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Order Management And Progress Updates

Product Order Create Event

{
	"event": {
		"productOrder": {
			"externalId": "13008684",
			"id": "00125420",
			"productOrderItem": [
				{
					"action": "add",
					"internalId": "0001481701",
					"id": "13008684",
					"state": "acknowledged",
					"subStatus": "acknowledged",
					"@type": "BTProductOrderItem",
					"product": {
						"productOffering": {
							"id": "E0000432"
						},
						"id": "d74d0a52-b260-040d-dd9f-8dedb0c6e463",
						"@type": "BTProductRefOrValue"
					},
					"productOrderItem": [
						{
							"action": "add",
							"internalId": "0001481706",
							"id": "13008684.1",
							"state": "acknowledged",
                    		"subStatus": "acknowledged",
							"@type": "BTProductOrderItem",
							"product": {
								"productOffering": {
									"id": "E0000154"
								},
								"id": "e88fec10-79e0-1a62-c7d7-c378f4915140",
								"@type": "BTProductRefOrValue"
							}
						},
						{
							"action": "add",
							"internalId": "0001481710",
							"id": "13008684.2",
							"state": "acknowledged",
							"subStatus": "acknowledged",
							"@type": "BTProductOrderItem",
							"product": {
								"productOffering": {
									"id": "E0000703"
								},
								"id": "219fafc4-6d24-effc-e868-94d003713214",
								"@type": "BTProductRefOrValue"
							}
						},
						{
							"action": "add",
							"internalId": "0001481702",
							"id": "13008684.3",
							"state": "acknowledged",
                    		"subStatus": "acknowledged",
							"@type": "BTProductOrderItem",
							"product": {
								"productOffering": {
									"id": "E0000153"
								},
								"id": "5456c872-25b6-4cad-5f7e-ea0c207a1a16",
								"@type": "BTProductRefOrValue"
							}
						}
					]
				}
			],
			"relatedParty": [
				{
					"id": "CUG5009999999",
					"role": "BtCug",
					"@referredType": "Customer",
					"@type": "BTRelatedParty"
				}
			],
			"@type": "BTProductOrder"
		}
	},
	"eventType": "ProductOrderCreateEvent",
	"eventTime": "2024-03-25T12:49:05.037Z",
	"eventId": "a3e7ca7d-73c8-c72e-3bbf-dd2f7788b829"
}

Provide

Access in Progress

{
  "event": {
    "productOrder": {
      "errorMessage": [],
      "externalId": "622FTTPNEWONTpreprod",
      "id": "00228874",
      "productOrderItem": [
        {
          "id": "100",
          "internalId": "0004130371",
          "action": "add",
          "state": "inProgress",
          "subStatus": "In Progress",
          "product": {
            "productOffering": {
              "id": "E0000189"
            },
            "@type": "BTProductRefOrValue",
            "customerFacingServiceId": {
              "value": "BBONE0005347",
              "previousValue": ""
            },
            "id": "3447fc9b-ba5b-3520-3751-cc4239a8b2c0",
            "productCharacteristic": []
          },
          "@type": "BTProductOrderItem"
        }
      ],
      "relatedParty": [
        {
          "@referredType": "Customer",
          "@type": "BTRelatedParty",
          "role": "BtCug",
          "id": "CUG5009999999"
        }
      ],
      "@type": "BTProductOrder"
    }
  },
  "eventType": "ProductOrderStateChangeEvent",
  "eventTime": "2023-02-13T09:21:07.976Z",
  "eventId": "f9616bf1-4e23-9de3-fe62-1243aa92a92a"
}

IP Product Completed

{
  "event": {
    "productOrder": {
      "errorMessage": [],
      "externalId": "622FTTPNEWONTpreprod",
      "id": "00228874",
      "productOrderItem": [
        {
          "id": "100",
          "internalId": "0004130371",
          "action": "add",
          "state": "inProgress",
          "subStatus": "In Progress",
          "product": {
            "productOffering": {
              "id": "E0000189"
            },
            "@type": "BTProductRefOrValue",
            "customerFacingServiceId": {
              "value": "BBONE0005347",
              "previousValue": ""
            },
            "id": "3447fc9b-ba5b-3520-3751-cc4239a8b2c0",
            "productCharacteristic": []
          },
          "@type": "BTProductOrderItem"
        },
        {
          "id": "100.2",
          "internalId": "0004130380",
          "action": "add",
          "state": "completed",
          "subStatus": "Closed",
          "product": {
            "productOffering": {
              "id": "E0000703"
            },
            "@type": "BTProductRefOrValue",
            "customerFacingServiceId": {
              "value": "BBONE0005347",
              "previousValue": ""
            },
            "id": "9e4ba9d3-2bd9-6ae8-a327-211dd7f65323",
            "productCharacteristic": []
          },
          "@type": "BTProductOrderItem"
        }
      ],
      "relatedParty": [
        {
          "@referredType": "Customer",
          "@type": "BTRelatedParty",
          "role": "BtCug",
          "id": "CUG5009999999"
        }
      ],
      "@type": "BTProductOrder"
    }
  },
  "eventType": "ProductOrderStateChangeEvent",
  "eventTime": "2023-02-13T09:21:10.188Z",
  "eventId": "4436987f-de1e-a99f-54fa-d9287e3b1525"
}

Access Order Pending with Supplier

{
  "event": {
    "productOrder": {
      "externalId": "622FTTPNEWONTpreprod",
      "id": "00228874",
			"errorMessage": [
				{
					"subCode": "2002",
					"message": "Warning : 2001 : The contact details supplied with your order do not match our database so the default contact details have been used .~ Warning : 2002 : Contact details provided has been added to the customer account.",
					"productOrderItem": [
						{
							"itemId": "100"
						}
					]
				},
				{
					"subCode": "2002",
					"message": "Warning : 2001 : The contact details supplied with your order do not match our database so the default contact details have been used .~ Warning : 2002 : Contact details provided has been added to the customer account.",
					"productOrderItem": [
						{
							"itemId": "100.1"
						}
					]
				}
			],      
      "productOrderItem": [
        {
          "id": "100",
          "internalId": "0004130371",
          "action": "add",
          "state": "inProgress",
          "subStatus": "inProgress",
          "product": {
            "productOffering": {
              "id": "E0000189"
            },
            "@type": "BTProductRefOrValue",
            "customerFacingServiceId": {
              "value": "BBONE0005347",
              "previousValue": ""
            },
            "id": "3447fc9b-ba5b-3520-3751-cc4239a8b2c0",
            "productCharacteristic": []
          },
          "@type": "BTProductOrderItem"
        },
        {
          "id": "100.1",
          "internalId": "0004130376",
          "action": "add",
          "state": "inProgress",
          "subStatus": "PendingWithBTWwBC",
          "product": {
            "productOffering": {
              "id": "E0000027"
            },
            "@type": "BTProductRefOrValue",
            "customerFacingServiceId": {
              "value": "BBONE0005347",
              "previousValue": ""
            },
            "id": "ff7aac03-be9f-e83d-b991-1c1207537662",
            "productCharacteristic": []
          },
          "@type": "BTProductOrderItem"
        },
        {
          "id": "100.2",
          "internalId": "0004130380",
          "action": "add",
          "state": "completed",
          "subStatus": "Closed",
          "product": {
            "productOffering": {
              "id": "E0000703"
            },
            "@type": "BTProductRefOrValue",
            "customerFacingServiceId": {
              "value": "BBONE0005347",
              "previousValue": ""
            },
            "id": "9e4ba9d3-2bd9-6ae8-a327-211dd7f65323",
            "productCharacteristic": []
          },
          "@type": "BTProductOrderItem"
        }
      ],
      "relatedParty": [
        {
          "@referredType": "Customer",
          "@type": "BTRelatedParty",
          "role": "BtCug",
          "id": "CUG5009999999"
        }
      ],
      "@type": "BTProductOrder"
    }
  },
  "eventType": "ProductOrderStateChangeEvent",
  "eventTime": "2023-02-13T09:21:12.896Z",
  "eventId": "81bf7cbd-9bad-ab1f-49e3-03dd48d4ce4f"
}

Access Order Acknowledged by Supplier

{
  "event": {
    "productOrder": {
      "externalId": "622FTTPNEWONTpreprod",
      "id": "00228874",
      "errorMessage": [
        {
          "subCode": "510",
          "message": "Informational : 510 : Order Acknowledge",
          "productOrderItem": [
            {
              "itemId": "100"
            }
          ]
        },
        {
          "subCode": "510",
          "message": "Informational : 510 : Order Acknowledge",
          "productOrderItem": [
            {
              "itemId": "100.1"
            }
          ]
        }
      ],
      "productOrderItem": [
        {
          "id": "100",
          "internalId": "0004130371",
          "action": "add",
          "state": "inProgress",
          "subStatus": "AcceptedByBTWwBC",
          "product": {
            "productOffering": {
              "id": "E0000189"
            },
            "@type": "BTProductRefOrValue",
            "customerFacingServiceId": {
              "value": "BBONE0005347",
              "previousValue": ""
            },
            "id": "3447fc9b-ba5b-3520-3751-cc4239a8b2c0",
            "productCharacteristic": []
          },
          "@type": "BTProductOrderItem"
        },
        {
          "id": "100.1",
          "internalId": "0004130376",
          "action": "add",
          "state": "inProgress",
          "subStatus": "AcceptedByBTWwBC",
          "product": {
            "productOffering": {
              "id": "E0000027"
            },
            "@type": "BTProductRefOrValue",
            "customerFacingServiceId": {
              "value": "BBONE0005347",
              "previousValue": ""
            },
            "id": "ff7aac03-be9f-e83d-b991-1c1207537662",
            "productCharacteristic": []
          },
          "@type": "BTProductOrderItem"
        },
        {
          "id": "100.2",
          "internalId": "0004130380",
          "action": "add",
          "state": "completed",
          "subStatus": "Closed",
          "product": {
            "productOffering": {
              "id": "E0000703"
            },
            "@type": "BTProductRefOrValue",
            "customerFacingServiceId": {
              "value": "BBONE0005347",
              "previousValue": ""
            },
            "id": "9e4ba9d3-2bd9-6ae8-a327-211dd7f65323",
            "productCharacteristic": []
          },
          "@type": "BTProductOrderItem"
        }
      ],
      "relatedParty": [
        {
          "@referredType": "Customer",
          "@type": "BTRelatedParty",
          "role": "BtCug",
          "id": "CUG5009999999"
        }
      ],
      "@type": "BTProductOrder"
    }
  },
  "eventType": "ProductOrderStateChangeEvent",
  "eventTime": "2023-02-13T09:53:19.019Z",
  "eventId": "d4c0a7d5-7844-5f46-b1b2-12422925de28"
}

Modem Order in Progress

{
  "event": {
    "productOrder": {
      "externalId": "622FTTPNEWONTpreprod",
      "id": "00228874",
      "errorMessage": [
        {
          "subCode": "510",
          "message": "Informational : 510 : Order Acknowledge",
          "productOrderItem": [
            {
              "itemId": "100"
            }
          ]
        },
        {
          "subCode": "510",
          "message": "Informational : 510 : Order Acknowledge",
          "productOrderItem": [
            {
              "itemId": "100.1"
            }
          ]
        }
      ],
      "productOrderItem": [
        {
          "id": "100",
          "internalId": "0004130371",
          "action": "add",
          "state": "inProgress",
          "subStatus": "AcceptedByBTWwBC",
          "product": {
            "productOffering": {
              "id": "E0000189"
            },
            "@type": "BTProductRefOrValue",
            "customerFacingServiceId": {
              "value": "BBONE0005347",
              "previousValue": ""
            },
            "id": "3447fc9b-ba5b-3520-3751-cc4239a8b2c0",
            "productCharacteristic": []
          },
          "@type": "BTProductOrderItem"
        },
        {
          "id": "100.1",
          "internalId": "0004130376",
          "action": "add",
          "state": "inProgress",
          "subStatus": "AcceptedByBTWwBC",
          "product": {
            "productOffering": {
              "id": "E0000027"
            },
            "@type": "BTProductRefOrValue",
            "customerFacingServiceId": {
              "value": "BBONE0005347",
              "previousValue": ""
            },
            "id": "ff7aac03-be9f-e83d-b991-1c1207537662",
            "productCharacteristic": []
          },
          "@type": "BTProductOrderItem"
        },
        {
          "id": "100.2",
          "internalId": "0004130380",
          "action": "add",
          "state": "completed",
          "subStatus": "Closed",
          "product": {
            "productOffering": {
              "id": "E0000703"
            },
            "@type": "BTProductRefOrValue",
            "customerFacingServiceId": {
              "value": "BBONE0005347",
              "previousValue": ""
            },
            "id": "9e4ba9d3-2bd9-6ae8-a327-211dd7f65323",
            "productCharacteristic": []
          },
          "@type": "BTProductOrderItem"
        },
        {
          "id": "100.4",
          "internalId": "0004130382",
          "action": "add",
          "state": "inProgress",
          "subStatus": "Acknowledged",
          "product": {
            "productOffering": {
              "id": "E0001139"
            },
            "@type": "BTProductRefOrValue",
            "customerFacingServiceId": {
              "value": "BBONE0005347",
              "previousValue": ""
            },
            "id": "93cbbd63-2d08-8df1-3247-7ad1c77ecfa4",
            "productCharacteristic": []
          },
          "@type": "BTProductOrderItem"
        }
      ],
      "relatedParty": [
        {
          "@referredType": "Customer",
          "@type": "BTRelatedParty",
          "role": "BtCug",
          "id": "CUG5009999999"
        }
      ],
      "@type": "BTProductOrder"
    }
  },
  "eventType": "ProductOrderStateChangeEvent",
  "eventTime": "2023-02-13T09:56:49.841Z",
  "eventId": "b337eafc-0f9d-385f-e63b-2e93afac0679"
}

Modem Order Complete and Shipped

{
  "event": {
    "productOrder": {
      "externalId": "622FTTPNEWONTpreprod",
      "id": "00228874",
      "errorMessage": [
        {
          "subCode": "510",
          "message": "Informational : 510 : Order Acknowledge",
          "productOrderItem": [
            {
              "itemId": "100"
            }
          ]
        },
        {
          "subCode": "510",
          "message": "Informational : 510 : Order Acknowledge",
          "productOrderItem": [
            {
              "itemId": "100.1"
            }
          ]
        }
      ],
      "productOrderItem": [
        {
          "id": "100",
          "internalId": "0004130371",
          "action": "add",
          "state": "inProgress",
          "subStatus": "AcceptedByBTWwBC",
          "product": {
            "productOffering": {
              "id": "E0000189"
            },
            "@type": "BTProductRefOrValue",
            "customerFacingServiceId": {
              "value": "BBONE0005347",
              "previousValue": ""
            },
            "id": "3447fc9b-ba5b-3520-3751-cc4239a8b2c0",
            "productCharacteristic": []
          },
          "@type": "BTProductOrderItem"
        },
        {
          "id": "100.1",
          "internalId": "0004130376",
          "action": "add",
          "state": "inProgress",
          "subStatus": "AcceptedByBTWwBC",
          "product": {
            "productOffering": {
              "id": "E0000027"
            },
            "@type": "BTProductRefOrValue",
            "customerFacingServiceId": {
              "value": "BBONE0005347",
              "previousValue": ""
            },
            "id": "ff7aac03-be9f-e83d-b991-1c1207537662",
            "productCharacteristic": []
          },
          "@type": "BTProductOrderItem"
        },
        {
          "id": "100.2",
          "internalId": "0004130380",
          "action": "add",
          "state": "completed",
          "subStatus": "Closed",
          "product": {
            "productOffering": {
              "id": "E0000703"
            },
            "@type": "BTProductRefOrValue",
            "customerFacingServiceId": {
              "value": "BBONE0005347",
              "previousValue": ""
            },
            "id": "9e4ba9d3-2bd9-6ae8-a327-211dd7f65323",
            "productCharacteristic": []
          },
          "@type": "BTProductOrderItem"
        },
        {
          "id": "100.4",
          "internalId": "0004130382",
          "action": "add",
          "state": "completed",
          "subStatus": "Shipped",
          "product": {
            "productOffering": {
              "id": "E0001139"
            },
            "@type": "BTProductRefOrValue",
            "customerFacingServiceId": {
              "value": "BBONE0005347",
              "previousValue": ""
            },
            "id": "93cbbd63-2d08-8df1-3247-7ad1c77ecfa4",
            "productCharacteristic": []
          },
          "@type": "BTProductOrderItem"
        }
      ],
      "relatedParty": [
        {
          "@referredType": "Customer",
          "@type": "BTRelatedParty",
          "role": "BtCug",
          "id": "CUG5009999999"
        }
      ],
      "@type": "BTProductOrder"
    }
  },
  "eventType": "ProductOrderStateChangeEvent",
  "eventTime": "2023-02-13T10:17:20.687Z",
  "eventId": "51961078-d3fb-7928-02b7-fbd280429112"
}

Access Order Committed by Supplier

{
  "event": {
    "productOrder": {
      "externalId": "622FTTPNEWONTpreprod",
      "id": "00228874",
      "errorMessage": [
        {
          "subCode": "520",
          "message": "Informational : 520 : Order Committed",
          "productOrderItem": [
            {
              "itemId": "100"
            }
          ]
        },
        {
          "subCode": "520",
          "message": "Informational : 520 : Order Committed",
          "productOrderItem": [
            {
              "itemId": "100.1"
            }
          ]
        }
      ],
      "productOrderItem": [
        {
          "id": "100",
          "internalId": "0004130371",
          "action": "add",
          "state": "inProgress",
          "subStatus": "CommittedByBTWwBC",
          "product": {
            "productOffering": {
              "id": "E0000189"
            },
            "@type": "BTProductRefOrValue",
            "customerFacingServiceId": {
              "value": "BBONE0005347",
              "previousValue": ""
            },
            "id": "3447fc9b-ba5b-3520-3751-cc4239a8b2c0",
            "productCharacteristic": [
              {
                "name": "ATT_RT_ONTReferenceNumber",
                "value": "SFB0228874-1",
                "@type": "BTCharacteristic"
              }
            ]
          },
          "@type": "BTProductOrderItem",
          "expectedCompletionDate": "2023-02-23T23:59:59.000Z"
        },
        {
          "id": "100.3",
          "internalId": "0004130372",
          "action": "add",
          "state": "inProgress",
          "subStatus": "In Progress",
          "product": {
            "productOffering": {
              "id": "E0000152"
            },
            "@type": "BTProductRefOrValue",
            "customerFacingServiceId": {
              "value": "BBONE0005347",
              "previousValue": ""
            },
            "id": "9bb0af9f-9234-2b06-6b72-fc0c2d64686e",
            "productCharacteristic": []
          },
          "@type": "BTProductOrderItem",
          "expectedCompletionDate": "2023-02-23T23:59:59.000Z"
        },
        {
          "id": "100.1",
          "internalId": "0004130376",
          "action": "add",
          "state": "inProgress",
          "subStatus": "CommittedByBTWwBC",
          "product": {
            "productOffering": {
              "id": "E0000027"
            },
            "@type": "BTProductRefOrValue",
            "customerFacingServiceId": {
              "value": "BBONE0005347",
              "previousValue": ""
            },
            "id": "ff7aac03-be9f-e83d-b991-1c1207537662",
            "productCharacteristic": []
          },
          "@type": "BTProductOrderItem",
          "expectedCompletionDate": "2023-02-23T23:59:59.000Z"
        },
        {
          "id": "100.2",
          "internalId": "0004130380",
          "action": "add",
          "state": "completed",
          "subStatus": "Closed",
          "product": {
            "productOffering": {
              "id": "E0000703"
            },
            "@type": "BTProductRefOrValue",
            "customerFacingServiceId": {
              "value": "BBONE0005347",
              "previousValue": ""
            },
            "id": "9e4ba9d3-2bd9-6ae8-a327-211dd7f65323",
            "productCharacteristic": []
          },
          "@type": "BTProductOrderItem"
        },
        {
          "id": "100.4",
          "internalId": "0004130382",
          "action": "add",
          "state": "completed",
          "subStatus": "Shipped",
          "product": {
            "productOffering": {
              "id": "E0001139"
            },
            "@type": "BTProductRefOrValue",
            "customerFacingServiceId": {
              "value": "BBONE0005347",
              "previousValue": ""
            },
            "id": "93cbbd63-2d08-8df1-3247-7ad1c77ecfa4",
            "productCharacteristic": []
          },
          "@type": "BTProductOrderItem"
        }
      ],
      "relatedParty": [
        {
          "@referredType": "Customer",
          "@type": "BTRelatedParty",
          "role": "BtCug",
          "id": "CUG5009999999"
        }
      ],
      "@type": "BTProductOrder"
    }
  },
  "eventType": "ProductOrderStateChangeEvent",
  "eventTime": "2023-02-13T10:43:39.496Z",
  "eventId": "0ee5722b-3bff-99eb-e74f-5309a8b179c0"
}

Access Order Completed by Supplier

{
    "event": {
        "productOrder": {
            "externalId": "622FTTPNEWONTpreprod",
            "id": "00228874",
            "errorMessage": [
                {
                    "subCode": "530",
                    "message": "Informational : 530 : Order Complete",
                    "productOrderItem": [
                        {
                            "itemId": "100"
                        }
                    ]
                },
                {
                    "subCode": "530",
                    "message": "Informational : 530 : Order Complete",
                    "productOrderItem": [
                        {
                            "itemId": "100.1"
                        }
                    ]
                }
            ],
            "productOrderItem": [
                {
                    "id": "100",
                    "internalId": "0004130371",
                    "action": "add",
                    "state": "inProgress",
                    "subStatus": "CompletedBTWwBCService",
                    "product": {
                        "productOffering": {
                            "id": "E0000189"
                        },
                        "@type": "BTProductRefOrValue",
                        "customerFacingServiceId": {
                            "value": "BBONE0005347",
                            "previousValue": ""
                        },
                        "id": "3447fc9b-ba5b-3520-3751-cc4239a8b2c0",
                        "productCharacteristic": [
                            {
                                "name": "ATT_RT_ONTReferenceNumber",
                                "value": "SFB0228874-1",
                                "@type": "BTCharacteristic"
                            }
                        ]
                    },
                    "@type": "BTProductOrderItem",
					"expectedCompletionDate": "2023-02-23T23:59:59.000Z"
                },
                {
                    "id": "100.3",
                    "internalId": "0004130372",
                    "action": "add",
                    "state": "inProgress",
                    "subStatus": "In Progress",
                    "product": {
                        "productOffering": {
                            "id": "E0000152"
                        },
                        "@type": "BTProductRefOrValue",
                        "customerFacingServiceId": {
                            "value": "BBONE0005347",
                            "previousValue": ""
                        },
                        "id": "9bb0af9f-9234-2b06-6b72-fc0c2d64686e",
                        "productCharacteristic": []
                    },
                    "@type": "BTProductOrderItem",
					"expectedCompletionDate": "2023-02-23T23:59:59.000Z"
                },
                {
                    "id": "100.1",
                    "internalId": "0004130376",
                    "action": "add",
                    "state": "inProgress",
                    "subStatus": "CompletedBTWwBCService",
                    "product": {
                        "productOffering": {
                            "id": "E0000027"
                        },
                        "@type": "BTProductRefOrValue",
                        "customerFacingServiceId": {
                            "value": "BBONE0005347",
                            "previousValue": ""
                        },
                        "id": "ff7aac03-be9f-e83d-b991-1c1207537662",
                        "productCharacteristic": []
                    },
                    "@type": "BTProductOrderItem",
					"expectedCompletionDate": "2023-02-23T23:59:59.000Z"
                },
                {
                    "id": "100.2",
                    "internalId": "0004130380",
                    "action": "add",
                    "state": "completed",
                    "subStatus": "Closed",
                    "product": {
                        "productOffering": {
                            "id": "E0000703"
                        },
                        "@type": "BTProductRefOrValue",
                        "customerFacingServiceId": {
                            "value": "BBONE0005347",
                            "previousValue": ""
                        },
                        "id": "9e4ba9d3-2bd9-6ae8-a327-211dd7f65323",
                        "productCharacteristic": []
                    },
                    "@type": "BTProductOrderItem"
                },
                {
                    "id": "100.4",
                    "internalId": "0004130382",
                    "action": "add",
                    "state": "completed",
                    "subStatus": "Shipped",
                    "product": {
                        "productOffering": {
                            "id": "E0001139"
                        },
                        "@type": "BTProductRefOrValue",
                        "customerFacingServiceId": {
                            "value": "BBONE0005347",
                            "previousValue": ""
                        },
                        "id": "93cbbd63-2d08-8df1-3247-7ad1c77ecfa4",
                        "productCharacteristic": []
                    },
                    "@type": "BTProductOrderItem"
                }
            ],
            "relatedParty": [
                {
                    "@referredType": "Customer",
                    "@type": "BTRelatedParty",
                    "role": "BtCug",
                    "id": "CUG5009999999"
                }
            ],
            "@type": "BTProductOrder"
        }
    },
    "eventType": "ProductOrderStateChangeEvent",
    "eventTime": "2023-02-23T10:44:56.791Z",
    "eventId": "28916d57-c84e-d159-7a39-501365e45f96"
}

Access Order Completed

{
    "event": {
        "productOrder": {
            "externalId": "622FTTPNEWONTpreprod",
            "id": "00228874",
            "errorMessage": [
                {
                    "subCode": "530",
                    "message": "Informational : 530 : Order Complete",
                    "productOrderItem": [
                        {
                            "itemId": "100"
                        }
                    ]
                },
                {
                    "subCode": "530",
                    "message": "Informational : 530 : Order Complete",
                    "productOrderItem": [
                        {
                            "itemId": "100.1"
                        }
                    ]
                }
            ],
            "productOrderItem": [
                {
                    "id": "100",
                    "internalId": "0004130371",
                    "action": "add",
                    "state": "completed",
                    "subStatus": "CompletedBTWwBCService",
                    "product": {
                        "productOffering": {
                            "id": "E0000189"
                        },
                        "@type": "BTProductRefOrValue",
                        "customerFacingServiceId": {
                            "value": "BBONE0005347",
                            "previousValue": ""
                        },
                        "id": "3447fc9b-ba5b-3520-3751-cc4239a8b2c0",
                        "productCharacteristic": [
                            {
                                "name": "ATT_RT_ONTPortNumber",
                                "value": "1",
                                "@type": "BTCharacteristic"
                            },
                            {
                                "name": "ATT_RT_ONTReferenceNumber",
                                "value": "ONT0073999999",
                                "@type": "BTCharacteristic"
                            }
                        ]
                    },
                    "@type": "BTProductOrderItem",
					"expectedCompletionDate": "2023-02-23T23:59:59.000Z"
                },
                {
                    "id": "100.3",
                    "internalId": "0004130372",
                    "action": "add",
                    "state": "completed",
                    "subStatus": "NoFulfillment",
                    "product": {
                        "productOffering": {
                            "id": "E0000152"
                        },
                        "@type": "BTProductRefOrValue",
                        "customerFacingServiceId": {
                            "value": "BBONE0005347",
                            "previousValue": ""
                        },
                        "id": "9bb0af9f-9234-2b06-6b72-fc0c2d64686e",
                        "productCharacteristic": []
                    },
                    "@type": "BTProductOrderItem",
					"expectedCompletionDate": "2023-02-23T23:59:59.000Z"
                },
                {
                    "id": "100.1",
                    "internalId": "0004130376",
                    "action": "add",
                    "state": "completed",
                    "subStatus": "CompletedBTWwBCService",
                    "product": {
                        "productOffering": {
                            "id": "E0000027"
                        },
                        "@type": "BTProductRefOrValue",
                        "customerFacingServiceId": {
                            "value": "BBONE0005347",
                            "previousValue": ""
                        },
                        "id": "ff7aac03-be9f-e83d-b991-1c1207537662",
                        "productCharacteristic": []
                    },
                    "@type": "BTProductOrderItem",
					"expectedCompletionDate": "2023-02-23T23:59:59.000Z"
                },
                {
                    "id": "100.2",
                    "internalId": "0004130380",
                    "action": "add",
                    "state": "completed",
                    "subStatus": "Closed",
                    "product": {
                        "productOffering": {
                            "id": "E0000703"
                        },
                        "@type": "BTProductRefOrValue",
                        "customerFacingServiceId": {
                            "value": "BBONE0005347",
                            "previousValue": ""
                        },
                        "id": "9e4ba9d3-2bd9-6ae8-a327-211dd7f65323",
                        "productCharacteristic": []
                    },
                    "@type": "BTProductOrderItem"
                },
                {
                    "id": "100.4",
                    "internalId": "0004130382",
                    "action": "add",
                    "state": "completed",
                    "subStatus": "Shipped",
                    "product": {
                        "productOffering": {
                            "id": "E0001139"
                        },
                        "@type": "BTProductRefOrValue",
                        "customerFacingServiceId": {
                            "value": "BBONE0005347",
                            "previousValue": ""
                        },
                        "id": "93cbbd63-2d08-8df1-3247-7ad1c77ecfa4",
                        "productCharacteristic": []
                    },
                    "@type": "BTProductOrderItem"
                }
            ],
            "relatedParty": [
                {
                    "@referredType": "Customer",
                    "@type": "BTRelatedParty",
                    "role": "BtCug",
                    "id": "CUG5009999999"
                }
            ],
            "@type": "BTProductOrder"
        }
    },
    "eventType": "ProductOrderStateChangeEvent",
    "eventTime": "2023-02-23T10:47:38.665Z",
    "eventId": "5802f2c6-8397-be36-48ed-706af4201fb4"
}

Other Provide KSUs

Static IP Addresses Allocated

{
	"event": {
		"productOrder": {
			"errorMessage": [],
			"externalId": "13008704",
			"id": "00125512",
			"productOrderItem": [
				{
					"id": "13008704",
					"internalId": "0001482758",
					"action": "add",
					"state": "inProgress",
					"subStatus": "In Progress",
					"product": {
						"productOffering": {
							"id": "E0000021"
						},
						"@type": "BTProductRefOrValue",
						"customerFacingServiceId": {
							"value": "BBONE10099999",
							"previousValue": ""
						},
						"id": "f0fb627e-89b2-0995-b34f-80e5085bd3d3",
						"productCharacteristic": []
					},
					"@type": "BTProductOrderItem",
					"appointment": {
						"id": "130011712",
						"BESAppointmentId": "CCE2FF4FR",
						"appointmentStatus": null,
						"appointmentStart": "2024-04-29T09:00:00+01:00",
						"appointmentFinish": "2024-04-29T09:00:00+01:00"
					}
				},
				{
					"id": "13008704.2",
					"internalId": "0001482767",
					"action": "add",
					"state": "completed",
					"subStatus": "Closed",
					"product": {
						"productOffering": {
							"id": "E0000701"
						},
						"@type": "BTProductRefOrValue",
						"customerFacingServiceId": {
							"value": "BBONE10099999",
							"previousValue": ""
						},
						"id": "5e46e7f5-d362-9d46-9f31-d8e9bf8cb0cb",
						"productCharacteristic": [
							{
								"name": "ATT_RT_EndIPAddress",
								"value": "81.xxx.xxx.xx",
								"@type": "BTCharacteristic"
							},
							{
								"name": "ATT_RT_StartIPAddress",
								"value": "81.xxx.xxx.xx",
								"@type": "BTCharacteristic"
							}
						]
					},
					"@type": "BTProductOrderItem"
				}
			],
			"relatedParty": [
				{
					"@referredType": "Customer",
					"@type": "BTRelatedParty",
					"role": "BtCug",
					"id": "CUG5009999999"
				}
			],
			"@type": "BTProductOrder"
		}
	},
	"eventType": "ProductOrderStateChangeEvent",
	"eventTime": "2024-03-25T14:39:34.264Z",
	"eventId": "854a1b46-ea55-85d9-7a9d-c089d97c9a52"
}

Ā Appointment Date Changed By Openreach

{
    "event": {
        "productOrder": {
            "@type": "BTProductOrder",
            "errorMessage": [
                {
                    "message": "Informational : 520 : Your order will be delivered as soon as possible. .~ Warning : 521 : The appointment date has been changed by the supplier",
                    "productOrderItem": [
                        {
                            "itemId": "13008704"
                        }
                    ],
                    "subCode": "521"
                },
                {
                    "message": "Informational : 520 : Your order will be delivered as soon as possible. .~ Warning : 521 : The appointment date has been changed by the supplier",
                    "productOrderItem": [
                        {
                            "itemId": "13008704.1"
                        }
                    ],
                    "subCode": "521"
                }
            ],
            "externalId": "13008704",
            "id": "00125512",
            "productOrderItem": [
                {
                    "@type": "BTProductOrderItem",
                    "action": "add",
                    "appointment": {
                        "appointmentFinish": "2024-04-29T13:00:00+01:00",
                        "appointmentStart": "2024-04-29T08:00:00+01:00",
                        "appointmentStatus": "SupplierChanged",
                        "BESAppointmentId": "CCE6588FR",
                        "id": "130011712"
                    },
                    "expectedCompletionDate": "2024-04-29T23:59:59+01:00",
                    "id": "13008704",
                    "internalId": "0001482758",
                    "product": {
                        "@type": "BTProductRefOrValue",
                        "customerFacingServiceId": {
                            "previousValue": "",
                            "value": "BBONE10099999"
                        },
                        "id": "f0fb627e-89b2-0995-b34f-80e5085bd3d3",
                        "productCharacteristic": [
                            {
                                "@type": "BTCharacteristic",
                                "name": "ATT_RT_ONTPortNumber",
                                "value": "1"
                            }
                        ],
                        "productOffering": {
                            "id": "E0000021"
                        }
                    },
                    "state": "inProgress",
                    "subStatus": "CommittedByBTWwBC"
                },
                {
                    "@type": "BTProductOrderItem",
                    "action": "add",
                    "expectedCompletionDate": "2024-04-29T23:59:59+01:00",
                    "id": "13008704.3",
                    "internalId": "0001482759",
                    "product": {
                        "@type": "BTProductRefOrValue",
                        "customerFacingServiceId": {
                            "previousValue": "",
                            "value": "BBONE10099999"
                        },
                        "id": "c4ac1a09-3ef4-624b-11e8-e4a59ea75c48",
                        "productCharacteristic": [
                        ],
                        "productOffering": {
                            "id": "E0000153"
                        }
                    },
                    "state": "inProgress",
                    "subStatus": "In Progress"
                },
                {
                    "@type": "BTProductOrderItem",
                    "action": "add",
                    "expectedCompletionDate": "2024-04-29T23:59:59+01:00",
                    "id": "13008704.1",
                    "internalId": "0001482763",
                    "product": {
                        "@type": "BTProductRefOrValue",
                        "customerFacingServiceId": {
                            "previousValue": "",
                            "value": "BBONE10099999"
                        },
                        "id": "3fc5808d-4b97-9b35-d154-619cd22293a5",
                        "productCharacteristic": [
                        ],
                        "productOffering": {
                            "id": "E0000028"
                        }
                    },
                    "state": "inProgress",
                    "subStatus": "CommittedByBTWwBC"
                },
                {
                    "@type": "BTProductOrderItem",
                    "action": "add",
                    "id": "13008704.2",
                    "internalId": "0001482767",
                    "product": {
                        "@type": "BTProductRefOrValue",
                        "customerFacingServiceId": {
                            "previousValue": "",
                            "value": "BBONE10099999"
                        },
                        "id": "5e46e7f5-d362-9d46-9f31-d8e9bf8cb0cb",
                        "productCharacteristic": [
                            {
                                "@type": "BTCharacteristic",
                                "name": "ATT_RT_EndIPAddress",
                                "value": "81.xxx.xxx.16"
                            },
                            {
                                "@type": "BTCharacteristic",
                                "name": "ATT_RT_StartIPAddress",
                                "value": "81.xxx.xxx.16"
                            }
                        ],
                        "productOffering": {
                            "id": "E0000701"
                        }
                    },
                    "state": "completed",
                    "subStatus": "Closed"
                }
            ],
            "relatedParty": [
                {
                    "@referredType": "Customer",
                    "@type": "BTRelatedParty",
                    "id": "CUG5099999999",
                    "role": "BtCug"
                }
            ]
        }
    },
    "eventId": "9e44af13-24d9-9f23-8054-b0cf4f2673fb",
    "eventTime": "2024-03-25T15:00:27.891Z",
    "eventType": "ProductOrderStateChangeEvent"
}

External Visit for Two Stage Install Complete

{
    "event": {
        "productOrder": {
            "externalId": "13007213",
            "id": "00111377",
            "errorMessage": [
                {
                    "subCode": "9569",
                    "message": "Informational : 9569 : Notification only. External visit has been completed. The order is progressing as normal.",
                    "productOrderItem": {
                        "itemId": "13007213"
                    }
                },
                {
                    "subCode": "9569",
                    "message": "Informational : 9569 : Notification only. External visit has been completed. The order is progressing as normal.",
                    "productOrderItem": {
                        "itemId": "13007213.1"
                    }
                }
            ],
            "productOrderItem": [
                {
                    "id": "13007213",
                    "internalId": "0001335787",
                    "action": "add",
                    "state": "inProgress",
                    "subStatus": "AcceptedByBTWwBC",
                    "product": {
                        "productOffering": {
                            "id": "E0000189"
                        },
                        "@type": "BTProductRefOrValue",
                        "customerFacingServiceId": {
                            "value": "BBONE19999999",
                            "previousValue": ""
                        },
                        "id": "1935450e-e21c-16a8-55c0-80b084b8bb64"
                    },
                    "@type": "BTProductOrderItem",
                    "appointment": {
                        "id": "13009886",
                        "BESAppointmentId": "CBA2EAAFR",
                        "appointmentStatus": "Booked",
                        "appointmentStart": "2024-03-11T08:00:00.000Z",
                        "appointmentFinish": "2024-03-11T08:00:00.000Z"
                    }
                },
                {
                    "id": "13007213.2",
                    "internalId": "0001335796",
                    "action": "add",
                    "state": "completed",
                    "subStatus": "Closed",
                    "product": {
                        "productOffering": {
                            "id": "E0000703"
                        },
                        "@type": "BTProductRefOrValue",
                        "customerFacingServiceId": {
                            "value": "BBONE19999999",
                            "previousValue": ""
                        },
                        "id": "8aa018f8-a72f-f584-aca5-cdabc4580a32"
                    },
                    "@type": "BTProductOrderItem"
                },
                {
                    "id": "13007213.1",
                    "internalId": "0001335792",
                    "action": "add",
                    "state": "inProgress",
                    "subStatus": "AcceptedByBTWwBC",
                    "product": {
                        "productOffering": {
                            "id": "E0000028"
                        },
                        "@type": "BTProductRefOrValue",
                        "customerFacingServiceId": {
                            "value": "BBONE19999999",
                            "previousValue": ""
                        },
                        "id": "95a03c40-d0e4-61b6-8846-35cb045d29a5"
                    },
                    "@type": "BTProductOrderItem"
                }
            ],
            "relatedParty": {
                "@referredType": "Customer",
                "@type": "BTRelatedParty",
                "role": "BtCug",
                "id": "CUG5099999999"
            },
            "@type": "BTProductOrder"
        }
    },
    "eventType": "ProductOrderStateChangeEvent",
    "eventTime": "2024-02-27T16:42:48.401Z",
    "eventId": "df620aaa-1fb7-1816-a5e8-efde08a2f104"
}

Delay Due to Network Issues

{
    "event": {
        "productOrder": {
            "externalId": "13006265",
            "id": "00102884",
            "errorMessage": [
                {
                    "subCode": "101105",
                    "message": "Informational : 101105 : The Order Target Date has been amended to 29-02-2024. Subsequent messages will provide new appointment details or ask you to re-appoint the order. This is due to a delay, usually provision of ducts.",
                    "productOrderItem": {
                        "itemId": "13006265"
                    }
                },
                {
                    "subCode": "101105",
                    "message": "Informational : 101105 : The Order Target Date has been amended to 29-02-2024. Subsequent messages will provide new appointment details or ask you to re-appoint the order. This is due to a delay, usually provision of ducts.",
                    "productOrderItem": {
                        "itemId": "13006265.1"
                    }
                }
            ],
            "productOrderItem": [
                {
                    "id": "13006265",
                    "internalId": "0001244308",
                    "action": "add",
                    "state": "inProgress",
                    "subStatus": "DelayedBySupplier",
                    "product": {
                        "productOffering": {
                            "id": "E0000021"
                        },
                        "@type": "BTProductRefOrValue",
                        "customerFacingServiceId": {
                            "value": "BBONE19999999",
                            "previousValue": ""
                        },
                        "id": "7a6685c5-0edc-926d-a7b2-a8fe8f39e06e",
                        "productCharacteristic": {
                            "name": "ATT_RT_ONTPortNumber",
                            "value": "1",
                            "@type": "BTCharacteristic"
                        }
                    },
                    "@type": "BTProductOrderItem",
                    "expectedCompletionDate": "2024-02-27T23:59:59.000Z",
                    "appointment": {
                        "id": "13008369",
                        "BESAppointmentId": "CA6464CFR",
                        "appointmentStatus": "Confirmed",
                        "appointmentStart": "2024-02-27T08:00:00.000Z",
                        "appointmentFinish": "2024-02-27T13:00:00.000Z"
                    }
                },
                {
                    "id": "13006265.3",
                    "internalId": "0001244309",
                    "action": "add",
                    "state": "inProgress",
                    "subStatus": "In Progress",
                    "product": {
                        "productOffering": {
                            "id": "E0000153"
                        },
                        "@type": "BTProductRefOrValue",
                        "customerFacingServiceId": {
                            "value": "BBONE19999999",
                            "previousValue": ""
                        },
                        "id": "4730a180-45ea-0f04-297b-aa35dd3ccd41"
                    },
                    "@type": "BTProductOrderItem",
                    "expectedCompletionDate": "2024-02-27T23:59:59.000Z"
                },
                {
                    "id": "13006265.1",
                    "internalId": "0001244313",
                    "action": "add",
                    "state": "inProgress",
                    "subStatus": "DelayedBySupplier",
                    "product": {
                        "productOffering": {
                            "id": "E0000028"
                        },
                        "@type": "BTProductRefOrValue",
                        "customerFacingServiceId": {
                            "value": "BBONE19999999",
                            "previousValue": ""
                        },
                        "id": "664fa6c4-41b3-6ae0-722f-df561692b48f"
                    },
                    "@type": "BTProductOrderItem",
                    "expectedCompletionDate": "2024-02-27T23:59:59.000Z"
                },
                {
                    "id": "13006265.2",
                    "internalId": "0001244317",
                    "action": "add",
                    "state": "completed",
                    "subStatus": "Closed",
                    "product": {
                        "productOffering": {
                            "id": "E0000703"
                        },
                        "@type": "BTProductRefOrValue",
                        "customerFacingServiceId": {
                            "value": "BBONE19999999",
                            "previousValue": ""
                        },
                        "id": "66e16893-5c3c-7856-33f1-878d5d29377d"
                    },
                    "@type": "BTProductOrderItem"
                }
            ],
            "relatedParty": {
                "@referredType": "Customer",
                "@type": "BTRelatedParty",
                "role": "BtCug",
                "id": "CUG5099999999"
            },
            "@type": "BTProductOrder"
        }
    },
    "eventType": "ProductOrderStateChangeEvent",
    "eventTime": "2024-02-28T04:30:36.174Z",
    "eventId": "ff0d4e6e-2036-6a6a-3797-a03758fedc7b"
}

Customer Missed Appointment

{
    "event": {
        "productOrder": {
            "externalId": "13006429",
            "id": "00104089",
            "errorMessage": [
                {
                    "subCode": "101158",
                    "message": null,
                    "productOrderItem": {
                        "itemId": "13006429"
                    }
                },
                {
                    "subCode": "101158",
                    "message": "Informational : 101158 : End Customer missed appointment. Please reappoint .~ Informational : 101147 : Engineer unable to access. No response",
                    "productOrderItem": {
                        "itemId": "13006429.1"
                    }
                }
            ],
            "productOrderItem": [
                {
                    "id": "13006429.2",
                    "internalId": "0001340432",
                    "action": "add",
                    "state": "completed",
                    "subStatus": "Closed",
                    "product": {
                        "productOffering": {
                            "id": "E0000703"
                        },
                        "@type": "BTProductRefOrValue",
                        "customerFacingServiceId": {
                            "value": "BBONE19999999",
                            "previousValue": ""
                        },
                        "id": "eda720a9-c86a-1c75-3e30-e0d9fbe0c6ec"
                    },
                    "@type": "BTProductOrderItem"
                },
                {
                    "id": "13006429.3",
                    "internalId": "0001340423",
                    "action": "add",
                    "state": "inProgress",
                    "subStatus": "Amend Request",
                    "product": {
                        "productOffering": {
                            "id": "E0000153"
                        },
                        "@type": "BTProductRefOrValue",
                        "customerFacingServiceId": {
                            "value": "BBONE19999999",
                            "previousValue": ""
                        },
                        "id": "d04e5929-70a3-cb18-5ce5-b2335db2ea82"
                    },
                    "@type": "BTProductOrderItem"
                },
                {
                    "id": "13006429",
                    "internalId": "0001340425",
                    "action": "add",
                    "state": "inProgress",
                    "subStatus": "In Progress",
                    "product": {
                        "productOffering": {
                            "id": "E0000432"
                        },
                        "@type": "BTProductRefOrValue",
                        "customerFacingServiceId": {
                            "value": "BBONE19999999",
                            "previousValue": ""
                        },
                        "id": "77cca3e9-4169-0160-6061-82b2e653e930"
                    },
                    "@type": "BTProductOrderItem",
                    "appointment": {
                        "id": "0WO3z000002cJyBGAU",
                        "BESAppointmentId": "CBD71D8FR",
                        "appointmentStatus": "Confirmed",
                        "appointmentStart": "2024-03-07T08:00:00.000Z",
                        "appointmentFinish": "2024-03-07T13:00:00.000Z"
                    }
                },
                {
                    "id": "13006429.1",
                    "internalId": "0001340428",
                    "action": "add",
                    "state": "inProgress",
                    "subStatus": "FlaggedForAttention",
                    "product": {
                        "productOffering": {
                            "id": "E0000154"
                        },
                        "@type": "BTProductRefOrValue",
                        "customerFacingServiceId": {
                            "value": "BBONE19999999",
                            "previousValue": ""
                        },
                        "id": "ff8998cd-0877-b814-a9b1-a0efc05aa2a3"
                    },
                    "@type": "BTProductOrderItem"
                }
            ],
            "relatedParty": {
                "@referredType": "Customer",
                "@type": "BTRelatedParty",
                "role": "BtCug",
                "id": "CUG5099999999"
            },
            "@type": "BTProductOrder"
        }
    },
    "eventType": "ProductOrderStateChangeEvent",
    "eventTime": "2024-02-28T09:39:51.663Z",
    "eventId": "6f3faed8-8fa5-987e-9176-e561846f7472"
}

Visit Failed Unable to Access Unoccupied Premises

{
	"event": {
		"productOrder": {
			"externalId": "13006054",
			"id": "00099976",
			"errorMessage": [
				{
					"subCode": "101143",
					"message": "Informational : 101143 : Engineer unable to access unoccupied site .~ Informational : 101158 : End Customer missed appointment. Please reappoint",
					"productOrderItem": {
						"itemId": "13006054"
					}
				},
				{
					"subCode": "101143",
					"message": "Informational : 101143 : Engineer unable to access unoccupied site .~ Informational : 101158 : End Customer missed appointment. Please reappoint",
					"productOrderItem": {
						"itemId": "13006054.1"
					}
				}
			],
			"productOrderItem": [
				{
					"id": "13006054",
					"internalId": "0001213317",
					"action": "add",
					"state": "inProgress",
					"subStatus": "FlaggedForAttention",
					"product": {
						"productOffering": {
							"id": "E0000430"
						},
						"@type": "BTProductRefOrValue",
						"customerFacingServiceId": {
							"value": "BBONE19999999",
							"previousValue": ""
						},
						"id": "3cdc82ac-cfff-6703-5015-f6d144ed34ac"
					},
					"@type": "BTProductOrderItem",
					"expectedCompletionDate": "2024-02-27T23:59:59.000Z",
					"appointment": {
						"id": "13008086",
						"BESAppointmentId": "CB30B4EFR",
						"appointmentStatus": "CustomerMissed",
						"appointmentStart": "2024-02-27T08:00:00.000Z",
						"appointmentFinish": "2024-02-27T13:00:00.000Z"
					}
				},
				{
					"id": "13006054.3",
					"internalId": "0001213318",
					"action": "add",
					"state": "inProgress",
					"subStatus": "In Progress",
					"product": {
						"productOffering": {
							"id": "E0000153"
						},
						"@type": "BTProductRefOrValue",
						"customerFacingServiceId": {
							"value": "BBONE19999999",
							"previousValue": ""
						},
						"id": "09b5662f-06b3-832d-0e99-fa867b94a985",
						"productCharacteristic": {
							"name": "ATT_RT_numberOfAbortiveVisits",
							"value": "1",
							"@type": "BTCharacteristic"
						}
					},
					"@type": "BTProductOrderItem",
					"expectedCompletionDate": "2024-02-27T23:59:59.000Z"
				},
				{
					"id": "13006054.1",
					"internalId": "0001213322",
					"action": "add",
					"state": "inProgress",
					"subStatus": "FlaggedForAttention",
					"product": {
						"productOffering": {
							"id": "E0000154"
						},
						"@type": "BTProductRefOrValue",
						"customerFacingServiceId": {
							"value": "BBONE19999999",
							"previousValue": ""
						},
						"id": "1445a52c-8582-4c4b-285f-9b936c8ab687"
					},
					"@type": "BTProductOrderItem",
					"expectedCompletionDate": "2024-02-27T23:59:59.000Z"
				},
				{
					"id": "13006054.2",
					"internalId": "0001213326",
					"action": "add",
					"state": "completed",
					"subStatus": "Closed",
					"product": {
						"productOffering": {
							"id": "E0000703"
						},
						"@type": "BTProductRefOrValue",
						"customerFacingServiceId": {
							"value": "BBONE19999999",
							"previousValue": ""
						},
						"id": "5a313f51-89f2-4bdc-25d4-7008f9bdb5d6"
					},
					"@type": "BTProductOrderItem"
				}
			],
			"relatedParty": {
				"@referredType": "Customer",
				"@type": "BTRelatedParty",
				"role": "BtCug",
				"id": "CUG5099999999"
			},
			"@type": "BTProductOrder"
		}
	},
	"eventType": "ProductOrderStateChangeEvent",
	"eventTime": "2024-02-27T14:59:43.315Z",
	"eventId": "adede58d-2e18-f6f6-d545-684340359c4c"
}

Further Work Required to Complete Installation

{
	"event": {
		"productOrder": {
			"externalId": "13006265",
			"id": "00102884",
			"errorMessage": [
				{
					"subCode": "200035",
					"message": "Informational : 101096 : Further Openreach work required.  Await info .~ Informational : 200035 : This is a delay message. We are currently unable to complete all engineering activities required to fulfil this order. Further indoor and outdoor work is required. End User presence will be required.",
					"productOrderItem": {
						"itemId": "13006265"
					}
				},
				{
					"subCode": "200035",
					"message": "Informational : 101096 : Further Openreach work required.  Await info .~ Informational : 200035 : This is a delay message. We are currently unable to complete all engineering activities required to fulfil this order. Further indoor and outdoor work is required. End User presence will be required.",
					"productOrderItem": {
						"itemId": "13006265.1"
					}
				}
			],
			"productOrderItem": [
				{
					"id": "13006265",
					"internalId": "0001244308",
					"action": "add",
					"state": "inProgress",
					"subStatus": "DelayedBySupplier",
					"product": {
						"productOffering": {
							"id": "E0000021"
						},
						"@type": "BTProductRefOrValue",
						"customerFacingServiceId": {
							"value": "BBONE19999999",
							"previousValue": ""
						},
						"id": "7a6685c5-0edc-926d-a7b2-a8fe8f39e06e",
						"productCharacteristic": {
							"name": "ATT_RT_ONTPortNumber",
							"value": "1",
							"@type": "BTCharacteristic"
						}
					},
					"@type": "BTProductOrderItem",
					"expectedCompletionDate": "2024-02-27T23:59:59.000Z",
					"appointment": {
						"id": "13008369",
						"BESAppointmentId": "CA6464CFR",
						"appointmentStatus": "Confirmed",
						"appointmentStart": "2024-02-27T08:00:00.000Z",
						"appointmentFinish": "2024-02-27T13:00:00.000Z"
					}
				},
				{
					"id": "13006265.3",
					"internalId": "0001244309",
					"action": "add",
					"state": "inProgress",
					"subStatus": "In Progress",
					"product": {
						"productOffering": {
							"id": "E0000153"
						},
						"@type": "BTProductRefOrValue",
						"customerFacingServiceId": {
							"value": "BBONE19999999",
							"previousValue": ""
						},
						"id": "4730a180-45ea-0f04-297b-aa35dd3ccd41"
					},
					"@type": "BTProductOrderItem",
					"expectedCompletionDate": "2024-02-27T23:59:59.000Z"
				},
				{
					"id": "13006265.1",
					"internalId": "0001244313",
					"action": "add",
					"state": "inProgress",
					"subStatus": "DelayedBySupplier",
					"product": {
						"productOffering": {
							"id": "E0000028"
						},
						"@type": "BTProductRefOrValue",
						"customerFacingServiceId": {
							"value": "BBONE19999999",
							"previousValue": ""
						},
						"id": "664fa6c4-41b3-6ae0-722f-df561692b48f"
					},
					"@type": "BTProductOrderItem",
					"expectedCompletionDate": "2024-02-27T23:59:59.000Z"
				},
				{
					"id": "13006265.2",
					"internalId": "0001244317",
					"action": "add",
					"state": "completed",
					"subStatus": "Closed",
					"product": {
						"productOffering": {
							"id": "E0000703"
						},
						"@type": "BTProductRefOrValue",
						"customerFacingServiceId": {
							"value": "BBONE19999999",
							"previousValue": ""
						},
						"id": "66e16893-5c3c-7856-33f1-878d5d29377d"
					},
					"@type": "BTProductOrderItem"
				}
			],
			"relatedParty": {
				"@referredType": "Customer",
				"@type": "BTRelatedParty",
				"role": "BtCug",
				"id": "CUG5099999999"
			},
			"@type": "BTProductOrder"
		}
	},
	"eventType": "ProductOrderStateChangeEvent",
	"eventTime": "2024-02-27T16:32:45.260Z",
	"eventId": "c5157fca-e178-0be4-b0fd-753f25e5036e"
}

Removal of E Side Copper on Migration to FTTP

{
    "event": {
        "productOrder": {
            "@type": "BTProductOrder",
            "errorMessage": [
                {
                    "message": "Informational : 101185 : Provision of the new service has completed.The copper line providing the losing service has been removed.",
                    "productOrderItem": [
                        {
                            "itemId": "13006371"
                        }
                    ],
                    "subCode": "101185"
                },
                {
                    "message": "Informational : 101185 : Provision of the new service has completed.The copper line providing the losing service has been removed.",
                    "productOrderItem": [
                        {
                            "itemId": "13006371.1"
                        }
                    ],
                    "subCode": "101185"
                }
            ],
            "externalId": "13006371",
            "id": "00103866",
            "productOrderItem": [
                {
                    "@type": "BTProductOrderItem",
                    "action": "add",
                    "appointment": {
                        "appointmentFinish": "2024-03-14T13:00:00.000Z",
                        "appointmentStart": "2024-03-14T08:00:00.000Z",
                        "appointmentStatus": "Confirmed",
                        "BESAppointmentId": "CBF12CCFR",
                        "id": "13008519"
                    },
                    "expectedCompletionDate": "2024-03-14T23:59:59.000Z",
                    "id": "13006371",
                    "internalId": "0001255123",
                    "product": {
                        "@type": "BTProductRefOrValue",
                        "customerFacingServiceId": {
                            "previousValue": "",
                            "value": "BBONE10099999"
                        },
                        "id": "4a14bb8e-2f06-b129-7c9c-c67887845bca",
                        "productCharacteristic": [
                        ],
                        "productOffering": {
                            "id": "E0000432"
                        }
                    },
                    "state": "inProgress",
                    "subStatus": "DisconnectEsideCopperByBTWwbc"
                },
                {
                    "@type": "BTProductOrderItem",
                    "action": "add",
                    "expectedCompletionDate": "2024-03-14T23:59:59.000Z",
                    "id": "13006371.3",
                    "internalId": "0001255124",
                    "product": {
                        "@type": "BTProductRefOrValue",
                        "customerFacingServiceId": {
                            "previousValue": "",
                            "value": "BBONE10099999"
                        },
                        "id": "19b65267-6b6c-c7b0-b0d6-49c926211e46",
                        "productCharacteristic": [
                            {
                                "@type": "BTCharacteristic",
                                "name": "ATT_RT_numberOfAbortiveVisits",
                                "value": "1"
                            }
                        ],
                        "productOffering": {
                            "id": "E0000153"
                        }
                    },
                    "state": "inProgress",
                    "subStatus": "In Progress"
                },
                {
                    "@type": "BTProductOrderItem",
                    "action": "add",
                    "expectedCompletionDate": "2024-03-14T23:59:59.000Z",
                    "id": "13006371.1",
                    "internalId": "0001255128",
                    "product": {
                        "@type": "BTProductRefOrValue",
                        "customerFacingServiceId": {
                            "previousValue": "",
                            "value": "BBONE10099999"
                        },
                        "id": "40c533ef-8b35-e459-27cd-8f8bc52cd064",
                        "productCharacteristic": [
                        ],
                        "productOffering": {
                            "id": "E0000154"
                        }
                    },
                    "state": "inProgress",
                    "subStatus": "DisconnectEsideCopperByBTWwbc"
                },
                {
                    "@type": "BTProductOrderItem",
                    "action": "add",
                    "id": "13006371.2",
                    "internalId": "0001255132",
                    "product": {
                        "@type": "BTProductRefOrValue",
                        "customerFacingServiceId": {
                            "previousValue": "",
                            "value": "BBONE10099999"
                        },
                        "id": "29191318-b152-6ee6-07ae-706161a6e4ad",
                        "productCharacteristic": [
                        ],
                        "productOffering": {
                            "id": "E0000703"
                        }
                    },
                    "state": "completed",
                    "subStatus": "Closed"
                }
            ],
            "relatedParty": [
                {
                    "@referredType": "Customer",
                    "@type": "BTRelatedParty",
                    "id": "CUG5099999999",
                    "role": "BtCug"
                }
            ]
        }
    },
    "eventId": "4b2eae8d-8e7f-7543-af74-bb47608cc3bd",
    "eventTime": "2024-03-14T11:23:44.994Z",
    "eventType": "ProductOrderStateChangeEvent"
}

Openreach KCI3 (order completion)Ā  Not Yet Received

{
    "event": {
        "productOrder": {
            "externalId": "13006349",
            "id": "00103497",
            "errorMessage": [
                {
                    "subCode": "101019",
                    "message": "Informational : 101019 : KCI-3 (Order Completed) Delayed in Processing.",
                    "productOrderItem": {
                        "itemId": "13006349.1"
                    }
                },
                {
                    "subCode": "101019",
                    "message": "Informational : 101019 : KCI-3 (Order Completed) Delayed in Processing.",
                    "productOrderItem": {
                        "itemId": "13006349"
                    }
                }
            ],
            "productOrderItem": [
                {
                    "id": "13006349.3",
                    "internalId": "0001251176",
                    "action": "add",
                    "state": "inProgress",
                    "subStatus": "In Progress",
                    "product": {
                        "productOffering": {
                            "id": "E0000153"
                        },
                        "@type": "BTProductRefOrValue",
                        "customerFacingServiceId": {
                            "value": "BBONE19999999",
                            "previousValue": ""
                        },
                        "id": "4866386d-7420-43d5-fd29-68d3761049cb"
                    },
                    "@type": "BTProductOrderItem",
                    "expectedCompletionDate": "2024-02-27T23:59:59.000Z"
                },
                {
                    "id": "13006349.1",
                    "internalId": "0001251180",
                    "action": "add",
                    "state": "inProgress",
                    "subStatus": "DelayedBySupplier",
                    "product": {
                        "productOffering": {
                            "id": "E0000028"
                        },
                        "@type": "BTProductRefOrValue",
                        "customerFacingServiceId": {
                            "value": "BBONE19999999",
                            "previousValue": ""
                        },
                        "id": "85e35e23-6b87-7eec-7387-c140e40e4cd6"
                    },
                    "@type": "BTProductOrderItem",
                    "expectedCompletionDate": "2024-02-27T23:59:59.000Z"
                },
                {
                    "id": "13006349.2",
                    "internalId": "0001251184",
                    "action": "add",
                    "state": "completed",
                    "subStatus": "Closed",
                    "product": {
                        "productOffering": {
                            "id": "E0000703"
                        },
                        "@type": "BTProductRefOrValue",
                        "customerFacingServiceId": {
                            "value": "BBONE19999999",
                            "previousValue": ""
                        },
                        "id": "b16c5d2a-281b-3381-c7b7-efde3f63f517"
                    },
                    "@type": "BTProductOrderItem"
                },
                {
                    "id": "13006349",
                    "internalId": "0001251175",
                    "action": "add",
                    "state": "inProgress",
                    "subStatus": "inProgress",
                    "product": {
                        "productOffering": {
                            "id": "E0000021"
                        },
                        "@type": "BTProductRefOrValue",
                        "customerFacingServiceId": {
                            "value": "BBONE19999999",
                            "previousValue": ""
                        },
                        "id": "98b2c2a8-afb2-4a6a-7601-959d638de265",
                        "productCharacteristic": {
                            "name": "ATT_RT_ONTPortNumber",
                            "value": "1",
                            "@type": "BTCharacteristic"
                        }
                    },
                    "@type": "BTProductOrderItem",
                    "appointment": {
                        "id": "13008492",
                        "BESAppointmentId": "CA75AAAFR",
                        "appointmentStatus": "Confirmed",
                        "appointmentStart": "2024-02-27T08:00:00.000Z",
                        "appointmentFinish": "2024-02-27T13:00:00.000Z"
                    }
                }
            ],
            "relatedParty": {
                "@referredType": "Customer",
                "@type": "BTRelatedParty",
                "role": "BtCug",
                "id": "CUG5099999999"
            },
            "@type": "BTProductOrder"
        }
    }
}

Cancellation

Cancel Product Order CreateĀ 

{
	"event": {
		"cancelProductOrder": {
			"@type": "BTCancelProductOrder",
			"state": "inProgress",
			"productOrder": {
				"id": "00086096"
			}
		}
	},
	"eventType": "CancelProductOrderCreateEvent",
	"eventTime": "2024-06-05T14:44:38.539Z",
	"eventId": "720fdb33-6b2f-bfb1-523b-a2274b3c3a05"
}

Customer Cancellation Accepted

{
	"event": {
		"productOrder": {
			"errorMessage": [],
			"externalId": "130011789",
			"id": "00163909",
			"productOrderItem": [
				{
					"id": "130011789",
					"internalId": "0001915505",
					"action": "add",
					"state": "assessingCancellation",
					"subStatus": "CancellationAccepted",
					"product": {
						"productOffering": {
							"id": "E0000432"
						},
						"@type": "BTProductRefOrValue",
						"customerFacingServiceId": {
							"value": "BBONE10029999",
							"previousValue": ""
						},
						"id": "6fa2e703-b793-7b42-f7d4-c8844e5219c7",
						"productCharacteristic": []
					},
					"@type": "BTProductOrderItem",
					"expectedCompletionDate": "2024-06-17T23:59:59+01:00",
					"appointment": {
						"id": "0WOcg000000gkY5GAI",
						"BESAppointmentId": "D0A4742FR",
						"appointmentStatus": "Booked",
						"appointmentStart": "2024-06-17T07:00:00+01:00",
						"appointmentFinish": "2024-06-17T12:00:00+01:00"
					}
				},
				{
					"id": "130011789.3",
					"internalId": "0001915506",
					"action": "add",
					"state": "assessingCancellation",
					"subStatus": "Cancellation Request",
					"product": {
						"productOffering": {
							"id": "E0000153"
						},
						"@type": "BTProductRefOrValue",
						"customerFacingServiceId": {
							"value": "BBONE10029999",
							"previousValue": ""
						},
						"id": "98532ed1-88de-ee90-a461-335c7d69b408",
						"productCharacteristic": []
					},
					"@type": "BTProductOrderItem",
					"expectedCompletionDate": "2024-06-17T23:59:59+01:00"
				},
				{
					"id": "130011789.1",
					"internalId": "0001915510",
					"action": "add",
					"state": "assessingCancellation",
					"subStatus": "CancellationAccepted",
					"product": {
						"productOffering": {
							"id": "E0000154"
						},
						"@type": "BTProductRefOrValue",
						"customerFacingServiceId": {
							"value": "BBONE10029999",
							"previousValue": ""
						},
						"id": "844dad58-43ea-a332-90d8-555196bc2d5c",
						"productCharacteristic": []
					},
					"@type": "BTProductOrderItem",
					"expectedCompletionDate": "2024-06-17T23:59:59+01:00"
				},
				{
					"id": "130011789.2",
					"internalId": "0001915514",
					"action": "add",
					"state": "completed",
					"subStatus": "Closed",
					"product": {
						"productOffering": {
							"id": "E0000703"
						},
						"@type": "BTProductRefOrValue",
						"customerFacingServiceId": {
							"value": "BBONE10029999",
							"previousValue": ""
						},
						"id": "004b2c95-2312-45eb-48d2-663d6f04e033",
						"productCharacteristic": []
					},
					"@type": "BTProductOrderItem"
				}
			],
			"relatedParty": [
				{
					"@referredType": "Customer",
					"@type": "BTRelatedParty",
					"role": "BtCug",
					"id": "CUG5002239999"
				}
			],
			"@type": "BTProductOrder"
		}
	},
	"eventType": "ProductOrderStateChangeEvent",
	"eventTime": "2024-06-05T14:45:12.509Z",
	"eventId": "b680d04a-21bb-3096-b0d0-c04eefb889a2"
}

Order Being Cancelled for Customer

{
	"event": {
		"productOrder": {
			"externalId": "130011789",
			"id": "00163909",
			"errorMessage": [
				{
					"subCode": "151900",
					"message": "Informational : 151900 : Unwilling to supply reason",
					"productOrderItem": [
						{
							"itemId": "130011789"
						}
					]
				},
				{
					"subCode": "151900",
					"message": "Informational : 151900 : Unwilling to supply reason",
					"productOrderItem": [
						{
							"itemId": "130011789.1"
						}
					]
				}
			],
			"productOrderItem": [
				{
					"id": "130011789",
					"internalId": "0001915505",
					"action": "add",
					"state": "assessingCancellation",
					"subStatus": "CancelledBTWwBCService",
					"product": {
						"productOffering": {
							"id": "E0000432"
						},
						"@type": "BTProductRefOrValue",
						"customerFacingServiceId": {
							"value": "BBONE10028999",
							"previousValue": ""
						},
						"id": "6fa2e703-b793-7b42-f7d4-c8844e5219c7",
						"productCharacteristic": []
					},
					"@type": "BTProductOrderItem",
					"expectedCompletionDate": "2024-06-17T23:59:59+01:00",
					"appointment": {
						"id": "0WOcg000000gkY5GAI",
						"BESAppointmentId": "D0A4742FR",
						"appointmentStatus": "Cancelled",
						"appointmentStart": "2024-06-17T07:00:00+01:00",
						"appointmentFinish": "2024-06-17T12:00:00+01:00"
					}
				},
				{
					"id": "130011789.3",
					"internalId": "0001915506",
					"action": "add",
					"state": "assessingCancellation",
					"subStatus": "Cancellation Request",
					"product": {
						"productOffering": {
							"id": "E0000153"
						},
						"@type": "BTProductRefOrValue",
						"customerFacingServiceId": {
							"value": "BBONE10028999",
							"previousValue": ""
						},
						"id": "98532ed1-88de-ee90-a461-335c7d69b408",
						"productCharacteristic": []
					},
					"@type": "BTProductOrderItem",
					"expectedCompletionDate": "2024-06-17T23:59:59+01:00"
				},
				{
					"id": "130011789.1",
					"internalId": "0001915510",
					"action": "add",
					"state": "cancelled",
					"subStatus": "CancelledBTWwBCService",
					"product": {
						"productOffering": {
							"id": "E0000154"
						},
						"@type": "BTProductRefOrValue",
						"customerFacingServiceId": {
							"value": "BBONE10028999",
							"previousValue": ""
						},
						"id": "844dad58-43ea-a332-90d8-555196bc2d5c",
						"productCharacteristic": []
					},
					"@type": "BTProductOrderItem",
					"expectedCompletionDate": "2024-06-17T23:59:59+01:00"
				},
				{
					"id": "130011789.2",
					"internalId": "0001915514",
					"action": "add",
					"state": "completed",
					"subStatus": "Closed",
					"product": {
						"productOffering": {
							"id": "E0000703"
						},
						"@type": "BTProductRefOrValue",
						"customerFacingServiceId": {
							"value": "BBONE10028999",
							"previousValue": ""
						},
						"id": "004b2c95-2312-45eb-48d2-663d6f04e033",
						"productCharacteristic": []
					},
					"@type": "BTProductOrderItem"
				}
			],
			"relatedParty": [
				{
					"@referredType": "Customer",
					"@type": "BTRelatedParty",
					"role": "BtCug",
					"id": "CUG5002237777"
				}
			],
			"@type": "BTProductOrder"
		}
	},
	"eventType": "ProductOrderStateChangeEvent",
	"eventTime": "2024-06-05T15:17:17.872Z",
	"eventId": "6c2259ca-e78a-4703-76aa-af52f45a4839"
}

Order Fully Cancelled for Customer

{
	"event": {
		"productOrder": {
			"externalId": "130011789",
			"id": "00163909",
			"errorMessage": [
				{
					"subCode": "151900",
					"message": "Informational : 151900 : Unwilling to supply reason",
					"productOrderItem": [
						{
							"itemId": "130011789"
						}
					]
				},
				{
					"subCode": "151900",
					"message": "Informational : 151900 : Unwilling to supply reason",
					"productOrderItem": [
						{
							"itemId": "130011789.1"
						}
					]
				}
			],
			"productOrderItem": [
				{
					"id": "130011789",
					"internalId": "0001915505",
					"action": "add",
					"state": "cancelled",
					"subStatus": "CancelledBTWwBCService",
					"product": {
						"productOffering": {
							"id": "E0000432"
						},
						"@type": "BTProductRefOrValue",
						"customerFacingServiceId": {
							"value": "BBONE10029999",
							"previousValue": ""
						},
						"id": "6fa2e703-b793-7b42-f7d4-c8844e5219c7",
						"productCharacteristic": []
					},
					"@type": "BTProductOrderItem",
					"expectedCompletionDate": "2024-06-17T23:59:59+01:00",
					"appointment": {
						"id": "0WOcg000000gkY5GAI",
						"BESAppointmentId": "D0A4742FR",
						"appointmentStatus": "Cancelled",
						"appointmentStart": "2024-06-17T07:00:00+01:00",
						"appointmentFinish": "2024-06-17T12:00:00+01:00"
					}
				},
				{
					"id": "130011789.3",
					"internalId": "0001915506",
					"action": "add",
					"state": "cancelled",
					"subStatus": "CancelledBTWwBCService",
					"product": {
						"productOffering": {
							"id": "E0000153"
						},
						"@type": "BTProductRefOrValue",
						"customerFacingServiceId": {
							"value": "BBONE10029999",
							"previousValue": ""
						},
						"id": "98532ed1-88de-ee90-a461-335c7d69b408",
						"productCharacteristic": []
					},
					"@type": "BTProductOrderItem",
					"expectedCompletionDate": "2024-06-17T23:59:59+01:00"
				},
				{
					"id": "130011789.1",
					"internalId": "0001915510",
					"action": "add",
					"state": "cancelled",
					"subStatus": "CancelledBTWwBCService",
					"product": {
						"productOffering": {
							"id": "E0000154"
						},
						"@type": "BTProductRefOrValue",
						"customerFacingServiceId": {
							"value": "BBONE10029999",
							"previousValue": ""
						},
						"id": "844dad58-43ea-a332-90d8-555196bc2d5c",
						"productCharacteristic": []
					},
					"@type": "BTProductOrderItem",
					"expectedCompletionDate": "2024-06-17T23:59:59+01:00"
				},
				{
					"id": "130011789.2",
					"internalId": "0001915514",
					"action": "add",
					"state": "cancelled",
					"subStatus": "Cancelled",
					"product": {
						"productOffering": {
							"id": "E0000703"
						},
						"@type": "BTProductRefOrValue",
						"customerFacingServiceId": {
							"value": "BBONE10029999",
							"previousValue": ""
						},
						"id": "004b2c95-2312-45eb-48d2-663d6f04e033",
						"productCharacteristic": []
					},
					"@type": "BTProductOrderItem"
				}
			],
			"relatedParty": [
				{
					"@referredType": "Customer",
					"@type": "BTRelatedParty",
					"role": "BtCug",
					"id": "CUG5002236666"
				}
			],
			"@type": "BTProductOrder"
		}
	},
	"eventType": "ProductOrderStateChangeEvent",
	"eventTime": "2024-06-05T15:17:21.684Z",
	"eventId": "d28f21a8-f329-0be3-cd1e-38bf06e8ec11"
}

WBMC Order Cancelled By BTWholesale

{
	"event": {
		"productOrder": {
			"externalId": "13004968",
			"id": "00086096",
			"errorMessage": [
				{
					"subCode": "100205",
					"message": "Informational : 100205 : Cancelled by BT Wholesale",
					"productOrderItem": {
						"itemId": "13004968.1"
					}
				},
				{
					"subCode": "100205",
					"message": "Informational : 100205 : Cancelled by BT Wholesale",
					"productOrderItem": {
						"itemId": "13004968"
					}
				}
			],
			"productOrderItem": [
				{
					"id": "13004968.1",
					"internalId": "0001083103",
					"action": "add",
					"state": "failed",
					"subStatus": "FailedBTWwBCService",
					"product": {
						"productOffering": {
							"id": "E0000154"
						},
						"@type": "BTProductRefOrValue",
						"customerFacingServiceId": {
							"value": "BBONE19999999",
							"previousValue": ""
						},
						"id": "6d4d8d5f-b277-446d-4706-549da5c8ab37"
					},
					"@type": "BTProductOrderItem",
					"expectedCompletionDate": "2024-03-04T23:59:59.000Z"
				},
				{
					"id": "13004968.2",
					"internalId": "0001083107",
					"action": "add",
					"state": "failed",
					"subStatus": "Failed",
					"product": {
						"productOffering": {
							"id": "E0000703"
						},
						"@type": "BTProductRefOrValue",
						"customerFacingServiceId": {
							"value": "BBONE19999999",
							"previousValue": ""
						},
						"id": "4b438a4e-053e-dede-38a3-79e26e07e8d7"
					},
					"@type": "BTProductOrderItem"
				},
				{
					"id": "13004968",
					"internalId": "0001083098",
					"action": "add",
					"state": "inProgress",
					"subStatus": "inProgress",
					"product": {
						"productOffering": {
							"id": "E0000430"
						},
						"@type": "BTProductRefOrValue",
						"customerFacingServiceId": {
							"value": "BBONE19999999",
							"previousValue": ""
						},
						"id": "65204f3e-2a41-b2c4-2fc5-7df7c1067a06"
					},
					"@type": "BTProductOrderItem",
					"appointment": {
						"id": "13006972",
						"BESAppointmentId": "CB39D26FR",
						"appointmentStatus": "Cancelled",
						"appointmentStart": "2024-03-04T08:00:00.000Z",
						"appointmentFinish": "2024-03-04T13:00:00.000Z"
					}
				},
				{
					"id": "13004968.3",
					"internalId": "0001083099",
					"action": "add",
					"state": "inProgress",
					"subStatus": "inProgress",
					"product": {
						"productOffering": {
							"id": "E0000153"
						},
						"@type": "BTProductRefOrValue",
						"customerFacingServiceId": {
							"value": "BBONE19999999",
							"previousValue": ""
						},
						"id": "60573a98-45cc-b733-043f-50cb272d4abe"
					},
					"@type": "BTProductOrderItem"
				}
			],
			"relatedParty": {
				"@referredType": "Customer",
				"@type": "BTRelatedParty",
				"role": "BtCug",
				"id": "CUG5099999999"
			},
			"@type": "BTProductOrder"
		}
	},
	"eventType": "ProductOrderStateChangeEvent",
	"eventTime": "2024-02-28T08:47:55.077Z",
	"eventId": "b531a6ac-17b9-d575-0d20-eb349a3b9a13"
}

Amendment

Customer Requested Amend Has Been Accepted

{
	"event": {
		"productOrder": {
			"errorMessage": [],
			"externalId": "20240515FTMV-P-1715796035322",
			"id": "00153399",
			"productOrderItem": [
				{
					"id": "100",
					"internalId": "0001926905",
					"action": "add",
					"state": "inProgress",
					"subStatus": "AmendmentAccepted",
					"product": {
						"productOffering": {
							"id": "E0000432"
						},
						"@type": "BTProductRefOrValue",
						"customerFacingServiceId": {
							"value": "BBONE10029999",
							"previousValue": ""
						},
						"id": "119a435d-6b53-c109-6680-0391babbb1ec",
						"productCharacteristic": []
					},
					"@type": "BTProductOrderItem",
					"appointment": {
						"id": "1",
						"BESAppointmentId": "D0BCC70FR",
						"appointmentStatus": "Booked",
						"appointmentStart": "2024-07-16T08:00:00+01:00",
						"appointmentFinish": "2024-07-16T08:00:00+01:00"
					}
				},
				{
					"id": "100.2",
					"internalId": "0001926906",
					"action": "add",
					"state": "inProgress",
					"subStatus": "Amend Request",
					"product": {
						"productOffering": {
							"id": "E0000153"
						},
						"@type": "BTProductRefOrValue",
						"customerFacingServiceId": {
							"value": "BBONE10029999",
							"previousValue": ""
						},
						"id": "f54b415a-02d0-4b84-08db-9d4f2cc35e1c",
						"productCharacteristic": []
					},
					"@type": "BTProductOrderItem"
				},
				{
					"id": "100.1",
					"internalId": "0001926910",
					"action": "add",
					"state": "inProgress",
					"subStatus": "AmendmentAccepted",
					"product": {
						"productOffering": {
							"id": "E0000154"
						},
						"@type": "BTProductRefOrValue",
						"customerFacingServiceId": {
							"value": "BBONE10029999",
							"previousValue": ""
						},
						"id": "d28fbc98-369c-7f2c-48e4-15ccf55c5950",
						"productCharacteristic": []
					},
					"@type": "BTProductOrderItem"
				},
				{
					"id": "100.3",
					"internalId": "0001926914",
					"action": "add",
					"state": "completed",
					"subStatus": "Closed",
					"product": {
						"productOffering": {
							"id": "E0000703"
						},
						"@type": "BTProductRefOrValue",
						"customerFacingServiceId": {
							"value": "BBONE10029999",
							"previousValue": ""
						},
						"id": "959381f5-8bcd-9aeb-d7db-8bb5b166a141",
						"productCharacteristic": []
					},
					"@type": "BTProductOrderItem"
				}
			],
			"relatedParty": [
				{
					"@referredType": "Customer",
					"@type": "BTRelatedParty",
					"role": "BtCug",
					"id": "CUG5023769999"
				}
			],
			"@type": "BTProductOrder"
		}
	},
	"eventType": "ProductOrderStateChangeEvent",
	"eventTime": "2024-06-05T10:05:14.487Z",
	"eventId": "d3c46e52-975a-5c4a-ce28-2482ed406887"
}

Customer Requested Amend Has Been Actioned

{
    "event": {
        "productOrder": {
            "externalId": "13007065",
            "id": "00110291",
            "errorMessage": [
                {
                    "subCode": "540",
                    "message": "Informational : 540 : Your amend request has been actioned",
                    "productOrderItem": {
                        "itemId": "13007065"
                    }
                },
                {
                    "subCode": "540",
                    "message": "Informational : 540 : Your amend request has been actioned",
                    "productOrderItem": {
                        "itemId": "13007065.1"
                    }
                }
            ],
            "productOrderItem": [
                {
                    "id": "13007065",
                    "internalId": "0001347564",
                    "action": "add",
                    "state": "inProgress",
                    "subStatus": "AmendedByBTWwBC",
                    "product": {
                        "productOffering": {
                            "id": "E0000021"
                        },
                        "@type": "BTProductRefOrValue",
                        "customerFacingServiceId": {
                            "value": "BBONE19999999",
                            "previousValue": ""
                        },
                        "id": "2465b2ed-ec65-ebc9-8815-26d31b2cbe8a"
                    },
                    "@type": "BTProductOrderItem",
                    "expectedCompletionDate": "2024-03-08T13:00:00.000Z",
                    "appointment": {
                        "id": "0WO3z000002cKvXGAU",
                        "BESAppointmentId": "CB72C3CFR",
                        "appointmentStatus": "Booked",
                        "appointmentStart": "2024-03-07T08:00:00.000Z",
                        "appointmentFinish": "2024-03-07T13:00:00.000Z"
                    }
                },
                {
                    "id": "13007065.3",
                    "internalId": "0001347565",
                    "action": "add",
                    "state": "inProgress",
                    "subStatus": "Amend Request",
                    "product": {
                        "productOffering": {
                            "id": "E0000153"
                        },
                        "@type": "BTProductRefOrValue",
                        "customerFacingServiceId": {
                            "value": "BBONE19999999",
                            "previousValue": ""
                        },
                        "id": "cd48b502-bbbd-8ccb-8ea6-55a13080e9d1"
                    },
                    "@type": "BTProductOrderItem",
                    "expectedCompletionDate": "2024-03-08T13:00:00.000Z"
                },
                {
                    "id": "13007065.1",
                    "internalId": "0001347569",
                    "action": "add",
                    "state": "inProgress",
                    "subStatus": "AmendedByBTWwBC",
                    "product": {
                        "productOffering": {
                            "id": "E0000028"
                        },
                        "@type": "BTProductRefOrValue",
                        "customerFacingServiceId": {
                            "value": "BBONE19999999",
                            "previousValue": ""
                        },
                        "id": "45d0005b-fc0f-f3fc-6ade-4012e58ab63c"
                    },
                    "@type": "BTProductOrderItem",
                    "expectedCompletionDate": "2024-03-08T13:00:00.000Z"
                },
                {
                    "id": "13007065.2",
                    "internalId": "0001347573",
                    "action": "add",
                    "state": "completed",
                    "subStatus": "Closed",
                    "product": {
                        "productOffering": {
                            "id": "E0000703"
                        },
                        "@type": "BTProductRefOrValue",
                        "customerFacingServiceId": {
                            "value": "BBONE19999999",
                            "previousValue": ""
                        },
                        "id": "68dba8e4-00c2-23d1-5ddd-a09a7ed13ba9"
                    },
                    "@type": "BTProductOrderItem"
                }
            ],
            "relatedParty": {
                "@referredType": "Customer",
                "@type": "BTRelatedParty",
                "role": "BtCug",
                "id": "CUG5099999999"
            },
            "@type": "BTProductOrder"
        }
    },
    "eventType": "ProductOrderStateChangeEvent",
    "eventTime": "2024-02-27T19:47:14.986Z",
    "eventId": "e16c64db-84cd-bf55-e851-e42f4f45c8c1"
}

Modify

Change Care Level Order In Progress

{
	"event": {
		"productOrder": {
			"errorMessage": [],
			"externalId": "100",
			"id": "00148807",
			"productOrderItem": [
				{
					"id": "100",
					"internalId": "0001957927",
					"action": "noChange",
					"state": "inProgress",
					"subStatus": "inProgress",
					"product": {
						"productOffering": {
							"id": "E0000021"
						},
						"@type": "BTProductRefOrValue",
						"customerFacingServiceId": {
							"value": "BBONE0019911",
							"previousValue": ""
						},
						"id": "30b2fc9d-8730-6737-788a-b0b0952d7d93",
						"productCharacteristic": []
					},
					"@type": "BTProductOrderItem"
				},
				{
					"id": "100.1",
					"internalId": "0001957928",
					"action": "delete",
					"state": "inProgress",
					"subStatus": "inProgress",
					"product": {
						"productOffering": {
							"id": "E0000029"
						},
						"@type": "BTProductRefOrValue",
						"customerFacingServiceId": {
							"value": "BBONE0019911",
							"previousValue": ""
						},
						"id": "de99d008-4a67-e254-354e-2400579389ca",
						"productCharacteristic": []
					},
					"@type": "BTProductOrderItem"
				},
				{
					"id": "100.2",
					"internalId": "0001957934",
					"action": "add",
					"state": "inProgress",
					"subStatus": "inProgress",
					"product": {
						"productOffering": {
							"id": "E0000028"
						},
						"@type": "BTProductRefOrValue",
						"customerFacingServiceId": {
							"value": "BBONE0019911",
							"previousValue": ""
						},
						"id": "2efbe0e1-1b93-8722-00bb-8224661e8183",
						"productCharacteristic": []
					},
					"@type": "BTProductOrderItem"
				}
			],
			"relatedParty": [
				{
					"@referredType": "Customer",
					"@type": "BTRelatedParty",
					"role": "BtCug",
					"id": "CUG5009999999"
				}
			],
			"@type": "BTProductOrder"
		}
	},
	"eventType": "ProductOrderStateChangeEvent",
	"eventTime": "2023-11-14T16:49:58.664Z",
	"eventId": "3daa5298-5b11-af62-ac30-98907aa3c00a"
}

Change Care Level WBMC Order Pending

{
	"event": {
		"productOrder": {
			"externalId": "100",
			"id": "00148807",
			"errorMessage": [
				{
					"subCode": "2001",
					"message": "Warning : 2001 : The contact details supplied with your order do not match our database so the default contact details have been used",
					"productOrderItem": [
						{
							"itemId": "100.2"
						}
					]
				}
			],
			"productOrderItem": [
				{
					"id": "100",
					"internalId": "0001957927",
					"action": "noChange",
					"state": "inProgress",
					"subStatus": "inProgress",
					"product": {
						"productOffering": {
							"id": "E0000021"
						},
						"@type": "BTProductRefOrValue",
						"customerFacingServiceId": {
							"value": "BBONE0019911",
							"previousValue": ""
						},
						"id": "30b2fc9d-8730-6737-788a-b0b0952d7d93",
						"productCharacteristic": []
					},
					"@type": "BTProductOrderItem"
				},
				{
					"id": "100.1",
					"internalId": "0001957928",
					"action": "delete",
					"state": "inProgress",
					"subStatus": "inProgress",
					"product": {
						"productOffering": {
							"id": "E0000029"
						},
						"@type": "BTProductRefOrValue",
						"customerFacingServiceId": {
							"value": "BBONE0019911",
							"previousValue": ""
						},
						"id": "de99d008-4a67-e254-354e-2400579389ca",
						"productCharacteristic": []
					},
					"@type": "BTProductOrderItem"
				},
				{
					"id": "100.2",
					"internalId": "0001957934",
					"action": "add",
					"state": "inProgress",
					"subStatus": "PendingWithBTWwBC",
					"product": {
						"productOffering": {
							"id": "E0000028"
						},
						"@type": "BTProductRefOrValue",
						"customerFacingServiceId": {
							"value": "BBONE0019911",
							"previousValue": ""
						},
						"id": "2efbe0e1-1b93-8722-00bb-8224661e8183",
						"productCharacteristic": []
					},
					"@type": "BTProductOrderItem"
				}
			],
			"relatedParty": [
				{
					"@referredType": "Customer",
					"@type": "BTRelatedParty",
					"role": "BtCug",
					"id": "CUG5009999999"
				}
			],
			"@type": "BTProductOrder"
		}
	},
	"eventType": "ProductOrderStateChangeEvent",
	"eventTime": "2023-11-14T16:50:34.517Z",
	"eventId": "a46d9673-0e6f-ad7e-5bb7-163d864be886"
}

Change Care Level WBMC Order Acknowledged

{
	"event": {
		"productOrder": {
			"externalId": "100",
			"id": "00148807",
			"errorMessage": [
				{
					"subCode": "510",
					"message": "Informational : 510 : Your order has been acknowledged and BT is aiming for provisioning it as soon as possible.",
					"productOrderItem": [
						{
							"itemId": "100.2"
						}
					]
				}
			],
			"productOrderItem": [
				{
					"id": "100",
					"internalId": "0001957927",
					"action": "noChange",
					"state": "inProgress",
					"subStatus": "inProgress",
					"product": {
						"productOffering": {
							"id": "E0000021"
						},
						"@type": "BTProductRefOrValue",
						"customerFacingServiceId": {
							"value": "BBONE0019911",
							"previousValue": ""
						},
						"id": "30b2fc9d-8730-6737-788a-b0b0952d7d93",
						"productCharacteristic": []
					},
					"@type": "BTProductOrderItem"
				},
				{
					"id": "100.1",
					"internalId": "0001957928",
					"action": "delete",
					"state": "inProgress",
					"subStatus": "inProgress",
					"product": {
						"productOffering": {
							"id": "E0000029"
						},
						"@type": "BTProductRefOrValue",
						"customerFacingServiceId": {
							"value": "BBONE0019911",
							"previousValue": ""
						},
						"id": "de99d008-4a67-e254-354e-2400579389ca",
						"productCharacteristic": []
					},
					"@type": "BTProductOrderItem"
				},
				{
					"id": "100.2",
					"internalId": "0001957934",
					"action": "add",
					"state": "inProgress",
					"subStatus": "AcceptedByBTWwBC",
					"product": {
						"productOffering": {
							"id": "E0000028"
						},
						"@type": "BTProductRefOrValue",
						"customerFacingServiceId": {
							"value": "BBONE0019911",
							"previousValue": ""
						},
						"id": "2efbe0e1-1b93-8722-00bb-8224661e8183",
						"productCharacteristic": []
					},
					"@type": "BTProductOrderItem"
				}
			],
			"relatedParty": [
				{
					"@referredType": "Customer",
					"@type": "BTRelatedParty",
					"role": "BtCug",
					"id": "CUG5009999999"
				}
			],
			"@type": "BTProductOrder"
		}
	},
	"eventType": "ProductOrderStateChangeEvent",
	"eventTime": "2023-11-14T16:59:28.402Z",
	"eventId": "6d59b8b5-e951-0963-9d92-e4293ad82710"
}

Change Care Level WBMC Order Committed

{
	"event": {
		"productOrder": {
			"externalId": "100",
			"id": "00148807",
			"errorMessage": [
				{
					"subCode": "520",
					"message": "Informational : 520 : Your order will be delivered as soon as possible.",
					"productOrderItem": [
						{
							"itemId": "100.2"
						}
					]
				}
			],
			"productOrderItem": [
				{
					"id": "100",
					"internalId": "0001957927",
					"action": "noChange",
					"state": "inProgress",
					"subStatus": "inProgress",
					"product": {
						"productOffering": {
							"id": "E0000021"
						},
						"@type": "BTProductRefOrValue",
						"customerFacingServiceId": {
							"value": "BBONE0019911",
							"previousValue": ""
						},
						"id": "30b2fc9d-8730-6737-788a-b0b0952d7d93",
						"productCharacteristic": []
					},
					"@type": "BTProductOrderItem"
				},
				{
					"id": "100.1",
					"internalId": "0001957928",
					"action": "delete",
					"state": "inProgress",
					"subStatus": "inProgress",
					"product": {
						"productOffering": {
							"id": "E0000029"
						},
						"@type": "BTProductRefOrValue",
						"customerFacingServiceId": {
							"value": "BBONE0019911",
							"previousValue": ""
						},
						"id": "de99d008-4a67-e254-354e-2400579389ca",
						"productCharacteristic": []
					},
					"@type": "BTProductOrderItem"
				},
				{
					"id": "100.2",
					"internalId": "0001957934",
					"action": "add",
					"state": "inProgress",
					"subStatus": "CommittedByBTWwBC",
					"product": {
						"productOffering": {
							"id": "E0000028"
						},
						"@type": "BTProductRefOrValue",
						"customerFacingServiceId": {
							"value": "BBONE0019911",
							"previousValue": ""
						},
						"id": "2efbe0e1-1b93-8722-00bb-8224661e8183",
						"productCharacteristic": []
					},
					"@type": "BTProductOrderItem",
					"expectedCompletionDate": "2023-11-15T23:59:59.000Z"
				}
			],
			"relatedParty": [
				{
					"@referredType": "Customer",
					"@type": "BTRelatedParty",
					"role": "BtCug",
					"id": "CUG5009999999"
				}
			],
			"@type": "BTProductOrder"
		}
	},
	"eventType": "ProductOrderStateChangeEvent",
	"eventTime": "2023-11-14T17:10:54.878Z",
	"eventId": "182bfee3-be18-4868-aa8e-570478b66fa0"
}

Change Care Level WBMC Order Completed

{
    "event": {
        "productOrder": {
            "@type": "BTProductOrder",
            "errorMessage": [
                {
                    "message": "Informational : 530 : Your order is now completed successfully",
                    "productOrderItem": [
                        {
                            "itemId": "100.2"
                        }
                    ],
                    "subCode": "530"
                }
            ],
            "externalId": "100",
            "id": "00148807",
            "productOrderItem": [
                {
                    "@type": "BTProductOrderItem",
                    "action": "noChange",
                    "id": "100",
                    "internalId": "0001957927",
                    "product": {
                        "@type": "BTProductRefOrValue",
                        "customerFacingServiceId": {
                            "previousValue": "",
                            "value": "BBONE0019911"
                        },
                        "id": "30b2fc9d-8730-6737-788a-b0b0952d7d93",
                        "productCharacteristic": [
                        ],
                        "productOffering": {
                            "id": "E0000021"
                        }
                    },
                    "state": "inProgress",
                    "subStatus": "inProgress"
                },
                {
                    "@type": "BTProductOrderItem",
                    "action": "delete",
                    "id": "100.1",
                    "internalId": "0001957928",
                    "product": {
                        "@type": "BTProductRefOrValue",
                        "customerFacingServiceId": {
                            "previousValue": "",
                            "value": "BBONE0019911"
                        },
                        "id": "de99d008-4a67-e254-354e-2400579389ca",
                        "productCharacteristic": [
                        ],
                        "productOffering": {
                            "id": "E0000029"
                        }
                    },
                    "state": "inProgress",
                    "subStatus": "inProgress"
                },
                {
                    "@type": "BTProductOrderItem",
                    "action": "add",
                    "expectedCompletionDate": "2023-11-15T23:59:59.000Z",
                    "id": "100.2",
                    "internalId": "0001957934",
                    "product": {
                        "@type": "BTProductRefOrValue",
                        "customerFacingServiceId": {
                            "previousValue": "",
                            "value": "BBONE0019911"
                        },
                        "id": "2efbe0e1-1b93-8722-00bb-8224661e8183",
                        "productCharacteristic": [
                        ],
                        "productOffering": {
                            "id": "E0000028"
                        }
                    },
                    "state": "inProgress",
                    "subStatus": "CompletedBTWwBCService"
                }
            ],
            "relatedParty": [
                {
                    "@referredType": "Customer",
                    "@type": "BTRelatedParty",
                    "id": "CUG5009999999",
                    "role": "BtCug"
                }
            ]
        }
    },
    "eventId": "3ec0701a-960a-171b-33ff-24b27c9605f7",
    "eventTime": "2023-11-15T04:40:16.335Z",
    "eventType": "ProductOrderStateChangeEvent"
}

Change Care Level Order Completed

{
	"event": {
		"productOrder": {
			"externalId": "100",
			"id": "00148807",
			"errorMessage": [
				{
					"subCode": "530",
					"message": "Informational : 530 : Your order is now completed successfully",
					"productOrderItem": [
						{
							"itemId": "100.2"
						}
					]
				}
			],
			"productOrderItem": [
				{
					"id": "100",
					"internalId": "0001957927",
					"action": "noChange",
					"state": "completed",
					"subStatus": "Closed",
					"product": {
						"productOffering": {
							"id": "E0000021"
						},
						"@type": "BTProductRefOrValue",
						"customerFacingServiceId": {
							"value": "BBONE0019911",
							"previousValue": ""
						},
						"id": "30b2fc9d-8730-6737-788a-b0b0952d7d93",
						"productCharacteristic": []
					},
					"@type": "BTProductOrderItem"
				},
				{
					"id": "100.1",
					"internalId": "0001957928",
					"action": "delete",
					"state": "inProgress",
					"subStatus": "inProgress",
					"product": {
						"productOffering": {
							"id": "E0000029"
						},
						"@type": "BTProductRefOrValue",
						"customerFacingServiceId": {
							"value": "BBONE0019911",
							"previousValue": ""
						},
						"id": "de99d008-4a67-e254-354e-2400579389ca",
						"productCharacteristic": []
					},
					"@type": "BTProductOrderItem"
				},
				{
					"id": "100.2",
					"internalId": "0001957934",
					"action": "add",
					"state": "completed",
					"subStatus": "CompletedBTWwBCService",
					"product": {
						"productOffering": {
							"id": "E0000028"
						},
						"@type": "BTProductRefOrValue",
						"customerFacingServiceId": {
							"value": "BBONE0019911",
							"previousValue": ""
						},
						"id": "2efbe0e1-1b93-8722-00bb-8224661e8183",
						"productCharacteristic": []
					},
					"@type": "BTProductOrderItem",
					"expectedCompletionDate": "2023-11-15T23:59:59.000Z"
				}
			],
			"relatedParty": [
				{
					"@referredType": "Customer",
					"@type": "BTRelatedParty",
					"role": "BtCug",
					"id": "CUG5009999999"
				}
			],
			"@type": "BTProductOrder"
		}
	},
	"eventType": "ProductOrderStateChangeEvent",
	"eventTime": "2023-11-15T04:41:32.015Z",
	"eventId": "12ed5823-8a49-c004-7c29-ad494cdc5052"
}

Product Order Create Event - Cease

{
	"event": {
		"productOrder": {
			"externalId": "130019426",
			"id": "00254400",
			"productOrderItem": [
				{
					"action": "delete",
					"id": "130019426",
					"internalId": "0002886739",
					"state": "acknowledged",
					"subStatus": "acknowledged",
					"@type": "BTProductOrderItem",
					"product": {
						"productOffering": {
							"id": "E0000021"
						},
						"@type": "BTProductRefOrValue",
						"id": "66e8384f-19a5-a775-6b9d-ebefd542a109"
					},
					"productOrderItem": [
						{
							"action": "delete",
							"id": "-1",
							"internalId": "0002886740",
							"state": "acknowledged",
							"subStatus": "acknowledged",
							"@type": "BTProductOrderItem",
							"product": {
								"productOffering": {
									"id": "E0000028"
								},
								"@type": "BTProductRefOrValue",
								"id": "aa38c6ce-90c4-8a52-246f-c09a37e00738"
							}
						},
						{
							"action": "delete",
							"id": "-2",
							"internalId": "0002886744",
							"state": "acknowledged",
							"subStatus": "acknowledged",
							"@type": "BTProductOrderItem",
							"product": {
								"productOffering": {
									"id": "E0000703"
								},
								"@type": "BTProductRefOrValue",
								"id": "669e7c7c-a443-451c-7bd5-8f8aa2229ced"
							}
						}
					]
				}
			],
			"relatedParty": [
				{
					"Id": "CUG5002299999",
					"role": "BtCug",
					"@type": "BTRelatedParty",
					"@referredType": "Customer"
				}
			],
			"@type": "BTProductOrder"
		}
	},
	"eventType": "ProductOrderCreateEvent",
	"eventTime": "2024-10-30T09:33:13.342Z",
	"eventId": "8093649d-f49f-7a5a-b277-3cd4585d8896"
}

Order In Progress - Cease

{
	"event": {
		"productOrder": {
			"errorMessage": [],
			"externalId": "130019426",
			"id": "00254400",
			"productOrderItem": [
				{
					"id": "130014097",
					"internalId": "0002886743",
					"action": "delete",
					"state": "inProgress",
					"subStatus": "inProgress",
					"product": {
						"productOffering": {
							"id": null
						},
						"@type": "BTProductRefOrValue",
						"customerFacingServiceId": {
							"value": "BBONE10040042",
							"previousValue": ""
						},
						"id": "c5c2f5db-89ec-3f73-f582-70d9e910479e",
						"productCharacteristic": []
					},
					"@type": "BTProductOrderItem"
				}
			],
			"relatedParty": [
				{
					"@referredType": "Customer",
					"@type": "BTRelatedParty",
					"role": "BtCug",
					"id": "CUG5002299999"
				}
			],
			"@type": "BTProductOrder"
		}
	},
	"eventType": "ProductOrderStateChangeEvent",
	"eventTime": "2024-10-30T09:33:27.523Z",
	"eventId": "d8d44ec1-842d-2671-2cd9-d2ce0475ef12"
}

Pending With WBC - Cease

{
	"event": {
		"productOrder": {
			"errorMessage": [],
			"externalId": "130019426",
			"id": "00254400",
			"productOrderItem": [
				{
					"id": "130014097",
					"internalId": "0002886743",
					"action": "delete",
					"state": "inProgress",
					"subStatus": "PendingWithBTWwBC",
					"product": {
						"productOffering": {
							"id": null
						},
						"@type": "BTProductRefOrValue",
						"customerFacingServiceId": {
							"value": "BBONE10040042",
							"previousValue": ""
						},
						"id": "c5c2f5db-89ec-3f73-f582-70d9e910479e",
						"productCharacteristic": []
					},
					"@type": "BTProductOrderItem"
				}
			],
			"relatedParty": [
				{
					"@referredType": "Customer",
					"@type": "BTRelatedParty",
					"role": "BtCug",
					"id": "CUG5002299999"
				}
			],
			"@type": "BTProductOrder"
		}
	},
	"eventType": "ProductOrderStateChangeEvent",
	"eventTime": "2024-10-30T09:33:38.525Z",
	"eventId": "b27309ef-7368-8c1d-8f0e-c574dbdc0b7f"
}

Acknowledged By WBC - Cease

{
	"event": {
		"productOrder": {
			"errorMessage": [
				{
					"subCode": "510",
					"message": "Informational : 510 : Your order has been acknowledged and BT is aiming for provisioning it as soon as possible.",
					"productOrderItem": [
						{
							"itemId": "130014097"
						}
					]
				}
			],
			"externalId": "130019426",
			"id": "00254400",
			"productOrderItem": [
				{
					"id": "130014097",
					"internalId": "0002886743",
					"action": "delete",
					"state": "inProgress",
					"subStatus": "AcceptedByBTWwBC",
					"product": {
						"productOffering": {
							"id": null
						},
						"@type": "BTProductRefOrValue",
						"customerFacingServiceId": {
							"value": "BBONE10040042",
							"previousValue": ""
						},
						"id": "c5c2f5db-89ec-3f73-f582-70d9e910479e",
						"productCharacteristic": []
					},
					"@type": "BTProductOrderItem"
				}
			],
			"relatedParty": [
				{
					"@referredType": "Customer",
					"@type": "BTRelatedParty",
					"role": "BtCug",
					"id": "CUG5002299999"
				}
			],
			"@type": "BTProductOrder"
		}
	},
	"eventType": "ProductOrderStateChangeEvent",
	"eventTime": "2024-10-30T09:40:25.390Z",
	"eventId": "8bb448c8-a01a-8416-57f5-2d61cf841051"
}

Committed By WBC - Cease

{
	"event": {
		"productOrder": {
			"errorMessage": [
				{
					"subCode": "520",
					"message": "Informational : 520 : Your order will be delivered as soon as possible.",
					"productOrderItem": [
						{
							"itemId": "130014097"
						}
					]
				}
			],
			"externalId": "130019426",
			"id": "00254400",
			"productOrderItem": [
				{
					"id": "130014097",
					"internalId": "0002886743",
					"action": "delete",
					"state": "inProgress",
					"subStatus": "CommittedByBTWwBC",
					"product": {
						"productOffering": {
							"id": null
						},
						"@type": "BTProductRefOrValue",
						"customerFacingServiceId": {
							"value": "BBONE10040042",
							"previousValue": ""
						},
						"id": "c5c2f5db-89ec-3f73-f582-70d9e910479e",
						"productCharacteristic": []
					},
					"@type": "BTProductOrderItem",
					"expectedCompletionDate": "2024-11-04T23:59:59.000Z"
				}
			],
			"relatedParty": [
				{
					"@referredType": "Customer",
					"@type": "BTRelatedParty",
					"role": "BtCug",
					"id": "CUG5002299999"
				}
			],
			"@type": "BTProductOrder"
		}
	},
	"eventType": "ProductOrderStateChangeEvent",
	"eventTime": "2024-10-30T09:51:14.655Z",
	"eventId": "4c037131-e5ae-3d33-754e-7ef431d70b48"
}

Completed By WBC - Cease

{
	"event": {
		"productOrder": {
			"errorMessage": [
				{
					"subCode": "530",
					"message": "Informational : 530 : Your order is now completed successfully",
					"productOrderItem": [
						{
							"itemId": "130014097"
						}
					]
				}
			],
			"externalId": "130019426",
			"id": "00254400",
			"productOrderItem": [
				{
					"id": "130014097",
					"internalId": "0002886743",
					"action": "delete",
					"state": "inProgress",
					"subStatus": "CompletedBTWwBCService",
					"product": {
						"productOffering": {
							"id": null
						},
						"@type": "BTProductRefOrValue",
						"customerFacingServiceId": {
							"value": "BBONE10040042",
							"previousValue": ""
						},
						"id": "c5c2f5db-89ec-3f73-f582-70d9e910479e",
						"productCharacteristic": []
					},
					"@type": "BTProductOrderItem",
					"expectedCompletionDate": "2024-11-04T23:59:59.000Z"
				}
			],
			"relatedParty": [
				{
					"@referredType": "Customer",
					"@type": "BTRelatedParty",
					"role": "BtCug",
					"id": "CUG5002299999"
				}
			],
			"@type": "BTProductOrder"
		}
	},
	"eventType": "ProductOrderStateChangeEvent",
	"eventTime": "2024-11-04T01:59:09.685Z",
	"eventId": "5652779a-8726-7a65-69cd-ea9f8c88056c"
}

Completed - CeaseĀ 

{
	"event": {
		"productOrder": {
			"errorMessage": [
				{
					"subCode": "530",
					"message": "Informational : 530 : Your order is now completed successfully",
					"productOrderItem": [
						{
							"itemId": "130014097"
						}
					]
				}
			],
			"externalId": "130019426",
			"id": "00254400",
			"productOrderItem": [
				{
					"id": "130014097",
					"internalId": "0002886743",
					"action": "delete",
					"state": "completed",
					"subStatus": "CompletedBTWwBCService",
					"product": {
						"productOffering": {
							"id": null
						},
						"@type": "BTProductRefOrValue",
						"customerFacingServiceId": {
							"value": "BBONE10040042",
							"previousValue": ""
						},
						"id": "c5c2f5db-89ec-3f73-f582-70d9e910479e",
						"productCharacteristic": []
					},
					"@type": "BTProductOrderItem",
					"expectedCompletionDate": "2024-11-04T23:59:59.000Z"
				}
			],
			"relatedParty": [
				{
					"@referredType": "Customer",
					"@type": "BTRelatedParty",
					"role": "BtCug",
					"id": "CUG5002299999"
				}
			],
			"@type": "BTProductOrder"
		}
	},
	"eventType": "ProductOrderStateChangeEvent",
	"eventTime": "2024-11-04T02:00:48.412Z",
	"eventId": "f7b7748a-23a6-da7d-ed21-0dad1bae0dcc"
}
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