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Account Takeover Protection

  • Digital Identity

Helping to protect customers from fraudulent behaviour

Overview

Account Takeover Protection uses a suite of attributes relating to the SIM, network and the device that help businesses identify fraudulent behaviour and protect their end customers.  Account checks relate to the SIM (SIM Swap), the network (call forward settings) and the device (device change). EE responds to account checks indicating setting changes and date/time stamps (where relevant).

Key features

  • Check a customer’s mobile phone account isn’t compromised.
  • Check account settings before sending a one-time passcode via SMS or over voice.
  • In retail banking, as extra security for high-risk journeys, such as setting up of a new payee or standing order.

Benefits

  • Adds an extra layer of protection and security for customers
  • Reduces fraud costs for businesses
  • Helps fulfil regulatory requirements for ‘Strong Customer Authentication’ (SCA) under PSD2
  • Builds customer confidence in digital journeys and improves customer retention
Benefits

How does it work?

How does it work?

Ideal for:

  • Increasing confidence that a one-time passcodes (OTP) is going to the intended recipient, providing more security for the customer.
  • Real-time checks to indication potential account takeover
  • Identifying potentially fraudulent behaviour before creating a new account, changing an address or other personal details, or resetting a password, for example with banking transactions.

APIs Included

EE

Account Takeover Protection

Identity and Authentication
Digital Identity

Account Takeover Protection uses a suite of attributes relating to the SIM, network and the device that help businesses identify fraudulent behaviour and protect their end customers. Account checks relate to the SIM (SIM...

Product Documentation