Broadband One

This diagram shows a Broadband One order. View a larger version by clicking it.

How it works

The following process, and diagram above, describe a Broadband One Provide order (new customer).

• Query the GET Address records endpoint to identify Openreach and BT (ROBT) Network Address Database (NAD) keys for the end user's premises. A 'Gold' Openreach NAD key is essential; if a matching ROBT NAD key cannot be found, it can be generated using POST Create address record
• Identify Broadband One access technologies and speeds (POST Product availability). Where fibre is available, the response payload also shows FTTP infrastructure. If copper broadband is required, a line check is requested (GET Line availability) to see if supporting infrastructure is available
• Request and reserve an engineering appointment (POST Appointment availability and POST Create appointment) if a Managed Install is required (such as FTTP with a new ONT, or copper broadband is required and a compatible line is unavailable)
• Create the order (POST Product order), and receive progress updates (KSUs).

Tutorials

We've created tutorials for all Broadband One order types - including Modify (upgrading your Broadband One customers).

Choose an API above to explore technical documentation and tutorials.

1. Register for API access (you must be a BT Wholesale customer)
2. Log in - and click Dashboard to create an app
3. Explore the reference documentation
4. Try out the code using our Broadband One Postman Collection.

• New to BT Wholesale? Find out more about Broadband One
• BT Wholesale customer? Browse our help and support section (you'll need to log in to access documentation).