Call Divert

  • Digital Identity

Account takeover protection with Call Divert

Overview

As the number of digital transactions made around the world grows, so does the risk of account takeover. Where one-time passcodes are sent by voice, our Call Divert product can help. It confirms an outbound call is going to its intended number, and isn’t being diverted to a potentially fraudulent one – giving customers more security and greater peace of mind.

Key features

  • Check a customer’s mobile phone account isn’t compromised before creating a new account, changing address or other personal details, or resetting a password.
  • In retail banking, as extra security for high-risk journeys, such as setting up of a new payee or standing order.
  • Checking the status of a customer’s phone before making an outbound call, from a call centre for example.

Benefits

  • Adds an extra layer of protection and security for customers
  • Reduces fraud costs
  • Helps fulfil regulatory requirements for ‘Strong Customer Authentication’ (SCA) under PSD2
  • Builds customer confidence in digital journeys, and improves customer retention.
Benefits

How does it work?

How does it work?

Ideal for:

  • Making outbound calls from a call centre
  • Making one-time passcodes (OTP) more secure when using the voice channel

APIs Included

EE
BT

Call Divert

Messaging and Communication
Digital Identity

This product confirms an outbound call is going to its intended number, and isn’t being diverted to a potentially fraudulent one – giving customers more security and greater peace of mind.

Product Documentation
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