Apply changes in real-time to your Inbound Contact Global service
Inbound Contact Global Call Traffic Controller API creates an entirely new method to manage, rebalance and reroute call traffic in real time. Choose from a range of access numbers, egress methods and routing logic.
The Controller API is the natural companion to the existing Call Traffic Controller system serving Inbound Contact Global and can operate side by side giving access to cost-efficient, high quality call delivery around the world leveraging BT's global reach.
Key Features
Ability to submit Call Traffic Controller commands via an API instead of manually logging into the web portal
Fetch Real-Time inventory of provisioned Access Numbers, Destinations and Routing Plans
Activate Alternative Routing Plans and Planned or Disaster Recovery Scenarios
Rebalance traffic between multiple destinations in response to live conditions
Reroute traffic to alternative destinations
Add and update inventory of available destinations
Benefits
Respond in real-time to changing contact center conditions without having to manually log onto Web Portal.
By using the same logic and inventories, the API is the perfect complement to Call Traffic Controller.
Commands submitted by the API can be viewed and audited in Call Traffic Controller.
Ideal For
Call Center and Telco Managers
Optimize routing and respond in real-time to changing conditions
Manage multiple carriers’ routing using home-grown tools
Remote access to applications via customer App
On-Call Engineers and Agents
Home Workers
Asset Managers
Real-time access to
Access Numbers
Routing logic
Destination Numbers
Included APIs
Get Started
To request access to this API or receive additional information about BT Inbound Contact Global, contact AskCTD@bt.com
