appointment": { "id": "13008369", "BESAppointmentId": "CA6464CFR", "appointmentStatus": "Confirmed", "appointmentStart": "2024-02-27T08:00:00.000Z", "appointmentFinish": "2024-02-27T13:00:00.000Z" } }, { "id": "13006265.3", "internalId": "0001244309", "action": "add", "state": "inProgress", "subStatus": "In Progress", "product": { "productOffering": { "id": "E0000153" }, "@type": "BTProductRefOrValue", "customerFacingServiceId": { "value": "BBONE19999999", "previousValue": "" }, "id": "4730a180-45ea-0f04-297b-aa35dd3ccd41" }, "@type": "BTProductOrderItem", "expectedCompletionDate": "2024-02-27T23:59:59.000Z" }, { "id": "13006265.1", "internalId": "0001244313", "action": "add", "state": "inProgress", "subStatus": "DelayedBySupplier", "product": { "productOffering": { "id": "E0000028" }, "@type": "BTProductRefOrValue", "customerFacingServiceId": { "value": "BBONE19999999", "previousValue": "" }, "id": "664fa6c4-41b3-6ae0-722f-df561692b48f" }, "@type": "BTProductOrderItem", "expectedCompletionDate": "2024-02-27T23:59:59.000Z" }, { "id": "13006265.2", "internalId": "0001244317", "action": "add", "state": "completed", "subStatus": "Closed", "product": { "productOffering": { "id": "E0000703" }, "@type": "BTProductRefOrValue", "customerFacingServiceId": { "value": "BBONE19999999", "previousValue": "" }, "id": "66e16893-5c3c-7856-33f1-878d5d29377d" }, "@type": "BTProductOrderItem" } ], "relatedParty": { "@referredType": "Customer", "@type": "BTRelatedParty", "role": "BtCug", "id": "CUG5099999999" }, "@type": "BTProductOrder" } }, "eventType": "ProductOrderStateChangeEvent", "eventTime": "2024-02-27T16:32:45.260Z", "eventId": "c5157fca-e178-0be4-b0fd-753f25e5036e" }
Removal of E Side Copper on Migration to FTTP
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{ "event": { "productOrder": { "@type": "BTProductOrder", "errorMessage": [ { "message": "Informational : 101185 : Provision of the new service has completed.The copper line providing the losing service has been removed.", "productOrderItem": [ { "itemId": "13006371" } ], "subCode": "101185" }, { "message": "Informational : 101185 : Provision of the new service has completed.The copper line providing the losing service has been removed.", "productOrderItem": [ { "itemId": "13006371.1" } ], "subCode": "101185" } ], "externalId": "13006371", "id": "00103866", "productOrderItem": [ { "@type": "BTProductOrderItem", "action": "add", "appointment": { "appointmentFinish": "2024-03-14T13:00:00.000Z", "appointmentStart": "2024-03-14T08:00:00.000Z", "appointmentStatus": "Confirmed", "BESAppointmentId": "CBF12CCFR", "id": "13008519" }, "expectedCompletionDate": "2024-03-14T23:59:59.000Z", "id": "13006371", "internalId": "0001255123", "product": { "@type": "BTProductRefOrValue", "customerFacingServiceId": { "previousValue": "", "value": "BBONE10099999" }, "id": "4a14bb8e-2f06-b129-7c9c-c67887845bca", "productCharacteristic": [ ], "productOffering": { "id": "E0000432" } }, "state": "inProgress", "subStatus": "DisconnectEsideCopperByBTWwbc" }, { "@type": "BTProductOrderItem", "action": "add", "expectedCompletionDate": "2024-03-14T23:59:59.000Z", "id": "13006371.3", "internalId": "0001255124", "product": { "@type": "BTProductRefOrValue", "customerFacingServiceId": { "previousValue": "", "value": "BBONE10099999" }, "id": "19b65267-6b6c-c7b0-b0d6-49c926211e46", "productCharacteristic": [ { "@type": "BTCharacteristic", "name": "ATT_RT_numberOfAbortiveVisits", "value": "1" } ], "productOffering": { "id": "E0000153" } }, "state": "inProgress", "subStatus": "In Progress" }, { "@type": "BTProductOrderItem", "action": "add", "expectedCompletionDate": "2024-03-14T23:59:59.000Z", "id": "13006371.1", "internalId": "0001255128", "product": { "@type": "BTProductRefOrValue", "customerFacingServiceId": { "previousValue": "", "value": "BBONE10099999" }, "id": "40c533ef-8b35-e459-27cd-8f8bc52cd064", "productCharacteristic": [ ], "productOffering": { "id": "E0000154" } }, "state": "inProgress", "subStatus": "DisconnectEsideCopperByBTWwbc" }, { "@type": "BTProductOrderItem", "action": "add", "id": "13006371.2", "internalId": "0001255132", "product": { "@type": "BTProductRefOrValue", "customerFacingServiceId": { "previousValue": "", "value": "BBONE10099999" }, "id": "29191318-b152-6ee6-07ae-706161a6e4ad", "productCharacteristic": [ ], "productOffering": { "id": "E0000703" } }, "state": "completed", "subStatus": "Closed" } ], "relatedParty": [ { "@referredType": "Customer", "@type": "BTRelatedParty", "id": "CUG5099999999", "role": "BtCug" } ] } }, "eventId": "4b2eae8d-8e7f-7543-af74-bb47608cc3bd", "eventTime": "2024-03-14T11:23:44.994Z", "eventType": "ProductOrderStateChangeEvent" }
Openreach KCI3 (order completion) Not Yet Received
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{ "event": { "productOrder": { "externalId": "13006349", "id": "00103497", "errorMessage": [ { "subCode": "101019", "message": "Informational : 101019 : KCI-3 (Order Completed) Delayed in Processing.", "productOrderItem": { "itemId": "13006349.1" } }, { "subCode": "101019", "message": "Informational : 101019 : KCI-3 (Order Completed) Delayed in Processing.", "productOrderItem": { "itemId": "13006349" } } ], "productOrderItem": [ { "id": "13006349.3", "internalId": "0001251176", "action": "add", "state": "inProgress", "subStatus": "In Progress", "product": { "productOffering": { "id": "E0000153" }, "@type": "BTProductRefOrValue", "customerFacingServiceId": { "value": "BBONE19999999", "previousValue": "" }, "id": "4866386d-7420-43d5-fd29-68d3761049cb" }, "@type": "BTProductOrderItem", "expectedCompletionDate": "2024-02-27T23:59:59.000Z" }, { "id": "13006349.1", "internalId": "0001251180", "action": "add", "state": "inProgress", "subStatus": "DelayedBySupplier", "product": { "productOffering": { "id": "E0000028" }, "@type": "BTProductRefOrValue", "customerFacingServiceId": { "value": "BBONE19999999", "previousValue": "" }, "id": "85e35e23-6b87-7eec-7387-c140e40e4cd6" }, "@type": "BTProductOrderItem", "expectedCompletionDate": "2024-02-27T23:59:59.000Z" }, { "id": "13006349.2", "internalId": "0001251184", "action": "add", "state": "completed", "subStatus": "Closed", "product": { "productOffering": { "id": "E0000703" }, "@type": "BTProductRefOrValue", "customerFacingServiceId": { "value": "BBONE19999999", "previousValue": "" }, "id": "b16c5d2a-281b-3381-c7b7-efde3f63f517" }, "@type": "BTProductOrderItem" }, { "id": "13006349", "internalId": "0001251175", "action": "add", "state": "inProgress", "subStatus": "inProgress", "product": { "productOffering": { "id": "E0000021" }, "@type": "BTProductRefOrValue", "customerFacingServiceId": { "value": "BBONE19999999", "previousValue": "" }, "id": "98b2c2a8-afb2-4a6a-7601-959d638de265", "productCharacteristic": { "name": "ATT_RT_ONTPortNumber", "value": "1", "@type": "BTCharacteristic" } }, "@type": "BTProductOrderItem", "appointment": { "id": "13008492", "BESAppointmentId": "CA75AAAFR", "appointmentStatus": "Confirmed", "appointmentStart": "2024-02-27T08:00:00.000Z", "appointmentFinish": "2024-02-27T13:00:00.000Z" } } ], "relatedParty": { "@referredType": "Customer", "@type": "BTRelatedParty", "role": "BtCug", "id": "CUG5099999999" }, "@type": "BTProductOrder" } } }
Cancellation
Cancel Product Order Create
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{ "event": { "cancelProductOrder": { "@type": "BTCancelProductOrder", "state": "inProgress", "productOrder": { "id": "00086096" } } }, "eventType": "CancelProductOrderCreateEvent", "eventTime": "2024-06-05T14:44:38.539Z", "eventId": "720fdb33-6b2f-bfb1-523b-a2274b3c3a05" }
Customer Cancellation Accepted
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{ "event": { "productOrder": { "errorMessage": [], "externalId": "130011789", "id": "00163909", "productOrderItem": [ { "id": "130011789", "internalId": "0001915505", "action": "add", "state": "assessingCancellation", "subStatus": "CancellationAccepted", "product": { "productOffering": { "id": "E0000432" }, "@type": "BTProductRefOrValue", "customerFacingServiceId": { "value": "BBONE10029999", "previousValue": "" }, "id": "6fa2e703-b793-7b42-f7d4-c8844e5219c7", "productCharacteristic": [] }, "@type": "BTProductOrderItem", "expectedCompletionDate": "2024-06-17T23:59:59+01:00", "appointment": { "id": "0WOcg000000gkY5GAI", "BESAppointmentId": "D0A4742FR", "appointmentStatus": "Booked", "appointmentStart": "2024-06-17T07:00:00+01:00", "appointmentFinish": "2024-06-17T12:00:00+01:00" } }, { "id": "130011789.3", "internalId": "0001915506", "action": "add", "state": "assessingCancellation", "subStatus": "Cancellation Request", "product": { "productOffering": { "id": "E0000153" }, "@type": "BTProductRefOrValue", "customerFacingServiceId": { "value": "BBONE10029999", "previousValue": "" }, "id": "98532ed1-88de-ee90-a461-335c7d69b408", "productCharacteristic": [] }, "@type": "BTProductOrderItem", "expectedCompletionDate": "2024-06-17T23:59:59+01:00" }, { "id": "130011789.1", "internalId": "0001915510", "action": "add", "state": "assessingCancellation", "subStatus": "CancellationAccepted", "product": { "productOffering": { "id": "E0000154" }, "@type": "BTProductRefOrValue", "customerFacingServiceId": { "value": "BBONE10029999", "previousValue": "" }, "id": "844dad58-43ea-a332-90d8-555196bc2d5c", "productCharacteristic": [] }, "@type": "BTProductOrderItem", "expectedCompletionDate": "2024-06-17T23:59:59+01:00" }, { "id": "130011789.2", "internalId": "0001915514", "action": "add", "state": "completed", "subStatus": "Closed", "product": { "productOffering": { "id": "E0000703" }, "@type": "BTProductRefOrValue", "customerFacingServiceId": { "value": "BBONE10029999", "previousValue": "" }, "id": "004b2c95-2312-45eb-48d2-663d6f04e033", "productCharacteristic": [] }, "@type": "BTProductOrderItem" } ], "relatedParty": [ { "@referredType": "Customer", "@type": "BTRelatedParty", "role": "BtCug", "id": "CUG5002239999" } ], "@type": "BTProductOrder" } }, "eventType": "ProductOrderStateChangeEvent", "eventTime": "2024-06-05T14:45:12.509Z", "eventId": "b680d04a-21bb-3096-b0d0-c04eefb889a2" }
Order Being Cancelled for Customer
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{ "event": { "productOrder": { "externalId": "130011789", "id": "00163909", "errorMessage": [ { "subCode": "151900", "message": "Informational : 151900 : Unwilling to supply reason", "productOrderItem": [ { "itemId": "130011789" } ] }, { "subCode": "151900", "message": "Informational : 151900 : Unwilling to supply reason", "productOrderItem": [ { "itemId": "130011789.1" } ] } ], "productOrderItem": [ { "id": "130011789", "internalId": "0001915505", "action": "add", "state": "assessingCancellation", "subStatus": "CancelledBTWwBCService", "product": { "productOffering": { "id": "E0000432" }, "@type": "BTProductRefOrValue", "customerFacingServiceId": { "value": "BBONE10028999", "previousValue": "" }, "id": "6fa2e703-b793-7b42-f7d4-c8844e5219c7", "productCharacteristic": [] }, "@type": "BTProductOrderItem", "expectedCompletionDate": "2024-06-17T23:59:59+01:00", "appointment": { "id": "0WOcg000000gkY5GAI", "BESAppointmentId": "D0A4742FR", "appointmentStatus": "Cancelled", "appointmentStart": "2024-06-17T07:00:00+01:00", "appointmentFinish": "2024-06-17T12:00:00+01:00" } }, { "id": "130011789.3", "internalId": "0001915506", "action": "add", "state": "assessingCancellation", "subStatus": "Cancellation Request", "product": { "productOffering": { "id": "E0000153" }, "@type": "BTProductRefOrValue", "customerFacingServiceId": { "value": "BBONE10028999", "previousValue": "" }, "id": "98532ed1-88de-ee90-a461-335c7d69b408", "productCharacteristic": [] }, "@type": "BTProductOrderItem", "expectedCompletionDate": "2024-06-17T23:59:59+01:00" }, { "id": "130011789.1", "internalId": "0001915510", "action": "add", "state": "cancelled", "subStatus": "CancelledBTWwBCService", "product": { "productOffering": { "id": "E0000154" }, "@type": "BTProductRefOrValue", "customerFacingServiceId": { "value": "BBONE10028999", "previousValue": "" }, "id": "844dad58-43ea-a332-90d8-555196bc2d5c", "productCharacteristic": [] }, "@type": "BTProductOrderItem", "expectedCompletionDate": "2024-06-17T23:59:59+01:00" }, { "id": "130011789.2", "internalId": "0001915514", "action": "add", "state": "completed", "subStatus": "Closed", "product": { "productOffering": { "id": "E0000703" }, "@type": "BTProductRefOrValue", "customerFacingServiceId": { "value": "BBONE10028999", "previousValue": "" }, "id": "004b2c95-2312-45eb-48d2-663d6f04e033", "productCharacteristic": [] }, "@type": "BTProductOrderItem" } ], "relatedParty": [ { "@referredType": "Customer", "@type": "BTRelatedParty", "role": "BtCug", "id": "CUG5002237777" } ], "@type": "BTProductOrder" } }, "eventType": "ProductOrderStateChangeEvent", "eventTime": "2024-06-05T15:17:17.872Z", "eventId": "6c2259ca-e78a-4703-76aa-af52f45a4839" }
Order Fully Cancelled for Customer
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{ "event": { "productOrder": { "externalId": "130011789", "id": "00163909", "errorMessage": [ { "subCode": "151900", "message": "Informational : 151900 : Unwilling to supply reason", "productOrderItem": [ { "itemId": "130011789" } ] }, { "subCode": "151900", "message": "Informational : 151900 : Unwilling to supply reason", "productOrderItem": [ { "itemId": "130011789.1" } ] } ], "productOrderItem": [ { "id": "130011789", "internalId": "0001915505", "action": "add", "state": "cancelled", "subStatus": "CancelledBTWwBCService", "product": { "productOffering": { "id": "E0000432" }, "@type": "BTProductRefOrValue", "customerFacingServiceId": { "value": "BBONE10029999", "previousValue": "" }, "id": "6fa2e703-b793-7b42-f7d4-c8844e5219c7", "productCharacteristic": [] }, "@type": "BTProductOrderItem", "expectedCompletionDate": "2024-06-17T23:59:59+01:00", "appointment": { "id": "0WOcg000000gkY5GAI", "BESAppointmentId": "D0A4742FR", "appointmentStatus": "Cancelled", "appointmentStart": "2024-06-17T07:00:00+01:00", "appointmentFinish": "2024-06-17T12:00:00+01:00" } }, { "id": "130011789.3", "internalId": "0001915506", "action": "add", "state": "cancelled", "subStatus": "CancelledBTWwBCService", "product": { "productOffering": { "id": "E0000153" }, "@type": "BTProductRefOrValue", "customerFacingServiceId": { "value": "BBONE10029999", "previousValue": "" }, "id": "98532ed1-88de-ee90-a461-335c7d69b408", "productCharacteristic": [] }, "@type": "BTProductOrderItem", "expectedCompletionDate": "2024-06-17T23:59:59+01:00" }, { "id": "130011789.1", "internalId": "0001915510", "action": "add", "state": "cancelled", "subStatus": "CancelledBTWwBCService", "product": { "productOffering": { "id": "E0000154" }, "@type": "BTProductRefOrValue", "customerFacingServiceId": { "value": "BBONE10029999", "previousValue": "" }, "id": "844dad58-43ea-a332-90d8-555196bc2d5c", "productCharacteristic": [] }, "@type": "BTProductOrderItem", "expectedCompletionDate": "2024-06-17T23:59:59+01:00" }, { "id": "130011789.2", "internalId": "0001915514", "action": "add", "state": "cancelled", "subStatus": "Cancelled", "product": { "productOffering": { "id": "E0000703" }, "@type": "BTProductRefOrValue", "customerFacingServiceId": { "value": "BBONE10029999", "previousValue": "" }, "id": "004b2c95-2312-45eb-48d2-663d6f04e033", "productCharacteristic": [] }, "@type": "BTProductOrderItem" } ], "relatedParty": [ { "@referredType": "Customer", "@type": "BTRelatedParty", "role": "BtCug", "id": "CUG5002236666" } ], "@type": "BTProductOrder" } }, "eventType": "ProductOrderStateChangeEvent", "eventTime": "2024-06-05T15:17:21.684Z", "eventId": "d28f21a8-f329-0be3-cd1e-38bf06e8ec11" }
WBMC Order Cancelled By BTWholesale
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{ "event": { "productOrder": { "externalId": "13004968", "id": "00086096", "errorMessage": [ { "subCode": "100205", "message": "Informational : 100205 : Cancelled by BT Wholesale", "productOrderItem": { "itemId": "13004968.1" } }, { "subCode": "100205", "message": "Informational : 100205 : Cancelled by BT Wholesale", "productOrderItem": { "itemId": "13004968" } } ], "productOrderItem": [ { "id": "13004968.1", "internalId": "0001083103", "action": "add", "state": "failed", "subStatus": "FailedBTWwBCService", "product": { "productOffering": { "id": "E0000154" }, "@type": "BTProductRefOrValue", "customerFacingServiceId": { "value": "BBONE19999999", "previousValue": "" }, "id": "6d4d8d5f-b277-446d-4706-549da5c8ab37" }, "@type": "BTProductOrderItem", "expectedCompletionDate": "2024-03-04T23:59:59.000Z" }, { "id": "13004968.2", "internalId": "0001083107", "action": "add", "state": "failed", "subStatus": "Failed", "product": { "productOffering": { "id": "E0000703" }, "@type": "BTProductRefOrValue", "customerFacingServiceId": { "value": "BBONE19999999", "previousValue": "" }, "id": "4b438a4e-053e-dede-38a3-79e26e07e8d7" }, "@type": "BTProductOrderItem" }, { "id": "13004968", "internalId": "0001083098", "action": "add", "state": "inProgress", "subStatus": "inProgress", "product": { "productOffering": { "id": "E0000430" }, "@type": "BTProductRefOrValue", "customerFacingServiceId": { "value": "BBONE19999999", "previousValue": "" }, "id": "65204f3e-2a41-b2c4-2fc5-7df7c1067a06" }, "@type": "BTProductOrderItem", "appointment": { "id": "13006972", "BESAppointmentId": "CB39D26FR", "appointmentStatus": "Cancelled", "appointmentStart": "2024-03-04T08:00:00.000Z", "appointmentFinish": "2024-03-04T13:00:00.000Z" } }, { "id": "13004968.3", "internalId": "0001083099", "action": "add", "state": "inProgress", "subStatus": "inProgress", "product": { "productOffering": { "id": "E0000153" }, "@type": "BTProductRefOrValue", "customerFacingServiceId": { "value": "BBONE19999999", "previousValue": "" }, "id": "60573a98-45cc-b733-043f-50cb272d4abe" }, "@type": "BTProductOrderItem" } ], "relatedParty": { "@referredType": "Customer", "@type": "BTRelatedParty", "role": "BtCug", "id": "CUG5099999999" }, "@type": "BTProductOrder" } }, "eventType": "ProductOrderStateChangeEvent", "eventTime": "2024-02-28T08:47:55.077Z", "eventId": "b531a6ac-17b9-d575-0d20-eb349a3b9a13" }
Amendment
Customer Requested Amend Has Been Accepted
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{ "event": { "productOrder": { "errorMessage": [], "externalId": "20240515FTMV-P-1715796035322", "id": "00153399", "productOrderItem": [ { "id": "100", "internalId": "0001926905", "action": "add", "state": "inProgress", "subStatus": "AmendmentAccepted", "product": { "productOffering": { "id": "E0000432" }, "@type": "BTProductRefOrValue", "customerFacingServiceId": { "value": "BBONE10029999", "previousValue": "" }, "id": "119a435d-6b53-c109-6680-0391babbb1ec", "productCharacteristic": [] }, "@type": "BTProductOrderItem", "appointment": { "id": "1", "BESAppointmentId": "D0BCC70FR", "appointmentStatus": "Booked", "appointmentStart": "2024-07-16T08:00:00+01:00", "appointmentFinish": "2024-07-16T08:00:00+01:00" } }, { "id": "100.2", "internalId": "0001926906", "action": "add", "state": "inProgress", "subStatus": "Amend Request", "product": { "productOffering": { "id": "E0000153" }, "@type": "BTProductRefOrValue", "customerFacingServiceId": { "value": "BBONE10029999", "previousValue": "" }, "id": "f54b415a-02d0-4b84-08db-9d4f2cc35e1c", "productCharacteristic": [] }, "@type": "BTProductOrderItem" }, { "id": "100.1", "internalId": "0001926910", "action": "add", "state": "inProgress", "subStatus": "AmendmentAccepted", "product": { "productOffering": { "id": "E0000154" }, "@type": "BTProductRefOrValue", "customerFacingServiceId": { "value": "BBONE10029999", "previousValue": "" }, "id": "d28fbc98-369c-7f2c-48e4-15ccf55c5950", "productCharacteristic": [] }, "@type": "BTProductOrderItem" }, { "id": "100.3", "internalId": "0001926914", "action": "add", "state": "completed", "subStatus": "Closed", "product": { "productOffering": { "id": "E0000703" }, "@type": "BTProductRefOrValue", "customerFacingServiceId": { "value": "BBONE10029999", "previousValue": "" }, "id": "959381f5-8bcd-9aeb-d7db-8bb5b166a141", "productCharacteristic": [] }, "@type": "BTProductOrderItem" } ], "relatedParty": [ { "@referredType": "Customer", "@type": "BTRelatedParty", "role": "BtCug", "id": "CUG5023769999" } ], "@type": "BTProductOrder" } }, "eventType": "ProductOrderStateChangeEvent", "eventTime": "2024-06-05T10:05:14.487Z", "eventId": "d3c46e52-975a-5c4a-ce28-2482ed406887" }
Customer Requested Amend Has Been Actioned
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{ "event": { "productOrder": { "externalId": "13007065", "id": "00110291", "errorMessage": [ { "subCode": "540", "message": "Informational : 540 : Your amend request has been actioned", "productOrderItem": { "itemId": "13007065" } }, { "subCode": "540", "message": "Informational : 540 : Your amend request has been actioned", "productOrderItem": { "itemId": "13007065.1" } } ], "productOrderItem": [ { "id": "13007065", "internalId": "0001347564", "action": "add", "state": "inProgress", "subStatus": "AmendedByBTWwBC", "product": { "productOffering": { "id": "E0000021" }, "@type": "BTProductRefOrValue", "customerFacingServiceId": { "value": "BBONE19999999", "previousValue": "" }, "id": "2465b2ed-ec65-ebc9-8815-26d31b2cbe8a" }, "@type": "BTProductOrderItem", "expectedCompletionDate": "2024-03-08T13:00:00.000Z", "appointment": { "id": "0WO3z000002cKvXGAU", "BESAppointmentId": "CB72C3CFR", "appointmentStatus": "Booked", "appointmentStart": "2024-03-07T08:00:00.000Z", "appointmentFinish": "2024-03-07T13:00:00.000Z" } }, { "id": "13007065.3", "internalId": "0001347565", "action": "add", "state": "inProgress", "subStatus": "Amend Request", "product": { "productOffering": { "id": "E0000153" }, "@type": "BTProductRefOrValue", "customerFacingServiceId": { "value": "BBONE19999999", "previousValue": "" }, "id": "cd48b502-bbbd-8ccb-8ea6-55a13080e9d1" }, "@type": "BTProductOrderItem", "expectedCompletionDate": "2024-03-08T13:00:00.000Z" }, { "id": "13007065.1", "internalId": "0001347569", "action": "add", "state": "inProgress", "subStatus": "AmendedByBTWwBC", "product": { "productOffering": { "id": "E0000028" }, "@type": "BTProductRefOrValue", "customerFacingServiceId": { "value": "BBONE19999999", "previousValue": "" }, "id": "45d0005b-fc0f-f3fc-6ade-4012e58ab63c" }, "@type": "BTProductOrderItem", "expectedCompletionDate": "2024-03-08T13:00:00.000Z" }, { "id": "13007065.2", "internalId": "0001347573", "action": "add", "state": "completed", "subStatus": "Closed", "product": { "productOffering": { "id": "E0000703" }, "@type": "BTProductRefOrValue", "customerFacingServiceId": { "value": "BBONE19999999", "previousValue": "" }, "id": "68dba8e4-00c2-23d1-5ddd-a09a7ed13ba9" }, "@type": "BTProductOrderItem" } ], "relatedParty": { "@referredType": "Customer", "@type": "BTRelatedParty", "role": "BtCug", "id": "CUG5099999999" }, "@type": "BTProductOrder" } }, "eventType": "ProductOrderStateChangeEvent", "eventTime": "2024-02-27T19:47:14.986Z", "eventId": "e16c64db-84cd-bf55-e851-e42f4f45c8c1" }
Modify
Product Order Create Event - Change Care Level
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{ "event": { "productOrder": { "externalId": "d7447523-be8e-4f78-a9ba-2343cbe2c193", "id": "00353012", "productOrderItem": [ { "action": "noChange", "id": "1", "internalId": "0003834469", "state": "acknowledged", "subStatus": "acknowledged", "@type": "BTProductOrderItem", "product": { "productOffering": { "id": "E0000432" }, "@type": "BTProductRefOrValue", "id": "e9d19d02-8f4d-3ea7-be0f-c8c776b3b6d0" }, "productOrderItem": [ { "action": "delete", "id": "100.1", "internalId": "0003834470", "state": "acknowledged", "subStatus": "acknowledged", "@type": "BTProductOrderItem", "product": { "productOffering": { "id": "E0000027" }, "@type": "BTProductRefOrValue", "id": "f0ceb7df-eef5-7362-9c17-d0731e45d8f4" } }, { "action": "noChange", "id": "-1", "internalId": "0003834474", "state": "acknowledged", "subStatus": "acknowledged", "@type": "BTProductOrderItem", "product": { "productOffering": { "id": "E0000703" }, "@type": "BTProductRefOrValue", "id": "e8f6add3-8be4-b183-742d-2d22e360bb83" } }, { "action": "add", "id": "100.2", "internalId": "0003834515", "state": "acknowledged", "subStatus": "acknowledged", "@type": "BTProductOrderItem", "product": { "productOffering": { "id": "E0000028" }, "@type": "BTProductRefOrValue", "id": "9b7083b0-faad-affa-32e8-b758773077b8" } } ] } ], "relatedParty": [ { "Id": "CUG5000099999", "role": "BtCug", "@type": "BTRelatedParty", "@referredType": "Customer" } ], "@type": "BTProductOrder" } }, "eventType": "ProductOrderCreateEvent", "eventTime": "2025-03-03T13:28:41.393Z", "eventId": "7fdce70d-44dd-d8e2-2b01-df2d06f6b1ef" }
Change Care Level WBMC Order Pending
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{ "event": { "productOrder": { "errorMessage": [ { "subCode": "2001", "message": "Warning : 2001 : The contact details supplied with your order do not match our database so the default contact details have been used", "productOrderItem": [ { "itemId": "100.2" } ] } ], "externalId": "d7447523-be8e-4f78-a9ba-2343cbe2c193", "id": "00353012", "productOrderItem": [ { "id": "1", "internalId": "0003834469", "action": "noChange", "state": "inProgress", "subStatus": "inProgress", "product": { "productOffering": { "id": "E0000432" }, "@type": "BTProductRefOrValue", "customerFacingServiceId": { "value": "BBONE10086260", "previousValue": "" }, "id": "e9d19d02-8f4d-3ea7-be0f-c8c776b3b6d0", "productCharacteristic": [] }, "@type": "BTProductOrderItem" }, { "id": "100.1", "internalId": "0003834470", "action": "delete", "state": "inProgress", "subStatus": "inProgress", "product": { "productOffering": { "id": "E0000027" }, "@type": "BTProductRefOrValue", "customerFacingServiceId": { "value": "BBONE10086260", "previousValue": "" }, "id": "f0ceb7df-eef5-7362-9c17-d0731e45d8f4", "productCharacteristic": [] }, "@type": "BTProductOrderItem" }, { "id": "100.2", "internalId": "0003834515", "action": "add", "state": "inProgress", "subStatus": "PendingWithBTWwBC", "product": { "productOffering": { "id": "E0000028" }, "@type": "BTProductRefOrValue", "customerFacingServiceId": { "value": "BBONE10086260", "previousValue": "" }, "id": "9b7083b0-faad-affa-32e8-b758773077b8", "productCharacteristic": [] }, "@type": "BTProductOrderItem" } ], "relatedParty": [ { "@referredType": "Customer", "@type": "BTRelatedParty", "role": "BtCug", "id": "CUG5000099999" } ], "@type": "BTProductOrder" } }, "eventType": "ProductOrderStateChangeEvent", "eventTime": "2025-03-03T13:56:40.330Z", "eventId": "15d312ae-be79-dd94-3248-9796e868a52e" }
Change Care Level WBMC Order Acknowledged
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{ "event": { "productOrder": { "errorMessage": [ { "subCode": "510", "message": "Informational : 510 : Your order has been acknowledged and BT is aiming for provisioning it as soon as possible.", "productOrderItem": [ { "itemId": "100.2" } ] } ], "externalId": "d7447523-be8e-4f78-a9ba-2343cbe2c193", "id": "00353012", "productOrderItem": [ { "id": "1", "internalId": "0003834469", "action": "noChange", "state": "inProgress", "subStatus": "inProgress", "product": { "productOffering": { "id": "E0000432" }, "@type": "BTProductRefOrValue", "customerFacingServiceId": { "value": "BBONE10086260", "previousValue": "" }, "id": "e9d19d02-8f4d-3ea7-be0f-c8c776b3b6d0", "productCharacteristic": [] }, "@type": "BTProductOrderItem" }, { "id": "100.1", "internalId": "0003834470", "action": "delete", "state": "inProgress", "subStatus": "inProgress", "product": { "productOffering": { "id": "E0000027" }, "@type": "BTProductRefOrValue", "customerFacingServiceId": { "value": "BBONE10086260", "previousValue": "" }, "id": "f0ceb7df-eef5-7362-9c17-d0731e45d8f4", "productCharacteristic": [] }, "@type": "BTProductOrderItem" }, { "id": "100.2", "internalId": "0003834515", "action": "add", "state": "inProgress", "subStatus": "AcceptedByBTWwBC", "product": { "productOffering": { "id": "E0000028" }, "@type": "BTProductRefOrValue", "customerFacingServiceId": { "value": "BBONE10086260", "previousValue": "" }, "id": "9b7083b0-faad-affa-32e8-b758773077b8", "productCharacteristic": [] }, "@type": "BTProductOrderItem" } ], "relatedParty": [ { "@referredType": "Customer", "@type": "BTRelatedParty", "role": "BtCug", "id": "CUG5000099999" } ], "@type": "BTProductOrder" } }, "eventType": "ProductOrderStateChangeEvent", "eventTime": "2025-03-03T14:01:49.228Z", "eventId": "129c7704-fe35-691c-5ff0-2d2252b64d6e" }
Change Care Level WBMC Order Committed
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{ "event": { "productOrder": { "errorMessage": [ { "subCode": "520", "message": "Informational : 520 : Your order will be delivered as soon as possible.", "productOrderItem": [ { "itemId": "100.2" } ] } ], "externalId": "d7447523-be8e-4f78-a9ba-2343cbe2c193", "id": "00353012", "productOrderItem": [ { "id": "1", "internalId": "0003834469", "action": "noChange", "state": "inProgress", "subStatus": "inProgress", "product": { "productOffering": { "id": "E0000432" }, "@type": "BTProductRefOrValue", "customerFacingServiceId": { "value": "BBONE10086260", "previousValue": "" }, "id": "e9d19d02-8f4d-3ea7-be0f-c8c776b3b6d0", "productCharacteristic": [] }, "@type": "BTProductOrderItem" }, { "id": "100.1", "internalId": "0003834470", "action": "delete", "state": "inProgress", "subStatus": "inProgress", "product": { "productOffering": { "id": "E0000027" }, "@type": "BTProductRefOrValue", "customerFacingServiceId": { "value": "BBONE10086260", "previousValue": "" }, "id": "f0ceb7df-eef5-7362-9c17-d0731e45d8f4", "productCharacteristic": [] }, "@type": "BTProductOrderItem" }, { "id": "100.2", "internalId": "0003834515", "action": "add", "state": "inProgress", "subStatus": "CommittedByBTWwBC", "product": { "productOffering": { "id": "E0000028" }, "@type": "BTProductRefOrValue", "customerFacingServiceId": { "value": "BBONE10086260", "previousValue": "" }, "id": "9b7083b0-faad-affa-32e8-b758773077b8", "productCharacteristic": [] }, "@type": "BTProductOrderItem", "expectedCompletionDate": "2025-03-06T23:59:59.000Z" } ], "relatedParty": [ { "@referredType": "Customer", "@type": "BTRelatedParty", "role": "BtCug", "id": "CUG5000099999" } ], "@type": "BTProductOrder" } }, "eventType": "ProductOrderStateChangeEvent", "eventTime": "2025-03-03T14:03:24.723Z", "eventId": "6c020fb8-b0fa-0f7b-7727-b611f02bee3c" }
Change Care Level WBMC Order Completed
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{ "event": { "productOrder": { "errorMessage": [ { "subCode": "530", "message": "Informational : 530 : Your order is now completed successfully", "productOrderItem": [ { "itemId": "100.2" } ] } ], "externalId": "d7447523-be8e-4f78-a9ba-2343cbe2c193", "id": "00353012", "productOrderItem": [ { "id": "1", "internalId": "0003834469", "action": "noChange", "state": "inProgress", "subStatus": "inProgress", "product": { "productOffering": { "id": "E0000432" }, "@type": "BTProductRefOrValue", "customerFacingServiceId": { "value": "BBONE10086260", "previousValue": "" }, "id": "e9d19d02-8f4d-3ea7-be0f-c8c776b3b6d0", "productCharacteristic": [] }, "@type": "BTProductOrderItem" }, { "id": "100.1", "internalId": "0003834470", "action": "delete", "state": "inProgress", "subStatus": "inProgress", "product": { "productOffering": { "id": "E0000027" }, "@type": "BTProductRefOrValue", "customerFacingServiceId": { "value": "BBONE10086260", "previousValue": "" }, "id": "f0ceb7df-eef5-7362-9c17-d0731e45d8f4", "productCharacteristic": [] }, "@type": "BTProductOrderItem" }, { "id": "100.2", "internalId": "0003834515", "action": "add", "state": "inProgress", "subStatus": "CompletedBTWwBCService", "product": { "productOffering": { "id": "E0000028" }, "@type": "BTProductRefOrValue", "customerFacingServiceId": { "value": "BBONE10086260", "previousValue": "" }, "id": "9b7083b0-faad-affa-32e8-b758773077b8", "productCharacteristic": [] }, "@type": "BTProductOrderItem", "expectedCompletionDate": "2025-03-06T23:59:59.000Z" } ], "relatedParty": [ { "@referredType": "Customer", "@type": "BTRelatedParty", "role": "BtCug", "id": "CUG5000099999" } ], "@type": "BTProductOrder" } }, "eventType": "ProductOrderStateChangeEvent", "eventTime": "2025-03-06T01:23:47.630Z", "eventId": "df06896c-b823-c843-ab78-d0e1eeca0205" }
Change Care Level Order Completed
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{ "event": { "productOrder": { "errorMessage": [ { "subCode": "530", "message": "Informational : 530 : Your order is now completed successfully", "productOrderItem": [ { "itemId": "100.2" } ] } ], "externalId": "d7447523-be8e-4f78-a9ba-2343cbe2c193", "id": "00353012", "productOrderItem": [ { "id": "1", "internalId": "0003834469", "action": "noChange", "state": "completed", "subStatus": "Closed", "product": { "productOffering": { "id": "E0000432" }, "@type": "BTProductRefOrValue", "customerFacingServiceId": { "value": "BBONE10086260", "previousValue": "" }, "id": "e9d19d02-8f4d-3ea7-be0f-c8c776b3b6d0", "productCharacteristic": [] }, "@type": "BTProductOrderItem" }, { "id": "100.1", "internalId": "0003834470", "action": "delete", "state": "inProgress", "subStatus": "inProgress", "product": { "productOffering": { "id": "E0000027" }, "@type": "BTProductRefOrValue", "customerFacingServiceId": { "value": "BBONE10086260", "previousValue": "" }, "id": "f0ceb7df-eef5-7362-9c17-d0731e45d8f4", "productCharacteristic": [] }, "@type": "BTProductOrderItem" }, { "id": "100.2", "internalId": "0003834515", "action": "add", "state": "completed", "subStatus": "CompletedBTWwBCService", "product": { "productOffering": { "id": "E0000028" }, "@type": "BTProductRefOrValue", "customerFacingServiceId": { "value": "BBONE10086260", "previousValue": "" }, "id": "9b7083b0-faad-affa-32e8-b758773077b8", "productCharacteristic": [] }, "@type": "BTProductOrderItem", "expectedCompletionDate": "2025-03-06T23:59:59.000Z" } ], "relatedParty": [ { "@referredType": "Customer", "@type": "BTRelatedParty", "role": "BtCug", "id": "CUG5000099999" } ], "@type": "BTProductOrder" } }
Suspend
Product Order Create Event - Suspend
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{ "event": { "productOrder": { "externalId": "abc-123-xyz", "id": "00334463", "productOrderItem": [ { "action": "noChange", "id": "100", "internalId": "0002101814", "state": "acknowledged", "subStatus": "acknowledged", "@type": "BTProductOrderItem", "product": { "productOffering": { "id": "E0000529" }, "@type": "BTProductRefOrValue", "id": "105ca036-f649-d2f4-2ce0-579fb6c87fb9" }, "productOrderItem": [ { "action": "add", "id": "100.1", "internalId": "0002101821", "state": "acknowledged", "subStatus": "acknowledged", "@type": "BTProductOrderItem", "product": { "productOffering": { "id": "E0000999" }, "@type": "BTProductRefOrValue", "id": "6d16e4a2-5bda-8191-348c-a0498601837e" } }, { "action": "noChange", "id": "100", "internalId": "0002101815", "state": "acknowledged", "subStatus": "acknowledged", "@type": "BTProductOrderItem", "product": { "productOffering": { "id": "E0000029" }, "@type": "BTProductRefOrValue", "id": "10670d57-59a4-7ec5-95b9-850f182b26bc" } }, { "action": "noChange", "id": "100", "internalId": "0002101819", "state": "acknowledged", "subStatus": "acknowledged", "@type": "BTProductOrderItem", "product": { "productOffering": { "id": "E0000703" }, "@type": "BTProductRefOrValue", "id": "2ed01174-041d-f012-3e11-9aca5ad23e32" } } ] } ], "relatedParty": [ { "Id": "CUG5002237010", "role": "BtCug", "@type": "BTRelatedParty", "@referredType": "Customer" } ], "@type": "BTProductOrder" } }, "eventType": "ProductOrderCreateEvent", "eventTime": "2025-11-28T11:40:43.494Z", "eventId": "0a8e4b8b-89f5-137e-e32e-a076130edf82" }
Completed - Suspend
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{ "event": { "productOrder": { "errorMessage": [], "externalId": "abc-123-xyz", "id": "00334463", "productOrderItem": [ { "id": "100", "internalId": "0002101814", "action": "noChange", "state": "completed", "subStatus": "Closed", "product": { "productOffering": { "id": "E0000529" }, "@type": "BTProductRefOrValue", "customerFacingServiceId": { "value": "BBONE70016956", "previousValue": "" }, "id": "105ca036-f649-d2f4-2ce0-579fb6c87fb9", "productCharacteristic": [] }, "@type": "BTProductOrderItem" }, { "id": "100.1", "internalId": "0002101821", "action": "add", "state": "completed", "subStatus": "Closed", "product": { "productOffering": { "id": "E0000999" }, "@type": "BTProductRefOrValue", "customerFacingServiceId": { "value": "BBONE70016956", "previousValue": "" }, "id": "6d16e4a2-5bda-8191-348c-a0498601837e", "productCharacteristic": [] }, "@type": "BTProductOrderItem" } ], "relatedParty": [ { "@referredType": "Customer", "@type": "BTRelatedParty", "role": "BtCug", "id": "CUG5002237010" } ], "@type": "BTProductOrder" } }, "eventType": "ProductOrderStateChangeEvent", "eventTime": "2025-11-28T11:45:43.494Z", "eventId": "ecd4b6b1-eb93-3617-c059-b319b372602d" }
Resume
Product Order Create Event - Resume
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{ "event": { "productOrder": { "externalId": "abc-123-xyz", "id": "00493389", "productOrderItem": [ { "action": "noChange", "id": "100", "internalId": "0003167505", "state": "acknowledged", "subStatus": "acknowledged", "@type": "BTProductOrderItem", "product": { "productOffering": { "id": "E0000174" }, "@type": "BTProductRefOrValue", "id": "38e5893e-e188-30ba-2292-1988a265d592" }, "productOrderItem": [ { "action": "noChange", "id": "100", "internalId": "0003167506", "state": "acknowledged", "subStatus": "acknowledged", "@type": "BTProductOrderItem", "product": { "productOffering": { "id": "E0000029" }, "@type": "BTProductRefOrValue", "id": "56f165db-0809-2b23-3ba2-e93cc7c409a7" } }, { "action": "noChange", "id": "100", "internalId": "0003167510", "state": "acknowledged", "subStatus": "acknowledged", "@type": "BTProductOrderItem", "product": { "productOffering": { "id": "E0000703" }, "@type": "BTProductRefOrValue", "id": "cbf90fd9-edfc-1864-b078-f47036e0995e" } }, { "action": "delete", "id": "100.1", "internalId": "0003167512", "state": "acknowledged", "subStatus": "acknowledged", "@type": "BTProductOrderItem", "product": { "productOffering": { "id": "E0000999" }, "@type": "BTProductRefOrValue", "id": "a1381029-4702-54c1-844e-d85b831d5d37" } } ] } ], "relatedParty": [ { "Id": "CUG5002237143", "role": "BtCug", "@type": "BTRelatedParty", "@referredType": "Customer" } ], "@type": "BTProductOrder" } }, "eventType": "ProductOrderCreateEvent", "eventTime": "2025-08-06T05:36:24.196Z", "eventId": "9bc87cf5-4f57-7ba5-16d4-6e0eee45819a" }
Completed - Resume
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{ "event": { "productOrder": { "errorMessage": [], "externalId": "abc-123-xyz", "id": "00493389", "productOrderItem": [ { "id": "100", "internalId": "0003167505", "action": "noChange", "state": "completed", "subStatus": "Closed", "product": { "productOffering": { "id": "E0000174" }, "@type": "BTProductRefOrValue", "customerFacingServiceId": { "value": "BBONE70021513", "previousValue": "" }, "id": "38e5893e-e188-30ba-2292-1988a265d592", "productCharacteristic": [] }, "@type": "BTProductOrderItem" } ], "relatedParty": [ { "@referredType": "Customer", "@type": "BTRelatedParty", "role": "BtCug", "id": "CUG5002237143" } ], "@type": "BTProductOrder" } }, "eventType": "ProductOrderStateChangeEvent", "eventTime": "2025-08-06T05:37:07.580Z", "eventId": "80042252-6caf-7348-cb6c-50a490804f45" }
Cease
Product Order Create Event - Cease
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{ "event": { "productOrder": { "externalId": "130019426", "id": "00254400", "productOrderItem": [ { "action": "delete", "id": "130019426", "internalId": "0002886739", "state": "acknowledged", "subStatus": "acknowledged", "@type": "BTProductOrderItem", "product": { "productOffering": { "id": "E0000021" }, "@type": "BTProductRefOrValue", "id": "66e8384f-19a5-a775-6b9d-ebefd542a109" }, "productOrderItem": [ { "action": "delete", "id": "-1", "internalId": "0002886740", "state": "acknowledged", "subStatus": "acknowledged", "@type": "BTProductOrderItem", "product": { "productOffering": { "id": "E0000028" }, "@type": "BTProductRefOrValue", "id": "aa38c6ce-90c4-8a52-246f-c09a37e00738" } }, { "action": "delete", "id": "-2", "internalId": "0002886744", "state": "acknowledged", "subStatus": "acknowledged", "@type": "BTProductOrderItem", "product": { "productOffering": { "id": "E0000703" }, "@type": "BTProductRefOrValue", "id": "669e7c7c-a443-451c-7bd5-8f8aa2229ced" } } ] } ], "relatedParty": [ { "Id": "CUG5002299999", "role": "BtCug", "@type": "BTRelatedParty", "@referredType": "Customer" } ], "@type": "BTProductOrder" } }, "eventType": "ProductOrderCreateEvent", "eventTime": "2024-10-30T09:33:13.342Z", "eventId": "8093649d-f49f-7a5a-b277-3cd4585d8896" }
Order In Progress - Cease
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{ "event": { "productOrder": { "errorMessage": [], "externalId": "130019426", "id": "00254400", "productOrderItem": [ { "id": "130014097", "internalId": "0002886743", "action": "delete", "state": "inProgress", "subStatus": "inProgress", "product": { "productOffering": { "id": null }, "@type": "BTProductRefOrValue", "customerFacingServiceId": { "value": "BBONE10040042", "previousValue": "" }, "id": "c5c2f5db-89ec-3f73-f582-70d9e910479e", "productCharacteristic": [] }, "@type": "BTProductOrderItem" } ], "relatedParty": [ { "@referredType": "Customer", "@type": "BTRelatedParty", "role": "BtCug", "id": "CUG5002299999" } ], "@type": "BTProductOrder" } }, "eventType": "ProductOrderStateChangeEvent", "eventTime": "2024-10-30T09:33:27.523Z", "eventId": "d8d44ec1-842d-2671-2cd9-d2ce0475ef12" }
Pending With WBC - Cease
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{ "event": { "productOrder": { "errorMessage": [], "externalId": "130019426", "id": "00254400", "productOrderItem": [ { "id": "130014097", "internalId": "0002886743", "action": "delete", "state": "inProgress", "subStatus": "PendingWithBTWwBC", "product": { "productOffering": { "id": null }, "@type": "BTProductRefOrValue", "customerFacingServiceId": { "value": "BBONE10040042", "previousValue": "" }, "id": "c5c2f5db-89ec-3f73-f582-70d9e910479e", "productCharacteristic": [] }, "@type": "BTProductOrderItem" } ], "relatedParty": [ { "@referredType": "Customer", "@type": "BTRelatedParty", "role": "BtCug", "id": "CUG5002299999" } ], "@type": "BTProductOrder" } }, "eventType": "ProductOrderStateChangeEvent", "eventTime": "2024-10-30T09:33:38.525Z", "eventId": "b27309ef-7368-8c1d-8f0e-c574dbdc0b7f" }
Acknowledged By WBC - Cease
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{ "event": { "productOrder": { "errorMessage": [ { "subCode": "510", "message": "Informational : 510 : Your order has been acknowledged and BT is aiming for provisioning it as soon as possible.", "productOrderItem": [ { "itemId": "130014097" } ] } ], "externalId": "130019426", "id": "00254400", "productOrderItem": [ { "id": "130014097", "internalId": "0002886743", "action": "delete", "state": "inProgress", "subStatus": "AcceptedByBTWwBC", "product": { "productOffering": { "id": null }, "@type": "BTProductRefOrValue", "customerFacingServiceId": { "value": "BBONE10040042", "previousValue": "" }, "id": "c5c2f5db-89ec-3f73-f582-70d9e910479e", "productCharacteristic": [] }, "@type": "BTProductOrderItem" } ], "relatedParty": [ { "@referredType": "Customer", "@type": "BTRelatedParty", "role": "BtCug", "id": "CUG5002299999" } ], "@type": "BTProductOrder" } }, "eventType": "ProductOrderStateChangeEvent", "eventTime": "2024-10-30T09:40:25.390Z", "eventId": "8bb448c8-a01a-8416-57f5-2d61cf841051" }
Committed By WBC - Cease
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{ "event": { "productOrder": { "errorMessage": [ { "subCode": "520", "message": "Informational : 520 : Your order will be delivered as soon as possible.", "productOrderItem": [ { "itemId": "130014097" } ] } ], "externalId": "130019426", "id": "00254400", "productOrderItem": [ { "id": "130014097", "internalId": "0002886743", "action": "delete", "state": "inProgress", "subStatus": "CommittedByBTWwBC", "product": { "productOffering": { "id": null }, "@type": "BTProductRefOrValue", "customerFacingServiceId": { "value": "BBONE10040042", "previousValue": "" }, "id": "c5c2f5db-89ec-3f73-f582-70d9e910479e", "productCharacteristic": [] }, "@type": "BTProductOrderItem", "expectedCompletionDate": "2024-11-04T23:59:59.000Z" } ], "relatedParty": [ { "@referredType": "Customer", "@type": "BTRelatedParty", "role": "BtCug", "id": "CUG5002299999" } ], "@type": "BTProductOrder" } }, "eventType": "ProductOrderStateChangeEvent", "eventTime": "2024-10-30T09:51:14.655Z", "eventId": "4c037131-e5ae-3d33-754e-7ef431d70b48" }
Completed By WBC - Cease
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{ "event": { "productOrder": { "errorMessage": [ { "subCode": "530", "message": "Informational : 530 : Your order is now completed successfully", "productOrderItem": [ { "itemId": "130014097" } ] } ], "externalId": "130019426", "id": "00254400", "productOrderItem": [ { "id": "130014097", "internalId": "0002886743", "action": "delete", "state": "inProgress", "subStatus": "CompletedBTWwBCService", "product": { "productOffering": { "id": null }, "@type": "BTProductRefOrValue", "customerFacingServiceId": { "value": "BBONE10040042", "previousValue": "" }, "id": "c5c2f5db-89ec-3f73-f582-70d9e910479e", "productCharacteristic": [] }, "@type": "BTProductOrderItem", "expectedCompletionDate": "2024-11-04T23:59:59.000Z" } ], "relatedParty": [ { "@referredType": "Customer", "@type": "BTRelatedParty", "role": "BtCug", "id": "CUG5002299999" } ], "@type": "BTProductOrder" } }, "eventType": "ProductOrderStateChangeEvent", "eventTime": "2024-11-04T01:59:09.685Z", "eventId": "5652779a-8726-7a65-69cd-ea9f8c88056c" }
Completed - Cease
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{ "event": { "productOrder": { "errorMessage": [ { "subCode": "530", "message": "Informational : 530 : Your order is now completed successfully", "productOrderItem": [ { "itemId": "130014097" } ] } ], "externalId": "130019426", "id": "00254400", "productOrderItem": [ { "id": "130014097", "internalId": "0002886743", "action": "delete", "state": "completed", "subStatus": "CompletedBTWwBCService", "product": { "productOffering": { "id": null }, "@type": "BTProductRefOrValue", "customerFacingServiceId": { "value": "BBONE10040042", "previousValue": "" }, "id": "c5c2f5db-89ec-3f73-f582-70d9e910479e", "productCharacteristic": [] }, "@type": "BTProductOrderItem", "expectedCompletionDate": "2024-11-04T23:59:59.000Z" } ], "relatedParty": [ { "@referredType": "Customer", "@type": "BTRelatedParty", "role": "BtCug", "id": "CUG5002299999" } ], "@type": "BTProductOrder" } }, "eventType": "ProductOrderStateChangeEvent", "eventTime": "2024-11-04T02:00:48.412Z", "eventId": "f7b7748a-23a6-da7d-ed21-0dad1bae0dcc" }